Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure.Monitor and trouble shoot system performance within the VMware environment.Create and maintain VM templates used for rapid deployment of virtual machines.Assist with the coordination and implementation of hardware maintenance, upgrades.Ensuring the security posture for the virtualization environment by monitoring system security documenting system configurations.Support and managing Microsoft WSUS, Active Directory, DHCP/DNS, GPO, VMware vSphere 6,Working on ticketing tool Service now, Manage EngineHandling of all windows related issues, Application, Servers, Printers, resolving customer issues etc.Expertise in installing, configuring and troubleshooting on Windows Servers.Working on DNS, DHCP, SFTP, D C Server version 2008/2012/2016 and 2019.Migration AD role FSMO one DC server to another DC server as per required.Up-gradation Old OS version to new version. Responsible of SSL Certifications, Domain hosting etc. To do Remote administration of servers through RDP, ILO and DRACTo do Patch management of windows servers using WSUS & Antivirus management using Symantec Manager.To Build and to commissioning of Physical Windows and ESX Servers, Creating DRS & HA Clusters, Templates cloning and deploying of VM’s as per management guidelines.To upgrade the versions and Updates through update manager and manual.To Provide L2 Support and Maintaining Multiple Wintel and VMware environment consisting of Data To Raise RFC’ (Request for Change) and carry out change management as required and routinepatch management and Major activities.As SOP owner, documenting SOP’s and Best practices and having them up to date.Hardware Management of HP, Dell and IBM serversHandling Escalated Tickets & Change management through CA Service Desk tool.Drive problem management output via Root cause analysis (windows sys Log interpretation) and

 Building up the new servers with the windows servers operating systems with the checklist of the server build on physical and virtual environments. Handling and resolving DHCP issues. Managing users home drives on the file servers and resolving home drive issues. Configuring Printers on the print servers, installing the drivers and troubleshooting. and Maintaining IPs within the scopes. Troubleshooting all AD Major issues like GPO and DNS authentications Handling VMware machine and Physical servers.  Configure Quota on share folder, SFTP folder and provide Read/Write or full permission.  Participates in tasks related to systems architecture enhancements, problem management, process improvement, reporting and customer infrastructure. Working in Active Directory and Group policies updating, Server Failover Clustering, IIS Etc Handling Patch Management process including Patches approval/installation & Resolving issues Failover clustering moving nodes and troubleshooting.  Responsible of the server, storage, Datacenter monitoring, Hardware, Software, Virtualization etc.

 I’ m handling Hardware and software individually /Team. Analysis and troubleshooting event logs. Maintenance of all workstations & servers (Check disk, Disk Clean-up, Defrag, Patching & AV Scan)  Responsible for day to day support, Windows administration, maintenance and upgrade of Windows OS.  Monitoring and troubleshooting Memory, Performance and CPU utilization related to Windows server  Resolve system generated and user assigned tickets via Team Viewer  User administration which includes Create/Manage/Delete user account Installation Configuration of Microsoft Outlook Installing and Managing Printers Maintain, installing, & troubleshooting of Servers and administrator computer Networks and related computing environments, including computer hardware, Systems software, applications software, and all configurations. (i.e., Opera Server, windows applications, Windows OS, Tally ERP, Ms Office, mail client Configuration etc.) Trouble Shooting of Hardware such as Printers, Scanners,. Network Switch, Modem, Router, CCTV Camera, Digi Lock, Safety Box etc. Works with vendors to assist support activities.

 I was Handled 1 collection Centre of HDBFS and 60 Branches in north zone, through remotely or coordinating with the engineers and vendors. Provided IT infrastructure support and troubleshooting of remote locations clients through Net Meeting, MSTSC, VNC and telephonic. Handled day to day internal calls related to application incidents & problems. Mozilla Thunderbird and MS Outlook Troubleshooting of Thunderbird and Ms Outlook issues on client Level.. Troubleshooting of Network Related problems.  Manage the Local Area Network. ETC Manage workload, report on status and proactively escalate issues Installation and configuration of all enterprise desktop applications. Worked on Net Meeting, Team Viewer , Windows Remote Assistance, VNC and Remote Desktop Connection Applied all the patches related to the applications on server. Ensured ID Creations and configuration on Clients PC’s