-Guest Check-In and Check-Out:-Assist guests with check-out procedures.-Reservation Management:-Customer Service:-Cash Handling:-Phone and Email Communication:-Lobby Management:-Key Control:-Problem Resolution:-Collaboration with Other Departments:-Safety and Security:-Administrative Tasks:-Rotates between Butler/PBX services, overnight coverage, front desk, and bell services.-Utilizes Lightspeed PMS system and GXP to coordinate with guests… Show more -Guest Check-In and Check-Out:-Assist guests with check-out procedures.-Reservation Management:-Customer Service:-Cash Handling:-Phone and Email Communication:-Lobby Management:-Key Control:-Problem Resolution:-Collaboration with Other Departments:-Safety and Security:-Administrative Tasks:-Rotates between Butler/PBX services, overnight coverage, front desk, and bell services.-Utilizes Lightspeed PMS system and GXP to coordinate with guests pre arrival, in house, and post departure to ensure exceptional experiences. Show less

• Received, processed, and stored hotel merchandise.• Audited and organized inventory to ensure hygiene and food standards were followed for the saftey of guests and company.

• Focused on front desk operations in this 55-room property. Closely coordinated with all departments and other associates on guest relations and satisfaction. Met and connected with hotel guests in order to enhance guest satisfaction.• Assisted in direction and organization of activities and services of all hotel food and beverage outlets while implementing new products.• Supervised daily shift operations and ensured compliance with hotel standards and procedures.• Prepared daily… Show more • Focused on front desk operations in this 55-room property. Closely coordinated with all departments and other associates on guest relations and satisfaction. Met and connected with hotel guests in order to enhance guest satisfaction.• Assisted in direction and organization of activities and services of all hotel food and beverage outlets while implementing new products.• Supervised daily shift operations and ensured compliance with hotel standards and procedures.• Prepared daily guest activities, received and prepared room service orders, managed restaurant reservations and special requests, prepared coffee breaks and weekly meetings. Made outline (BEO) of events. Show less

• Served in a fast-paced, high volume authentic Portuguese Wine Cellar.• Managed inventories, supplies, and upheld company standards and expectations.• Welcomed and served guests, took orders, paired wine, sold products, and handled payments.

• Rotated between 4 food and beverage outlets on property as a server, barista and food runner.