As the Head of Strategic Partner Integration and oneworld at American Airlines, I lead the integration of airline partnerships and alliances that enhance the customer experience and drive revenue growth. I have over 28 years of experience in the airline industry, spanning various functions such as operations, customer service, marketing, technology, and support. I hold a Master of Science degree with a focus on Hospitality and Strategic Management, and a Professional Scrum Master certification.I am passionate about solving problems, developing others, connecting the dots, and finding efficiencies. I deliver value by leveraging my skills in program management, process improvement, hospitality, customer experience, and relationship management. I love learning about people, places, and cultures, and traveling the world. I believe that kindness matters, we all have a story, and a smile can change someone's day.