Miguel Preston Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Project manage a portfolio of multiple implementation projects and initial training sessions for assigned customers, partnering with internal Product and Engineering stakeholders as needed to fulfill delivery requirements.Conduct problem discovery to gain an understanding of the customers' goals, and ensure the delivery plan is aligned with those goals.Consult on best practices, creative solutions, and ways to use the Abnormal Security Platform to create impactful, scaleable… Show more Project manage a portfolio of multiple implementation projects and initial training sessions for assigned customers, partnering with internal Product and Engineering stakeholders as needed to fulfill delivery requirements.Conduct problem discovery to gain an understanding of the customers' goals, and ensure the delivery plan is aligned with those goals.Consult on best practices, creative solutions, and ways to use the Abnormal Security Platform to create impactful, scaleable implementations.Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.Create comprehensive status reports and communication plans to internal and customer project teams, including expectation management and engaging team members in project decisions and execution.Identify and address implementation risks to remove project roadblocks, and engage appropriate internal escalation resources.Maintain an understanding of our customers' strategic goals to position yourself as a trusted expert and advisor with your customers.Through excellence in delivery, become a key stakeholder in our customers’ health, overall satisfaction and willingness to champion Abnormal, and retention and growth. Show less

The Technical Customer Success Manager is the primary interface between the Customer and as well as the internal teams at Abnormal Security.Responsible for customer lifecycle management from when a prospect signs a contract all the way through their lifetime as a customer with Abnormal including up-sells.Responsible for supporting the customers assigned to you during implementation and post-salesResponsible for driving and documenting customer initiatives internally -… Show more The Technical Customer Success Manager is the primary interface between the Customer and as well as the internal teams at Abnormal Security.Responsible for customer lifecycle management from when a prospect signs a contract all the way through their lifetime as a customer with Abnormal including up-sells.Responsible for supporting the customers assigned to you during implementation and post-salesResponsible for driving and documenting customer initiatives internally - interface with sales, marketing, product teams Responsible for Quarterly Business Reviews which includes creating customer-facing presentations and going over ROI and new product offerings and updates with executive-level customer engagement and building relationships. Responsible for all escalated and technical support issues for customers that were assigned to me.Created long-lasting executive-level relationships along with providing an outstanding overall customer experience.Owned strategic customer engagements throughout the entire customer lifecycle, including owning key engagement success criteria and presenting to customer security leadership.Assisted Enterprise Account Executives in development and implementation of post-sales objectives and account-based penetration strategies.Conducted technical and competitive landscape research to effectively address customer questionsServed as a technical resource for pre-sales security and platform diligence, including Educated sales executives and partners on Abnormal Security’s products, platform, and securityProvided possible workarounds to issues to ensure customer success.Always provided an outstanding customer experience while being the customers advocate through the lifecycle of their support case.Communicated effectively in writing and verbally with all levels of the organization both internally and externally.Experience with enterprise-grade email security products like Proofpoint, Mimecast, Cisco ESA, & Barracuda. Show less

Raleigh, North Carolina, United States

Acting as a Trusted Advisor to the customer, focusing the on-boarding phase of the customer journey with Agari, including:Has a deep understanding of the Agari product portfolio and how it can be best utilized within a customer’s environmentDrives complex implementations while working side by side with the customers to solve their unique problemsReviewing and sharing of Best Practices as the customer's trusted consultantBuilds a foundation for a strong… Show more Acting as a Trusted Advisor to the customer, focusing the on-boarding phase of the customer journey with Agari, including:Has a deep understanding of the Agari product portfolio and how it can be best utilized within a customer’s environmentDrives complex implementations while working side by side with the customers to solve their unique problemsReviewing and sharing of Best Practices as the customer's trusted consultantBuilds a foundation for a strong relationship with the customer going forwardDrives high levels of customer satisfaction and trustCoordinates with multiple parties the customer as well as their 3rd parties -- to ensure timely and satisfactory resolution to customer issues, and completion of projectsWorks with internal teams (most notably engineering, sales, product management) Show less

