Responsible for receiving backlog requests from internal stakeholders, within a form in Jira, and directing them to specific product managers, ensuring communication between teams and alignment with company objectives.Generating quality deliveries and tactical and strategic value.Managing priorities in a dynamic and fast-paced environment.Close collaboration with the development, product, CX and SE teams.Communication between technical and non-technical teams, ensuring that everyone is aligned.Participation in sprint planning and roadmap review meetings.Collecting feedback from stakeholders and team members to identify opportunities for improving the product.Project performance:- PROD and TECH Requests- Categorizing and profiling data to optimize its use, including by the AI team.

Responsible for leading the service of more than 200 clients made up of banks, fintechs, means of payment and other sectors (daily relationship, technical understanding and analysis of inconsistencies and bugs). A team of 10 professionals. Projects worked on: - Implementation of Salesforce as a service channel. - Development of area data for decision-making. - Building the extended business hours service.Reporting to the Global Director of Customer Experience.

Responsible for leading the service of more than 180 clients made up of banks, fintechs, means of payment and other sectors at level 1 (day-to-day relationship) and level 2 (technical understanding and analysis of inconsistencies and bugs). This team is made up of 17 professionals. Involved in the startup, banking and fintech ecosystem. Reporting directly to the Global VP of Customer Experience.

Customer satisfaction is my success. Customer success is my satisfaction. Clients currently served: - BRB Banco, BRB CARD, Ifood, MovilePay, Provu, Raffle Here, Sicredi Pioneira and Zoop. Service provided in Portuguese. - Truora and KTO. - Service provided in English. Clients already served: - Asaas, AtarPay, BizCapital, Bexs, Cora, Cibbie, Iugu, Juvo, Linker, N26 Brasil and more.1. I know the product and its functionalities in depth, acting as CAF's advocate for customers, positively influencing their experience. 2. I know the business and the client's needs, focusing on the banking, fintech and startup market. 3. I work on challenges in the relationship with clients and my team members. 4. I represent the client within CAF, and CAF for the client.

Together with Ana, Bernardo, Eduarda and William, I built up the Customer Success department at Combat Fraud. There I served, managed and monitored a portfolio of clients made up of payment platforms, individual and corporate digital banks. We mapped out the customer journey, going through marketing, sales, implementation, customer success and farming, and their WOW moments. Customer satisfaction metrics such as NPS and CSAT, billing monitoring, churn and netchurn were all part of the routine, along with meeting customer demands.

Blue Market Business is the solution for your company, working in Business Management for small and medium-sized businesses, helping entrepreneurs with their businesses.Internal organization of companies with excellent:- Legal structuring;- Accounting and financial organization;- Operation management (commercial area, channels, production chain, logistics, scale and business metrics). At BMB, I manage a qualified team of consultants, in the consultancy projects of:- Attitude Tricot- Açaí do Brunão- Leonardo Cardoso, CFA

- Açaí do Brunão:Implementation of an automated ordering system. Control and management of ingredient stock. We implemented a new calculation of markup, profit, cost of materials, labor and fixed costs.- Felipe Galdino:Closed partnerships with Myprotein supplements and SimFarma manipulados.

- Recruiting, selecting, integrating, onboarding and maintaining talent;- Designing and implementing improvements in the production process;- Calculating takt time, productivity, efficiency.

- Implementation of lean production, or lean manufacturing, focusing on gaining efficiency and profitability by reducing waste.

- Time and motion studies of all stages of production;- Changes in the product costing process that have made the company's labor, fixed cost and materials values clearer and its finances healthier.

Once I had assimilated the brand's key values, I moved to the factory to make the shipping process even faster, more automated and more reliable.- Communication and job satisfaction;- Quality, costs and the production process.

At the age of 17, I started working at Nordweg packing orders for the online store and helping customers with Lifetime Warranty questions by phone, email and social media.

I capture and analyze data from school cooperatives to improve management.

I sorted fabric to supply the cutting department.