Guilherme Arthur Hansen Email & Phone Number

Rio Grande Do Sul, Brazil

São Paulo

Responsible for receiving backlog requests from internal stakeholders, within a form in Jira, and directing them to specific product managers, ensuring communication between teams and alignment with company objectives.Generating quality deliveries and tactical and strategic value.Managing priorities in a dynamic and fast-paced environment.Close.

Responsible for leading the service of more than 200 clients made up of banks, fintechs, means of payment and other sectors (daily relationship, technical understanding and analysis of inconsistencies and bugs). A team of 10 professionals. Projects worked on: - Implementation of Salesforce as a service channel. - Development of area data for.

Responsible for leading the service of more than 180 clients made up of banks, fintechs, means of payment and other sectors at level 1 (day-to-day relationship) and level 2 (technical understanding and analysis of inconsistencies and bugs). This team is made up of 17 professionals. Involved in the startup, banking and fintech ecosystem. Reporting directly.

Customer satisfaction is my success. Customer success is my satisfaction. Clients currently served: - BRB Banco, BRB CARD, Ifood, MovilePay, Provu, Raffle Here, Sicredi Pioneira and Zoop. Service provided in Portuguese. - Truora and KTO. - Service provided in English. Clients already served: - Asaas, AtarPay, BizCapital, Bexs, Cora, Cibbie, Iugu, Juvo.

Together with Ana, Bernardo, Eduarda and William, I built up the Customer Success department at Combat Fraud. There I served, managed and monitored a portfolio of clients made up of payment platforms, individual and corporate digital banks. We mapped out the customer journey, going through marketing, sales, implementation, customer success and farming, and.

São Paulo, Brasil

Blue Market Business is the solution for your company, working in Business Management for small and medium-sized businesses, helping entrepreneurs with their businesses.Internal organization of companies with excellent:- Legal structuring;- Accounting and financial organization;- Operation management (commercial area, channels, production chain, logistics.

- Açaí do Brunão:Implementation of an automated ordering system. Control and management of ingredient stock. We implemented a new calculation of markup, profit, cost of materials, labor and fixed costs.- Felipe Galdino:Closed partnerships with Myprotein supplements and SimFarma manipulados.

- Recruiting, selecting, integrating, onboarding and maintaining talent;- Designing and implementing improvements in the production process;- Calculating takt time, productivity, efficiency.

- Implementation of lean production, or lean manufacturing, focusing on gaining efficiency and profitability by reducing waste.

- Time and motion studies of all stages of production;- Changes in the product costing process that have made the company's labor, fixed cost and materials values clearer and its finances healthier.

Once I had assimilated the brand's key values, I moved to the factory to make the shipping process even faster, more automated and more reliable.- Communication and job satisfaction;- Quality, costs and the production process.

Picada Café, Rio Grande Do Sul, Brasil

At the age of 17, I started working at Nordweg packing orders for the online store and helping customers with Lifetime Warranty questions by phone, email and social media.

I capture and analyze data from school cooperatives to improve management.

Picada Café, Rio Grande Do Sul, Brasil

I sorted fabric to supply the cutting department.

Master Of Business Administration - Mba, Gestão Empresarial

Graduação, Tecnólogo Em Processos Gerenciais

Trancado Após O 4º Semestre, Mathematics Teacher Education