- Performed manual tests to identify software defects, which ensured the overall quality of web and mobile applications.- Developed comprehensive test plans and test cases based on software requirements and user stories.- Conducted functional, regression and usability testing to verify the functionality of the software and the convenience of working with the user.- Documenting and reporting software defects using JIRA, tracking defects through troubleshooting, and checking for fixes.- Collaborated with product development and management teams to solve problems and improve product quality.

- Leading the performance testing efforts for financial software products, ensuring optimal reliability and user experience.- Organizing test plans and managing test environments, including Azure DevOps.- Conducting extensive functional and regression testing during the migration of applications to the Azure cloud.- Monitoring and analyzing performance test results, providing recommendations for improvement.

- Executed comprehensive manual testing of financial applications and CRM systems during migration to the Azure cloud.- Conducted UI testing for trading platforms, ensuring all functionalities meet business requirements.- Led efforts in creating test documentation, including user guides and test reports.- Managed defect tracking and collaborated with developers to resolve issues using JIRA.- Conducted QA activities during the migration of Grant Thornton file-shares, financial applications, communications, and SharePoint to Dynamics 365 CRM Azure environment.- Developed user guides for migrating the company to Azure.- Led activities for migrating GT to virtual Azure VDI computers, including performance and regression testing for financial applications and libraries in CRM MS Office 365 environment.- Prepared presentations, user guides, and statistics reports for CEO-level management, and provided help desk support for GT offices migrated to Azure MS Dynamics environment.- Developed and executed test cases for testing financial applications in the Azure MS Dynamics environment.- Managed incident and problem management procedures using JIRA, performing root-cause analysis to identify special and common cause problems.- Recorded and executed test cases for performance testing of Grant Thornton financial applications under the Azure environment (manual testing with tools like MicroFocus LoadRunner).

- Organizing the opening of a new sorting center. - Team management, launching the sorting system, systematization, and adjustment of production processes.- Managing, directing, and controlling all aspects of the collection, processing, and delivery functions. Ensuring that each stage of these processes is operating efficiently and effectively, coordinating with teams to optimize performance and address any issues promptly.

- Developed and implemented an innovative storage system that significantly enhanced delivery speed and efficiency by optimizing space utilization and streamlining the sorting process.- Led the systemization and adjustment of production processes, identifying bottlenecks and implementing process improvements that reduced operational delays and increased throughput.- Worked closely with cross-functional teams to integrate the storage system into existing operations, ensuring seamless transitions and alignment with organizational goals.- Analyzed system performance and identified key areas for improvement, resulting in enhanced delivery accuracy and faster processing times.- Contributed to the automation of operational tasks, reducing manual workload and allowing for quicker response times to shifting operational needs.

- Developed and implemented strategies to enhance service performance, focusing on improving operational efficiency and reducing delays, ensuring that all systems and processes met organizational standards.- Contributed to the creation of contingency plans to address emergency situations and minimize service disruptions, ensuring quick response and recovery in case of operational challenges.- Monitored and reviewed collection, processing, and delivery operations, ensuring that these functions adhered to corporate quality standards and tolerance rates for performance metrics.- Conducted regular performance evaluations of service operations, identifying areas for improvement and implementing corrective actions to maintain high standards of service quality.- Collaborated with cross-functional teams to ensure processes were optimized to meet both short-term and long-term operational goals, while maintaining consistent service reliability and efficiency.