Guanlin L. Email & Phone Number

中国 辽宁省 沈阳

Blue Springs, Mississippi

219 S Harrison Rd, East Lansing, Mi 48824

Assisted professors and 60+ students on the completion of team projects and professors with classroom instruction materials, exams, and recordkeeping.• Redesign the winery and supplier selecting processes for undergraduate and graduate wine introduction course to maximize the diversity of wines from 10+ world-famous wine regions.• Identify the major cost drivers and managing the costs of 30 guest speaker lectures that were held by various fast-growing hospitality and beverage companies.• Co-designed a template for a catering plan project for an undergraduate course, graded plans, and select the ones with the highest scores for use in local restaurants and hotels.• Hosted 30+ guest speakers delivering wine tasting lectures.

Shenyang, Liaoning, China

Ensured rooms were properly cleaned and prepped for guests. Registered guests, greeted visitors, and issued room keys. Increased customer satisfaction by sending extra supplies promptly upon request. Tracked guest satisfaction surveys, entered survey results into the system, and visualized results.

Shenyang City, Liaoning, China

Conveyed product knowledge to guests enabling them to make informed decisions. Created a welcoming environment for guests.• Increased bar value by managing everything including inventory and high-quality customer relationships.

Shenyang, Liaoning, China

Oversaw records of product consumption and reports for catering conventions and the bar menu to keep management current. Serviced non-Chinese speaking customers; advertised and recommended menu options; engaged and welcomed customers.• Mentored a team of 5 interns to be familiarized with day-to-day operation, such as equipment maintenance, technical support, bar setup, and night audit, etc.• Managed daily records of product consumption and preparing reports for catering convention and bar manager to keep the menu up to date.• Engaged customers promptly; took charge of serving non-Chinese speaking customers, advertised and recommended menu options patiently while multi-task at a face pace with various individuals to make customers feel welcomed.

Shenyang, Liaoning, China

Photographed auto parts and filed production information for reference. Tracked and analyzed sources, indices, and materials transportation. Identified and analyzed customer relationship correlations via historical cases.• Ensured parts met quality standards by inspecting new auto parts daily.• Teamed with the quality control department to inspect incoming automotive parts daily, and providing details that cover on-site photo shooting, evaluating randomly selected samples, and verifying packaging (i.e., plastic wrapper & wooden pallets) requirements.• Assisted the supply chain department manager to analyze the available historical production data by conducting the regression model, correlation analysis, and sensitivity analysis with the purpose of implementing data-driven decisions to future cost-saving strategies.

Shenyang, Liaoning, China

Summarized meeting records and conducted weekly presentations. Managed inventories and planned weekly order forms.• Investigated and studied order forms, forecasting reports, warehouse layout charts, historical analytic reports, and informational reports, such as inventory and production reports to simplified and elucidated the cross-departmental daily operations for the use of future in-house training program.• Verbalized and translated daily announcement, notifications, and internal e-mail memo;proofread, translated and reformatted the responding e-mail, shipping lists, and production progress reports to increase the organization’s cross-functional communication initiative.• Improved the working environment by preparing 5S investigations.

East Lansing, Mi

Educated staff on proper customer service techniques and office procedures. Processed daily transactions and greeted customers. Prepared food for customers promptly, accurately, and efficiently.• Increased efficiency and optimized time allowed for task completion by working with the team.

Shenyang, Liaoning, China

Analyzed financial reports from 2008 to 2011 and made recommendations to avoid unnecessary future costs. Gathered information from customers to aid in opening bank accounts for new clients and provide them with information and benefits.• Improved customer service in the future by creating customer surveys for service performance.

Shenyang, Liaoning, China

Entered and reviewed account and transaction information. Collaborated with the treasury department to ensure they had the required audit documentation. • Identified improvement and presented findings to the team.

Shenyang, Liaoning, China

Operated a forklift for incoming and outgoing materials and products. Performed basic preventative maintenance on machinery and the workplace in general. Enhanced communication by working with accounting, finance, and production.

Master Of Supply Chain Management

Master Of Science - Ms, Hospitality Administration/Management

Bachelor Of Arts - Ba, Logistics, Materials, And Supply Chain Management