I am a dedicated and detail-oriented freelance specialist with expertise in IT governance, documentation management, process optimisation, change management, and project management. My experience spans designing and implementing documentation frameworks, ensuring compliance with regulatory standards, and optimising workflows to enhance efficiency across IT and business operations.As a project manager, I have successfully coordinated cross-functional teams, overseen timelines, and ensured deliverables align with strategic objectives. I excel in simplifying complex processes, supporting governance initiatives, and delivering results in a collaborative and adaptable manner.Key competencies include:- IT governance and documentation management.- Process optimisation and workflow automation.- Leading and managing projects from initiation to completion.- Change management strategies to improve organisational effectiveness.- Technical writing, including SOPs, manuals, and procedural documentation.With a focus on precision, clarity, and continuous improvement, I bring value to organisations by driving initiatives that align operations with business goals while fostering innovation and collaboration.

Led documentation governance, optimized DMS workflows, and drove compliance across IT processes to improve efficiency.- Spearheaded documentation and process governance across the entire IT organization, ensuring processes were compliant with industry standards and organizational goals. - Acted as Single Point of Contact (SPOC) for documentation governance and process alignment, ensuring streamlined communication and effective implementation of processes. - Optimized processes within the Document Management System (DMS) by automating workflows, simplifying document approval procedures, and enhancing system functionalities for a better user experience. - Oversaw the review and updating of documentation management processes and templates to meet regulatory compliance requirements within the healthcare industry. - Led cross-departmental training on process improvements and governance policies to build internal expertise and maintain governance standards. - Drove data analysis and report generation to provide insights that influenced decision-making and process refinements. - Collaborated as a key team member on the initiative to revamp the Process Framework, ensuring alignment with IT governance principles. - Managed regular updates and maintenance of critical documentation while actively supporting governance reviews and audits. - Leveraged technical expertise in tools such as Active Directory (AD), JIRA, Confluence, SharePoint, and Documentum D2 for effective process management and documentation control. - Supported change management activities as a Certified Change Practitioner (Prosci), integrating change management strategies into process optimization projects. - Trained new employees on governance practices, documentation standards, and IT processes.

Coordinated activity plans for fibre projects, optimising process management and ensuring efficient project execution.- Planned and coordinated activity plans for fibre projects, ensuring efficient execution and alignment with project goals.- Created, updated, and maintained existing communication platforms to ensure clarity and project flow.- Coordination between internal departments and external partners.- Reported status and conducted follow-up to ensure that project milestones were consistently met.- Handled administrative tasks and managed mail flows in the CRM system to streamline operations.- Identification of improvement measures.

Supported the rollout of Virtual Workplace (VA), a platform enabling access to key regional applications within a Citrix environment, improving user efficiency and reducing data loss risk.- Facilitated rollout of Virtual Workplace (VA) concept, promoting VA-Boxes and coordinating hardware replacement.- Planned local sprints and targeted rollout for users across the region.- Handled order and communication with stakeholders from various organizational levels.- Optimized rollout processes and supported process improvements in ServiceNow.- Performed data analysis for the generation of replacement items/PCs.- Contributed to project completion with follow-up, problem-solving, and management of team and partners.

Overseeing projects, engaging with stakeholders, handling administrative tasks, and coordinating knowledge and methods across teams.- Supported project management with status reporting, resource planning, and administrative tasks.- Monitored project finances, budgets, and resources in collaboration with the controller.- Ensured quality assurance of written materials and maintained contract annexes.- Coordinated meetings and events with municipalities and stakeholders.- Facilitated knowledge sharing and suggested process improvements.- Used JIRA for task management and Power BI for tracking project finances.- Gained experience in fixed-price and time-based project models.

Analysed lab samples for bioenergy production, ensuring accurate measurements of methane, CO2, and other critical parameters.- Analysed samples in the laboratory from 20-40 trucks arriving daily, each leaving a sample to be tested for dry matter (DM) and volatile solids (VS).- Measured parameters such as methane, CO2, liquid levels, pH, and conductivity at various points across the site.

Facilitated Lean workshops, provided feedback on tools and surveys, and coached leadership on effective Lean management practices.- Planned, executed, and evaluated Lean workshops focused on systematic problem-solving.- Feedback on drafts for Lean toolbox and customer satisfaction survey.- Led board meetings within the Lean team to drive process improvements.- Coached leadership on effective Lean management strategies and principles.- Development of boards that support goal management, operations management, and continuous improvements.

Led process optimisation projects, reducing time consumption by 30%, and developed streamlined workflows for ad hoc sample management.- Led process optimisation of communication and workflow between departments, resulting in a 30% reduction in time consumption.- Conducting interviews with all relevant parties.- Creation of current and future VSM (Value Stream Mapping).- Development of a new process for ordering and handling ad hoc samples.- Created an ad hoc sample order form to improve operational efficiency.

Handled lab waste, updated SOPs, managed sterile conditions, and supported GMP compliance in the production process.- Developed a process for handling laboratory waste, including microbiological waste- Updated SOPs to improve compliance with GMP and quality standards.- Propagated inoculum for production and controlled inoculum and cultures in production- Calibrated equipment and performed spectrophotometry- Managed contamination risks and ensured sterile

Continuous Cultivation Experiments with Yeast (Small Scale up to 15 mL) Experiment Planning & Execution:- Managed the entire experiment lifecycle from setup to documentation.- Performed sterile sampling throughout the cultivation.- Utilized spectrophotometry and UPLC for analysis of samples.- Regularly updated Standard Operating Procedures (SOPs) in English to reflect process improvements and compliance.

Experience in Biotechnology, Microbiology, and Protein Purification- Performed PCR, expression cloning, and DNA fragment purification using agarose gel electrophoresis.- Isolated and purified recombinant metalloproteins using ion exchange, gel filtration, and affinity chromatography.- Applied related techniques such as ultrafiltration, nanodrop spectrophotometry, and SDS-PAGE.- Qualified ÄKTA Start chromatography system, designed and validated a method for cytochrome c purification.

Internal accounting

Bank customer service. Handling referrals to insurance, investment, pension services, mortgage inquiries, and local bank branches.

Demonstration of products

Cafeteria services, cleaning, gardening, packaging, laundry, and various other tasks.

Customer service and cashier operations, along with basic food preparation tasks.