Primarily responsible for Infrastructure Cisco, F5, Netscaler Networking equipment and functionality. Secondary responsibility Infrastructure Linux environment. Performed day to day operations, troubleshooting, changes to networking environment. Technologies worked with: ACI, ASR, FTD, FXOS, Nexus and Catalyst switches, RedHat, Ansible, GITLab among others. Implemented home grown SNMP monitoring and working on POC’s for SolarWinds and ManageEngine for End to End SNMP monitoring.

Responsible for overseeing workflow of Tier I Operations Sysadmins. Measure components and subcomponents of work related accomplishments through reporting of OKR’s. Manage customer requests, complaints and set expectations. Manage technical resources requests, complaints and work with them on meeting workflow goals. Assign tasks to associates and ensure tasks are completed and resolve any issues that arise. Ensure smooth transition from shift to shift. Provide recognition to associates, guidance and constructive feedback throughout the shift daily. Generate reports based off of various conditions, how many MI’s, MTTR, KB’s attached, etc via Service Now reporting tool.

Create and manage and RedHat Linux servers in a physical and Virtual environment. Utilize Kickstart process to build out servers once created in VMWare. Clone and Migrate servers with in the VMWare environment. Patch Linux servers using RedHat Satellite (command line and GUI) . Troubleshoot issues including out of space, CPU utilization too high, network issues. Create and execute changes in the environment such as IBM WebSphere. IIS changes. Add disk space to servers (VMWare, Veritas) from SAN. TPOC (Technical Point of Contact) for all issues on Night shift. Receive tickets from 3rd Party monitor and either resolve or assign to other resource (Queue management).Manage Server room - responsible for monitoring, troubleshooting and resolving physical server issues such as amber lights and bad Hard drives.

Create and manage and RedHat Linux servers in a (mostly) Virtual environment. Utilize Kickstart process to build out servers once created in VMWare. Clone and Migrate servers with in the VMWare environment. Patch Linux servers using RedHat Satellite (command line and GUI) . Troubleshoot issues including out of space, CPU utilization too high, network issues. Create and execute changes in the environment such as IBM WebSphere. IIS changes. Add disk space to servers (VMWare, Veritas) from SAN. TPOC (Technical Point of Contact) for all issues on Night shift. Receive tickets from 3rd Party monitor and either resolve or assign to other resource (Queue management).Manage Server room - responsible for monitoring, troubleshooting and resolving physical server issues such as amber lights and bad Hard drives.

04/2009 – Present IBMState of Georgia AccountSr Systems Administrator for State of GA. Part of a team of engineers managed approximately 500+ servers across the State. Combination of variation of Unix/Linux: Solaris (SunOS), Linux (Redhat, Suse, Ubuntu), SCO Unix. Perform administration using command line utilizing both BASH and KSH. Implemented IBM ISEC (security settings), run URT scripts and uploaded to internal database. Created user accounts, managed user accounts. Performed patching and troubleshoot hardware, OS and networking and other issues. Manage disk space, coordinate with customers (DBA’s) on space issues. Decommissioned old servers following IBM process. Lite scripting involved. Lite experience with Nagios. Managed Virtual servers. Start / stop services and processes. Installing and uninstalling software by compiling and RPM and Solaris tools.Manage Active Directory environment to add and remove servers from domain. Manage GPOs. Create, rename, delete objects including user accounts from AD domain. Set up hardware on servers (HP Proliant and Compaq. Configure RAID and install OS then put servers into production. Technical focal point for McAfee ePO for Windows servers in the environment. Manage disk space on servers and coordinate with CSA, Customers, data owners and application developers. Manage VMware servers in the environment. Install Windows security patches. Document issues and changes. Mentor junior personnel.

11/2005 – 04/2009Georgia Department of Human ResourcesLAN EngineerMember of a team of Network Engineers responsible for monitoring server and network operations throughout the State of Georgia. Responsible for approximately 300+ Windows 2000, 2003, and 2008 servers and over 600 Novell Netware versions 5.x and 6.x servers. Managed Linux LDAP servers. Perform system upgrades, apply patches and troubleshoot for all OS’s. Acquisition Servers, install hardware, install RAID, install OS and configure. Install, configure, troubleshoot Cisco Routers including 1811 and 6500 and 2950 switches for DFCS, CSE, PH and MH agency sites statewide. Knowledgeable in Cisco IOS. Manage DNS/DHCP/Time servers (InfoBlox). Third level support for Helpdesk.