Sam Chen Email & Phone Number

Calgary, Alberta, Canada

Designed and implemented a hybrid cloud ETL data pipeline to enable a public insurance client’s historicclaim adjustment program, delivered the solution within 3 months to prevent $48M short chargesDefined value proposition, product roadmap, and go-live strategy for client’s continuous cloud adaptationjourney, presented short-term and long-term data.

Fredericton, New Brunswick, Canada

Edmonton, Canada Area

• Directed a mail sortation workspace restructure project, worked with engineers, management, and Canadian Union of Postal Workers (CUPW) to successfully delivered an implementation plan that saves 45% of the floor space.
• Performed time studies to identified gaps between current and future states, executed six-week testing to study potential failures, proposed new mail sortation processes to close the gap.
• Created detailed floor layouts on AutoCAD to demonstrate the feasibility of the workspace restructure project and to guide implementations.
• Analyzed mail sortation machine capacity models, developed weekly performance reports to support Engineering team and other stakeholders to identify operational deficiencies.
• Developed a robust business process real estate model to assist resource management at the plant.

Saint John, New Brunswick

• Designed solutions to automate the application testing process using Coded UI and regression test methods.
• Designed vendor checks for KENT Building Supplies using Microsoft Visual Studio and SQL Reporting tools.
• Documented IT processes to facilitate training of a new ERP solution implementation.

Halifax, Canada Area

• Generated monthly reports using VBA Excel Marcos to facilitate the auditing of IM/IT Processes.
• Analyzed client’s data to develop new strategy for IM/IT application, increased usage by 19%.
• Developed new process templates and flowcharts by investigating error data to standardize user inputs.
• Documented existing IM/IT process to provide guidance for different stakeholders.

Foshan, Guangdong, China

• Founded a language test consulting company to provide training and consultation for 50 clients.
• Developed innovative promotion strategies through a detailed investigation of the market to maintain the company’s competitiveness.
• Advertised through web design and social media campaigns, increased the summer enrollment by 67%.

Halifax, Canada Area

• Organized the inventory daily to ensure storage space was efficiently used and stocks are properly refilled.
• Presented weekly inventory reports to supervisor using Microsoft Excel to keep track of all the shipments.
• Served and prepared drinks for customers in a fast-paced environment, collaborated with colleagues to ensure that orders were processed efficiently and high satisfactions are received.