Guido Swinkels Email & Phone Number

Netherlands

Sydney, NSW, AU

Leading the automation, digitisation, robotics and process improvement teams within ING Australia

Sydney, NSW, AU

Leading the structural solutions team to optimise our automated customer review for our “Know Your Customer” regulatory requirements at onboarding, periodic review, event driven review and offboarding.

Sydney, NSW, AU

Delivering Agile coaching to delivery teams as well as business and tech leaders to help transform ING from a traditional waterfall methodology to an Agile delivery capability. This includes coaching Tribe Leads, IT Area Leads, Product Owners, Developers, Testers, Chapter Leads in practices and principles of agile. Focus on priority, planning, alignment.

Sydney, NSW, AU

Leader of the ING customer engagement and retention strategy on key digital releases and being the custodian for excellent customer experience in the design and execution process of new features. Main achievements:- Won several awards with the customer launch campaign that I designed for IF THIS THEN THAT in the Australian market- Launched and managed the.

Sydney, NSW, AU

Joined ING Australia to lead the Savings & Deposits portfolio into a strong acquisition driver, whilst maintaining a profitable margin through developing a leading price positioning strategy, overseeing marketing initiatives and managing and enhancing the Savings Proposition. The Savings Portfolio consisted of 6 products for personal and business clients.

Amsterdam Zuidoost, NL

Leader of Personal Lending Squads consisting of various expertise (e.g. product managers, marketers, data scientists, DevOps, and user interaction designers) that focused on improving the customer journey for the application process of personal loans. Main achievements:- Building high-performing cross functional teams from individuals with diverse.

Amsterdam Zuidoost, NL

Leader of a team of 9 members of various expertise (e.g. marketers, product managers, data scientists and user interaction designers) that developed new customer propositions from fact-based customer insights for the entire Tribe (400 employees ) and serves all personal and business clients in Payments, Savings and Loans.Main achievements:- Providing a.

Amsterdam Zuidoost, NL

Responsible for the development and implementation of a new investment product for mass and affluent customers

Amsterdam Zuidoost, NL

Responsible for the development and implementation of the savings strategy for mass and affluent customersMain responsibilities:- Product launch “Goal Saving”. Goal Saving is a nudging technique that triggers customers by use of gamification to formulate their savings goals and work towards it. - Developed the Mid Terms Plans for 2014 and 2015 for Savings.

Sydney, NSW, AU

- Developed a company-wide loyalty strategy across products (mortgages, payments, savings) to retain customers. - Build a program to reactivate dormant Savings customers. Delivered the campaign within a 4 month time window

Amsterdam Zuidoost, NL

Developed a Social Media strategy for ING Savings in the Netherlands. Co-created the ING NL Facebook page and created the first product-related social media campaign of ING in the Netherlands

During my studies I ran two projects as a self-employed consultant on organizational design/change management. I started this company following a project I did for my professor that ended up in various consulting projects.Ideedock: Developed a business plan for a knowledge sharing system for organizations by means of gamificationAvenier: Drafted and.

Nijmegen, Gelderland, NL

Launched a Center of Expertise that leveraged the knowledge of professors and associate professors to organizations via lectures, research assignment, business projects or indirectly via internships for students. The launch of the Centre of Expertise resulted from the business plan I initiated in 2008 which outlined the viability and profitability of such.

Nijmegen, Gelderland, NL

Statistics, System Theory, Intervention in Organisations, Intervention Methodology, Principles of Marketing & Strategy

Amsterdam, Noord-Holland, NL

Assessed, interviewed and selected potential candidates

NL

As part of the ING International Talent Programme I got offered this internship. My intern assignment was to improve the ING Pension Plan web-interface called ‘Cyber Center’ that was in Korean language. I translated the full CyberCenter from Korean to English and then redesigned 14 high-priority customer journeys. At the end of the 3 month internship all.

Responsible for the well-being of the guests from breakfast and dinner till the last drink of the evening.

Maastricht, Limburg, NL

Conducted two research projects for a consultancy firm that is the primary partner of the Dutch government and related institutions on youth services and youth policy.

Synergy is the study association for Business Administration students in Nijmegen. Responsibilities: Chairman of a board of 5 full time members. Synergy is the study association for Business Administration students in Nijmegen. Synergy held 1600 members and 100 active members over 16 committees in that year.

Master Of Science (Msc) Cum Laude: Strategic Organizational Change, Business Administration

Bachelor Of Science (Bsc), Business Administration And Extracurricular Courses In Psychology & Economics

Atheneum, Economie & Maatschappij