Raleigh-Durham, North Carolina Area

Developed a strong, positive strategic relationship with the customer.Provided knowledge transfer of Agari products and functionality.Assisted with the escalation of support incidents through resolution.Assisted in the escalation of support queries to the relevant channels.Assisted in the creation of customer feature requests as a conduit to product management.Ratified customer projects and provide guidance around further projectsDeveloped and… Show more Developed a strong, positive strategic relationship with the customer.Provided knowledge transfer of Agari products and functionality.Assisted with the escalation of support incidents through resolution.Assisted in the escalation of support queries to the relevant channels.Assisted in the creation of customer feature requests as a conduit to product management.Ratified customer projects and provide guidance around further projectsDeveloped and aligned a comprehensive account plan with the customer, documenting customer environment, Business Goals, expectations, priorities and technology deployment roadmap.Developed a good understanding of the customer environment and used this knowledge to proactively drive improvements and efficiencies within Customer environment.Advised the customer on technical best-practices as their Agari trusted adviser.Used in-depth knowledge of the customer environment to uncover additional Agari product sales opportunities (Cross-Sell) Show less

Raleigh, North Carolina

Own the customer relationship, providing ongoing and proactive leadership and support to Agari’s largest and most strategic customers, to drive high levels of customer satisfaction and mutual success.Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that Agari activities are closely aligned with the customer’s business objectives and strategy.Drive deep integration of Agari’s platform into the customer’s business policies and… Show more Own the customer relationship, providing ongoing and proactive leadership and support to Agari’s largest and most strategic customers, to drive high levels of customer satisfaction and mutual success.Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that Agari activities are closely aligned with the customer’s business objectives and strategy.Drive deep integration of Agari’s platform into the customer’s business policies and operations.Identify and grow expansion opportunities within the customer install base, and collaborate with the sales teams to maintain growth.Identify and assess renewal risks within the customer base, and build and execute on get-well plans.Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution, while communicating effectively with customers.Identify, build and implement repeatable programs and processes across Agari's portfolio of customers to maximize product adoption and usage. Show less

Cary, Nc

Agile methodologies in project, development, and release planning of Verizon’s Secure Cloud Interconnect (SCI) service. Managed relationships with Cloud Service Providers (CSPs) to ensure a smooth end-to-end ordering process of their product to Verizon's SCI platform. Performed ongoing IT system testing to evaluate and ensure they meet the needs of Verizon's customers and products. Responsibilities included development of product vision, road-map, business plans, product… Show more Agile methodologies in project, development, and release planning of Verizon’s Secure Cloud Interconnect (SCI) service. Managed relationships with Cloud Service Providers (CSPs) to ensure a smooth end-to-end ordering process of their product to Verizon's SCI platform. Performed ongoing IT system testing to evaluate and ensure they meet the needs of Verizon's customers and products. Responsibilities included development of product vision, road-map, business plans, product communications, and product positioning in the marketplace.Provided thought leadership, product forecasting, tracking/delivering revenue results, and supported monthly Operational Reviews.Experience with Enterprise Networks, Security and Cloud Services. Worked with cross-functional teams to ensure coordination and implementation of applications and processes. Show less

Reston, Va

Worked in the Security Operations Center (SOC) for LookingGlass Cyber Solutions Inc.Followed established procedures to verify, respond to, and report on incidents involving brand and copyright infringement, trademark violations, phishing and malware attacks and online impersonation activities. Assisted in the tracking of unresolved cases to ensure their successful completion or escalation to the appropriate individuals or organizations based on established guidelines and… Show more Worked in the Security Operations Center (SOC) for LookingGlass Cyber Solutions Inc.Followed established procedures to verify, respond to, and report on incidents involving brand and copyright infringement, trademark violations, phishing and malware attacks and online impersonation activities. Assisted in the tracking of unresolved cases to ensure their successful completion or escalation to the appropriate individuals or organizations based on established guidelines and procedures.Communicated tactfully and effectively utilizing oral and written communication skills.Assisted in the process of improving internal procedures and client deliverables.Participated in projects that included specific topics or areas of interest relevant to customer needs or in support of analyst/senior analyst tasks. Show less

