Empathetic and reliable Technical Support Engineer with extensive experience in multilingual environments and diverse products. My ability to quickly analyze situations allows me to understand customer needs effectively and provide tailored solutions. With excellent communication skills, I focus on engaging clients and ensuring their satisfaction throughout the support process.With a strong enthusiasm for technology, I am proficient in programming languages such as Python, JavaScript, HTML, and CSS, as well as database management with SQL. My passion for problem-solving drives me to bridge the gap between technical and non-technical stakeholders, seeking the best solutions by integrating both worlds.
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Junior Software DeveloperJoyn-ItMödling, At
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Technical Support EngineerZendesk Mar 2023 - PresentSpainOn top of the other responsibilities mentioned, here I started to:-Assist other Support Specialists with their tickets-Become a point of contact internally, for all questions related to product/processes-Mentoring and training of new hires during onboarding-Create and deliver trainings for other teammates-Log management through Datadog -
Technical Support SpecialistZendesk Apr 2022 - Mar 2023Spain-Support Zendesk customers via E-Mail and Messaging.-Part of Zendesk Chat and Zendesk Guide specialized squads.-Handling customer technical inquiries from beginning to end, coordinating with the necessary teams for its resolution.-Being the point of contact for the customer at all times. Owning the experience and ensuring a continuous communication, timely resolution and setting right expectations.-Helping customers with Guide related issues, such as custom code (JS, HTML & CSS).-Focus on API tickets, using Postman, Curl and other similar tools to troubleshoot.
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Technical Support Specialist Uefa / Synlab AccessSynlab International Feb 2021 - Apr 2022Spain-Managing incoming requests to ensure resolution in a short time frame while providing exceptional customer service.-Training new team members.-Training internal customers on new products and functions.-Designing manuals for internal and external customers. -
Python DeveloperShelterapp Nov 2020 - Jun 2021-Designing scrapers for various social services websites. The tools used were Python, mainly with Pandas and NumPy libraries.-Cleaning and processing data before adding it to MongoDB database.-Used Git for version control. -
School CounselorSammogok Aug 2018 - Sep 2019South KoreaThis is an alternative school where apart from the usual subjects, we taught students another interesting values such as:-Focusing our energy in today, because it is the only moment we have to make a change. -What might seem to be a problem, can be also a big lesson, it depends on our point of view.-Empathy, it is vital, but also hard to find. Everybody have their own reasons and timing, we have to respect it and remind that we might be in that position later.
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Technical Support EngineerBosch Engineering And Business Solutions Jul 2017 - Jul 2018Vigo, Galicia, SpainTechnical Support on the ADSL and optic fiber field.-Collaborate with the field engineer to identify and fix the issues in the installations.-Keep the customer up to date regarding the issue's state.-File detailed reports of the issues, root cause, steps in the investigation, actions taken to solve it, etc.
Guido Taboas Pometti Education Details
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Computer Programming -
Internet Of Things, Big Data, Virtualization, Machine Learning And Cybersecurity.
Frequently Asked Questions about Guido Taboas Pometti
What company does Guido Taboas Pometti work for?
Guido Taboas Pometti works for Joyn-It
What is Guido Taboas Pometti's role at the current company?
Guido Taboas Pometti's current role is Junior Software Developer.
What schools did Guido Taboas Pometti attend?
Guido Taboas Pometti attended Universidad San Jorge, Universidad San Jorge.
Who are Guido Taboas Pometti's colleagues?
Guido Taboas Pometti's colleagues are Marcelo Ramos, Roland Willhalm, Rebecca Rosenkranz, Jakob Novotny.
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