Gabriel Guerra Email and Phone Number

• Recognized by management for providing exceptional customer service.• Handled delegated tasks.• Provided excellent service and attention to customers when face-to-face or through phone conversations.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.• Documented services and collected required data for evaluation.

• Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.• Guided managers and supervisors on resolving discipline issues and employee grievances.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Liaised with employees to answer inquiries and support problem resolution.• Used HR website and other media to communicate HR processes, increasing understanding and consistent use.• Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.• Trained HR call center managers and staff on HR best practices and protocols to reduce process lags.• Handled sensitive employee and company information with highest level of confidentiality and discretion.• Created and updated personnel files by entering information in HRIS.• Facilitated and processed personnel changes using SAP.