Ashburn, Va

Supported all commercial sales enterprise opportunities, both new and existing customers. Provided critical assistance to the Regional Sales Engineers, other Sales Engineering Teams, Partner Channels, Strategic Account Management, and other Sales Engagement Teams in the form of contract and amendment generation, special documentation and approvals for non-standard products and services.Worked to ensure that all internal Sales, Legal, Support, and Implementation teams and processes are… Show more Supported all commercial sales enterprise opportunities, both new and existing customers. Provided critical assistance to the Regional Sales Engineers, other Sales Engineering Teams, Partner Channels, Strategic Account Management, and other Sales Engagement Teams in the form of contract and amendment generation, special documentation and approvals for non-standard products and services.Worked to ensure that all internal Sales, Legal, Support, and Implementation teams and processes are followed and that the customer’s requirements were fully met by the various teams involved in the transition. Executed the delivery and management of services to optimize business outcomes, including managed solutions operations for communications, network, IT and security, and outsourced solutions. Show less

Ashburn, Va

Coordinated and managed various functional project elements to ensure costs are kept within proposed scope of work. Interfaced with customer representatives to facilitate proposal pricing justifications.Prepared and presented oral and written reports.Worked with management to focus on the win strategy throughout the proposal process, and infuses that strategy effectively throughout the entire proposal.Quickly responded to RFP amendments and alerts management to required… Show more Coordinated and managed various functional project elements to ensure costs are kept within proposed scope of work. Interfaced with customer representatives to facilitate proposal pricing justifications.Prepared and presented oral and written reports.Worked with management to focus on the win strategy throughout the proposal process, and infuses that strategy effectively throughout the entire proposal.Quickly responded to RFP amendments and alerts management to required changes and/or new risks.Maintained core program records and documentation, project database, weekly PMO reports, and coordinated team meetingsTracked multiple projects simultaneously through cost and risk analysis and prepared corresponding monthly governance reporting.Tracked, monitored, and reported key performance indicator (KPI) data to program executivesEnsured overall program compliance with all government/customer specifications and company policies.Supported several Task Orders with internal / external functional groups.Supported cost audits and price negotiations.Mentored less experienced staff. Show less

Ashburn, Va

Performed off-site coordination of network implementation actions required for the customers or subscribers to become operational via new or upgraded network connections. Scheduled and tracked all actions including the coordination of circuit actions, site preparation, bill of materials generation, equipment verification, and resource coordination. Monitored the installation and performed both internal and external escalation of implementation problems. Worked with all parties… Show more Performed off-site coordination of network implementation actions required for the customers or subscribers to become operational via new or upgraded network connections. Scheduled and tracked all actions including the coordination of circuit actions, site preparation, bill of materials generation, equipment verification, and resource coordination. Monitored the installation and performed both internal and external escalation of implementation problems. Worked with all parties involved in the implementation of operational services and coordinated technical assistance during installation, upgrade, cancellation, and disconnection phases. Served as central point of contact for clients to determine the status of implementation activities. Show less

Herndon, Va

Responsible for scheduling Covad installations for clients and customers. Provided support for the field service technicians and field managers as well as the sales department during the installation process.Oversaw data gathering for key Capacity Report (Technicians availability for work on a daily basis).

Herndon, Va

Provided Tier 1 technical and customer support to Covad's ISP customers, ISP's end users, and Covad branded ISP customers.

Manassas, Va

Acted as a project lead ensuring success with partners by attending weekly partner calls, monitoring orders, escalating issues, and monitoring the performance of the various ISPs.Single point of contact for AT&T Internet Services, XO Communications, WorldCom, SBC/ Prodigy for the eastern region

Bedford, Ma

· Coordinated repair calls for DSL lines.· Performed supporting troubleshooting efforts to assist dispatched technicians.· Performed remote loop testing to support Local Exchange Carrier (phone company) installs.

Auburn, Nh

· Handled purchasing for both commercial and residential clients, this involved obtaining estimates, quotes, negotiating pricing and ultimately obtaining an SLA for service quality.

M.A. Homeland Security, Cybercrime / Digital Forensics

B.S. In Information Technology, Multimedia And Visual Communications

As, Information Technology

Scholarship from WIU Online for honors in A.S. program (3.87 GPA)

Diploma, Liberal Arts And Sciences/Liberal Studies