Sam Chen Email & Phone Number

Calgary, Alberta, Canada

Designed and implemented a hybrid cloud ETL data pipeline to enable a public insurance client’s historicclaim adjustment program, delivered the solution within 3 months to prevent $48M short chargesDefined value proposition, product roadmap, and go-live strategy for client’s continuous cloud adaptationjourney, presented short-term and long-term data integration solutions to gain VP/C level buy-insCollaborated with technical leads to define early sprints and key milestones, secured proper subject matterexperts to guardrail important business outcomesDrove the program scope change management process by hosting daily workshops with client executives, promoting structure to ambiguity during a 4-month organization restructure project phaseIdentified and articulated critical technical roadblocks and requirement changes to VPs and streamlined theprogram-level decision making process, aligned solution design objectives with 8 functional areasManaged a team of 4 BAs and 12 offshore developers to design and deliver internal financial reports toinsurance clients by active sprint planning, feature prioritization, and requirement gatheringIdentified data discrepancy issues and recommended remediated solutions in client workshops to reduceregression testing effort by 38%Coached junior BAs and developers by promoting client-facing opportunities and fostering inclusive andcollaborative culture during the day-to-day operations

Fredericton, New Brunswick, Canada

Edmonton, Canada Area

• Directed a mail sortation workspace restructure project, worked with engineers, management, and Canadian Union of Postal Workers (CUPW) to successfully delivered an implementation plan that saves 45% of the floor space.• Performed time studies to identified gaps between current and future states, executed six-week testing to study potential failures, proposed new mail sortation processes to close the gap.• Created detailed floor layouts on AutoCAD to demonstrate the feasibility of the workspace restructure project and to guide implementations.• Analyzed mail sortation machine capacity models, developed weekly performance reports to support Engineering team and other stakeholders to identify operational deficiencies. • Developed a robust business process real estate model to assist resource management at the plant.

Saint John, New Brunswick

• Designed solutions to automate the application testing process using Coded UI and regression test methods.• Designed vendor checks for KENT Building Supplies using Microsoft Visual Studio and SQL Reporting tools.• Documented IT processes to facilitate training of a new ERP solution implementation.

Halifax, Canada Area

• Generated monthly reports using VBA Excel Marcos to facilitate the auditing of IM/IT Processes.• Analyzed client’s data to develop new strategy for IM/IT application, increased usage by 19%.• Developed new process templates and flowcharts by investigating error data to standardize user inputs.• Documented existing IM/IT process to provide guidance for different stakeholders.

Foshan, Guangdong, China

• Founded a language test consulting company to provide training and consultation for 50 clients.• Developed innovative promotion strategies through a detailed investigation of the market to maintain the company’s competitiveness. • Advertised through web design and social media campaigns, increased the summer enrollment by 67%.

Halifax, Canada Area

• Organized the inventory daily to ensure storage space was efficiently used and stocks are properly refilled. • Presented weekly inventory reports to supervisor using Microsoft Excel to keep track of all the shipments.• Served and prepared drinks for customers in a fast-paced environment, collaborated with colleagues to ensure that orders were processed efficiently and high satisfactions are received.