Mark Angelo Guerra Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Revitalized the existing notification process into a robust service using Microsoft Power Platform, effectively resolving client-reported issues and elevating the overall efficiency of the process.Take part in the successful implementation of ERP solutions leveraging Microsoft Dynamics, revolutionizing business processes, optimizing workflows, and delivering substantial cost savings for the organization.

Dubai, United Arab Emirates

* Led the continuous optimization of the finance application, resulting in a 50% reduction in processing time for finance teams' day-to-day tasks through the utilization of .NET framework technologies.* Successfully transformed a monolithic application to microservices architecture, driving innovation andscalability, leading to faster deployment times and enhanced system resilience.* Managed the cloud migration for 200+ global companies, optimizing system performance and enhancing… Show more * Led the continuous optimization of the finance application, resulting in a 50% reduction in processing time for finance teams' day-to-day tasks through the utilization of .NET framework technologies.* Successfully transformed a monolithic application to microservices architecture, driving innovation andscalability, leading to faster deployment times and enhanced system resilience.* Managed the cloud migration for 200+ global companies, optimizing system performance and enhancing security measures to ensure a seamless transition to the cloud environment.* Reduced integration time by 90% with 3rd-party apps using Azure Data Factory, boosting system efficiency and reliability.* Developed and optimized accounting reports for the group’s accounting system using DevExpress, enhancing data accessibility and streamlining financial reporting processes.* Implemented bank integration processes using RESTful services, reducing transaction times by 40%, and implemented SaaS-based payment modules, enhancing customer satisfaction and retention.* Enhanced reporting module with SignalR, facilitating seamless user interaction during report generation, and boosting productivity and user experience.* Contributed to the building and enhancement of CI/CD workflows using DevOps technologies, ensuring faster and more reliable software deployment cycles.* Trained in crafting low-code modules using Appian to enhance the integration of the finance application, driving adaptability and efficiency in software development processes.* Utilized hands-on experience in Python, HTML5, CSS3, and JavaScript to enhance the group's websites,adhering to the best coding standards and achieving significant performance improvements. Show less

Dubai, United Arab Emirates

A key contributor to the development and optimization of robust, scalable full-stack web applications, showcasing expertise in Python, MongoDB, HTML5, CSS3, and JavaScript, with a focus on data manipulation, algorithm implementation, and system automation to enhance overall code efficiency.Trained in crafting low-code modules for various applications within a comprehensive platform, demonstrating proficiency in harnessing Appian to engineer sophisticated and adaptable software solutions.

Dubai, United Arab Emirates

* Empowering Excellence through Leadership for the support team of the finance application.* Spearheaded a culture of excellence within the support team, resulting in a 40% increase in team productivity and a 20% improvement in client satisfaction ratings.* Orchestrated strategic initiatives to enhance team agility and elevate support delivery, resulting in a 50% reduction in support ticket backlog and a 30% improvement in first-response resolution times.* Proficient in JIRA Service… Show more * Empowering Excellence through Leadership for the support team of the finance application.* Spearheaded a culture of excellence within the support team, resulting in a 40% increase in team productivity and a 20% improvement in client satisfaction ratings.* Orchestrated strategic initiatives to enhance team agility and elevate support delivery, resulting in a 50% reduction in support ticket backlog and a 30% improvement in first-response resolution times.* Proficient in JIRA Service Desk, Microsoft SQL Server, and Office 365, with proven expertise in leading support teams and facilitating effective client communication. Show less

Dubai

Dedicated to client success and seamless software experiences. I've been at the forefront, attending to client support requests with precision, creating development tickets to drive continuous improvement, and swiftly resolving data and procedural issues. Adept at providing on-call support, ensuring end users of our delivered applications experience uninterrupted efficiency. Committed to delivering exceptional solutions and support to elevate user satisfaction and project success.

Batangas, Philippines

Pioneered the manifestation of feature and system requirements, meticulously crafting detailed specifications that laid the foundation for project success. Orchestrated the entire lifecycle—from design and development to the seamless integration of critical system modules—setting a benchmark for excellence in system architecture.Proactively initiated customer engagement, eliciting valuable feedback and swiftly resolving issues, ensuring unparalleled client satisfaction and catapulting… Show more Pioneered the manifestation of feature and system requirements, meticulously crafting detailed specifications that laid the foundation for project success. Orchestrated the entire lifecycle—from design and development to the seamless integration of critical system modules—setting a benchmark for excellence in system architecture.Proactively initiated customer engagement, eliciting valuable feedback and swiftly resolving issues, ensuring unparalleled client satisfaction and catapulting the project to resounding success.Played a crucial role in developing a Structured Content Management System for a pharmaceutical company, significantly enhancing scalability through the strategic implementation of NoSQL databases, particularly MongoDB.Architected a robust unit test framework utilized by the development team, streamlining and scaling unit testing across diverse applications for enhanced efficiency.Co-authored a proprietary version management application using Windows application and RESTful services, demonstrating a collaborative effort to enhance version control capabilities.Take part in planning and scoping for future releases, leveraging a forward-thinking approach to ensure sustained software relevance and excellence.Influenced the definition and selection of core technology components, development tools, operating procedures, infrastructure, data formats, and security protocols, driving the strategic direction of technological implementations.Delivered creative solutions for complex problems, collaborating seamlessly with cross-functional and distributed teams to foster efficiency and achieve exceptional outcomes. Show less

Batangas, Calabarzon, Philippines

Writing code in C#, or others based on project requirements.Conducting unit testing to identify and fix software bugs and defects.Participating in the design phase of software development and creating documentation for code, algorithms, and system architecture.Collaborating with team members and communicating effectively to understand project requirements and provide updates.Using version control systems (e.g., SVN, CVS) to manage and track changes to the source… Show more Writing code in C#, or others based on project requirements.Conducting unit testing to identify and fix software bugs and defects.Participating in the design phase of software development and creating documentation for code, algorithms, and system architecture.Collaborating with team members and communicating effectively to understand project requirements and provide updates.Using version control systems (e.g., SVN, CVS) to manage and track changes to the source code.Actively learning new technologies, tools, and methodologies to enhance skills and stay current in the rapidly evolving field of software development.Analyzing and understanding software requirements provided by senior team members or project stakeholders.Utilizing development tools and environments relevant to the technology stack used in the projects. Show less

Ortigas, Metro Manila

• Develop the report generation module of a smart card reader application for Shell Philippines.• Take part on the development of a meal tracker application for PAL.

Paranaque, Metro Manila

• Performed pre-editing and copy editing tasks on journals/books for pre-publication.• Conducted copy proofing and grammar checking of pre-edited raw manuscripts for pre-publication.

Project Management Professional Certification, Pmi Project Management Professional (Pmi-Pmp)®

Now including predictive, agile, and hybrid approaches, the PMP® proves project leadership experience and expertise in any way of working..

Bachelor Of Science (Bs), Computer Science

* Won 3rd place in the National Programming Contest (STI Tagisan Ng Talino 2004) * Received Best Thesis Award (Library System)