Miguel Preston Email & Phone Number

Raleigh, NC, US

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Project manage a portfolio of multiple implementation projects and initial training sessions for assigned customers, partnering with internal Product and Engineering stakeholders as needed to fulfill delivery requirements.Conduct problem discovery to gain an understanding of the customers' goals, and ensure the delivery plan is aligned with those.

The Technical Customer Success Manager is the primary interface between the Customer and as well as the internal teams at Abnormal Security.Responsible for customer lifecycle management from when a prospect signs a contract all the way through their lifetime as a customer with Abnormal including up-sells.Responsible for supporting the customers assigned to.

Raleigh, North Carolina, United States

Acting as a Trusted Advisor to the customer, focusing the on-boarding phase of the customer journey with Agari, including:Has a deep understanding of the Agari product portfolio and how it can be best utilized within a customer’s environmentDrives complex implementations while working side by side with the customers to solve their unique problemsReviewing.

Raleigh-Durham, North Carolina Area

Developed a strong, positive strategic relationship with the customer.Provided knowledge transfer of Agari products and functionality.Assisted with the escalation of support incidents through resolution.Assisted in the escalation of support queries to the relevant channels.Assisted in the creation of customer feature requests as a conduit to product.

Raleigh, North Carolina

Own the customer relationship, providing ongoing and proactive leadership and support to Agari’s largest and most strategic customers, to drive high levels of customer satisfaction and mutual success.Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that Agari activities are closely aligned with the.

Cary, NC

Agile methodologies in project, development, and release planning of Verizon’s Secure Cloud Interconnect (SCI) service. Managed relationships with Cloud Service Providers (CSPs) to ensure a smooth end-to-end ordering process of their product to Verizon's SCI platform. Performed ongoing IT system testing to evaluate and ensure they meet the needs of.

Reston, VA

Worked in the Security Operations Center (SOC) for LookingGlass Cyber Solutions Inc.Followed established procedures to verify, respond to, and report on incidents involving brand and copyright infringement, trademark violations, phishing and malware attacks and online impersonation activities. Assisted in the tracking of unresolved cases to ensure their.

Ashburn, VA

Supported all commercial sales enterprise opportunities, both new and existing customers. Provided critical assistance to the Regional Sales Engineers, other Sales Engineering Teams, Partner Channels, Strategic Account Management, and other Sales Engagement Teams in the form of contract and amendment generation, special documentation and approvals for.

Ashburn, VA

Coordinated and managed various functional project elements to ensure costs are kept within proposed scope of work. Interfaced with customer representatives to facilitate proposal pricing justifications.Prepared and presented oral and written reports.Worked with management to focus on the win strategy throughout the proposal process, and infuses that.

Ashburn, VA

Performed off-site coordination of network implementation actions required for the customers or subscribers to become operational via new or upgraded network connections. Scheduled and tracked all actions including the coordination of circuit actions, site preparation, bill of materials generation, equipment verification, and resource coordination..

Herndon, VA

Responsible for scheduling Covad installations for clients and customers. Provided support for the field service technicians and field managers as well as the sales department during the installation process.Oversaw data gathering for key Capacity Report (Technicians availability for work on a daily basis).

Herndon, VA

Provided Tier 1 technical and customer support to Covad's ISP customers, ISP's end users, and Covad branded ISP customers.

Manassas, VA

Acted as a project lead ensuring success with partners by attending weekly partner calls, monitoring orders, escalating issues, and monitoring the performance of the various ISPs.Single point of contact for AT&T Internet Services, XO Communications, WorldCom, SBC/ Prodigy for the eastern region

Bedford, MA

· Coordinated repair calls for DSL lines.· Performed supporting troubleshooting efforts to assist dispatched technicians.· Performed remote loop testing to support Local Exchange Carrier (phone company) installs.

Auburn, NH

· Handled purchasing for both commercial and residential clients, this involved obtaining estimates, quotes, negotiating pricing and ultimately obtaining an SLA for service quality.

M.A. Homeland Security, Cybercrime / Digital Forensics

B.S. In Information Technology, Multimedia And Visual Communications

As, Information Technology

Scholarship from WIU Online for honors in A.S. program (3.87 GPA)

Diploma, Liberal Arts And Sciences/Liberal Studies