Guenter Werner Email & Phone Number

Seattle, Wa, Us

San Jose, California, Us

• Works closely with account teams and partners to sell the SAM service to their respective accounts as opportunities arise as well as retain current customers by way of renewals. Ability to multi-task and work in a fast paced environment. Proven track record of managing customer escalations.• Provide informed strategic planning, support best practices, and upgrade advice. Through a combination of expertise, analytics, tools, and an understanding of customers' operating environment, will consult and provide solutions aimed to mitigate risk and ensure stability.• Develops a trusted advisor relationship with customers, channel partners, and executive sponsors to drive product adoption. Identifies risks and works with the account team to build a risk mitigation plan or escalate the issues. Collaborate with internal teams to remediate renewal risks.• Conducts regular operational service reviews and provides personalized best practice recommendations. Monitor customers systems utilizing call home analytics to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them.• Develops a comprehensive knowledge of the customer’s environment and their business challenges. Notify customers of new product features and fixes. Presents at QBRs on the overall health and performance of the customer’s install base. Serves as customer advocate for influencing product roadmap and improvements. Closely monitors performance metrics such as CSAT and renewals.

San Jose, California, Us

Install and configure clustered environments running Oracle databases on Solaris and Linux platforms for the purpose of troubleshooting storage and cluster specific issues. Test cluster failover scenarios to ensure proper behavior to clustering technology.

San Jose, Ca, Us

* Provide level-3 IT support to customer support agents world-wide, plans outages, communications with IT and business stakeholders. * Directly involved with the evaluation, architecture, installation, configuration, integration and testing of new technologies and provide sustaining support for existing applications. * Design, document and deploy the front-end/back-end components of the new applications. Prepare logical and physical design documents and review with development team members.* Provide production and operations support for corporate applications which will require on call support and off - hour work schedules.* Perform root cause analysis on issues affecting existing systems to development and vendors.* Write and update technical and support documentation* Communicate effectively with other engineers, managers and other groups members and customer business teams

Newtown Square, Pennsylvania , Us

Provided pre-sales support to large enterprise customers to resolve crucial issues prior to quarter end. Issue resolution results in sales win and customer satisfaction and loyalty. Worked closely with professional services organization, sales engineers, and technical account managers to ensure growing business.

Houston, Texas, Us

Logistical and strategic support of financial systems with the Finance and Compliments Business Unit of HP

Bachelor Of Science (B.S.), Management Information Systems, General

Bachelor'S Of Science, Business/Management Information Systems