Gugun Sugandi Email & Phone Number

West Java, Indonesia

Project: PT. Berlian Sistem Informasi (Mitsubishi Group)• Led the design and implementation of robust network infrastructure, tailored to meet the company's operational requirements, ensuring both stability and scalability.• Provided ongoing technical support and maintenance for the company’s network, proactively troubleshooting issues to ensure optimal connectivity and uninterrupted business operations.• Spearheaded the procurement process for IT network and security hardware/software, including vendor assessment and collaboration with the procurement team, to ensure seamless operations and alignment with company needs.• Developed and enforced comprehensive network security solutions to safeguard the company’s data and digital assets from cyber threats, ensuring adherence to relevant IT security standards and best practices.

Project: PT. Berlian Sistem Informasi (Mitsubishi Group)• Effectively managed, prioritized, and resolved IT incidents and problem tickets reported by users, ensuring continuous operational stability and efficiency.• Provided prompt and efficient solutions to technical complaints via phone, remote support, and on-site visits, addressing user issues swiftly to minimize downtime.• Delivered comprehensive technical support, including detailed troubleshooting and system optimization, to enhance overall user satisfaction and improve operational performance.

Project: PT. Berlian Sistem Informasi (Mitsubishi Group)• Efficiently managed and resolved IT incidents and problem tickets reported by users, ensuring smooth and uninterrupted operations.• Addressed technical complaints from customers via phone, delivering timely remote solutions or conducting on-site visits as required to resolve issues effectively.• Provided dedicated IT support to key clients at PT. Kramayudha Tiga Berlian, including comprehensive troubleshooting and system repairs to maintain high levels of client satisfaction and system performance.

• Conducted routine maintenance and repairs on PCs (servers and clients) and printers, ensuring efficient and uninterrupted operations.• Managed and monitored the CCTV system, addressing and resolving technical issues to maintain effective surveillance functions.• Installed, configured, and maintained networks, supporting stable and secure connectivity across the organization.• Installed and configured Point of Sale (POS) software and SAP (Artha Retail), aligning with the company’s operational requirements.• Identified, analyzed, and resolved issues related to systems, networks, hardware, and software, including PCs and printers, to minimize downtime.• Prepared and maintained detailed daily, weekly, and monthly reports on IT cases, inventory, and asset registration, ensuring transparent and orderly management.• Monitored network performance, proactively addressing potential issues to maintain optimal operations.

• Performed routine maintenance and repairs on PCs (servers and clients) and printers, ensuring optimal and efficient operations.• Managed and ensured the smooth operation of the POS system, including troubleshooting and resolving any technical issues.• Monitored and supervised the CCTV system, promptly addressing any technical issues to maintain effective surveillance.• Installed, configured, and maintained networks, providing troubleshooting support to ensure stable and secure connectivity.• Managed and updated the company’s website content, ensuring continuous and smooth operation.• Installed and configured operating systems and software applications in line with the company’s operational needs.• Identified, analyzed, and resolved system and network issues, performing hardware and software repairs on PCs and printers to minimize downtime.