Guilherme De Lima Andrade

Guilherme De Lima Andrade Email and Phone Number

Customer Success Engineer | SQL | Data Analyst | Professional Services | Scrum Master @ SplitC
sao paulo, sao paulo, brazil
Guilherme De Lima Andrade's Location
Uberlândia, Minas Gerais, Brazil, Brazil
Guilherme De Lima Andrade's Contact Details

Guilherme De Lima Andrade work email

Guilherme De Lima Andrade personal email

n/a
About Guilherme De Lima Andrade

Professional with over 6 years of experience in the IT field and an additional 5 years of experience in Planning. I have extensive expertise in operational indicators across sales, billing, and customer service (SAC). I’ve also worked with technologies geared towards Contact Centers and industry, including implementation, training, professional services (PS), customer success (CS), and technical support for various tools. While I specialize in Alvaria solutions, I am proficient in other solutions from different companies. Currently, I am studying Analysis and Systems Development with a focus on software development, and I intend to further pursue this field in the future.

Guilherme De Lima Andrade's Current Company Details
SplitC

Splitc

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Customer Success Engineer | SQL | Data Analyst | Professional Services | Scrum Master
sao paulo, sao paulo, brazil
Website:
splitc.com.br
Employees:
3
Guilherme De Lima Andrade Work Experience Details
  • Splitc
    Customer Success Engineer
    Splitc Jul 2024 - Present
    Uberlândia, Minas Gerais, Brasil
    View
  • Resolutte
    Professional Services
    Resolutte Feb 2024 - May 2024
    Uberlândia, Minas Gerais, Brasil
    - Specialist in implementation and support of Aspect solutions such as Unified IP 7.3 SPx and 7.4 SPx, Advanced List Management (ALM) 7.3 SPx and 7.4 SPx, Advanced Quality Management (AQM), Workforce Management (WFM) and Aspect VIA;- Certified specialist to install Aspect Unified IP 7.3 and 7.4, Aspect Quality Management (AQM) and Aspect Workforce Management (WFM);- Certified specialist in creating and configuring IVRs using the Aspect M3 Designer tool.- Certified specialist in configuration and maintenance of Inbound and Outbound operations using ALM and Unified IP;- Certified specialist in creating real-time views and reports for Aspect RTR (Real Time Reporting) using the Aspect Producer tool;- Specialist responsible for administration and support the Aspect telephony structure for Callink and iLink Solutions customers, using SIP Voip and E1s ISDN technologies;- Specialist responsible for managing the database (SQL) of the Aspect tools;- Specialist with experience in providing training on Aspect solutions.
    View
  • Resolutte
    Field Service Engineer
    Resolutte Jan 2023 - Jan 2024
    Uberlândia, Minas Gerais, Brasil
    - Specialist in implementation and support of Aspect solutions such as Unified IP 7.3 SPx and 7.4 SPx, Advanced List Management (ALM) 7.3 SPx and 7.4 SPx, Advanced Quality Management (AQM), Workforce Management (WFM) and Aspect VIA;- Certified specialist to install Aspect Unified IP 7.3 and 7.4, Aspect Quality Management (AQM) and Aspect Workforce Management (WFM);- Certified specialist in creating and configuring IVRs using the Aspect M3 Designer tool.- Certified specialist in configuration and maintenance of Inbound and Outbound operations using ALM and Unified IP;- Certified specialist in creating real-time views and reports for Aspect RTR (Real Time Reporting) using the Aspect Producer tool;- Specialist responsible for administration and support the Aspect telephony structure for Callink and iLink Solutions customers, using SIP Voip and E1s ISDN technologies;- Specialist responsible for managing the database (SQL) of the Aspect tools;- Specialist with experience in providing training on Aspect solutions.
    View
  • Callink Servicos De Call Center
    Aspect/Alvaria Solutions Specialist
    Callink Servicos De Call Center Sep 2018 - Apr 2022
    Uberlândia, Minas Gerais
    - Specialist in implementation and support of Aspect solutions such as Unified IP 7.3 SPx and 7.4 SPx, Advanced List Management (ALM) 7.3 SPx and 7.4 SPx, Advanced Quality Management (AQM), Workforce Management (WFM) and Aspect VIA;- Certified specialist to install Aspect Unified IP 7.3 and 7.4, Aspect Quality Management (AQM) and Aspect Workforce Management (WFM);- Certified specialist in creating and configuring IVRs using the Aspect M3 Designer tool.- Certified specialist in configuration and maintenance of Inbound and Outbound operations using ALM and Unified IP;- Certified specialist in creating real-time views and reports for Aspect RTR (Real Time Reporting) using the Aspect Producer tool;- Specialist responsible for administration and support the Aspect telephony structure for Callink and iLink Solutions customers, using SIP Voip and E1s ISDN technologies;- Specialist responsible for managing the database (SQL) of the Aspect tools;- Specialist with experience in providing training on Aspect solutions.
    View
  • Callink Servicos De Call Center
    Production Planning And Control Analyst I (Dialer Control)
    Callink Servicos De Call Center Jan 2015 - Sep 2018
    Uberlândia E Região, Brasil
    Responsible for creating operational goals;Responsible for controlling and applying the best strategies to achieve goals;Responsible for creating and validating the billing of operations;Responsible for preparing and presenting reports to clients;Direct contact between the customer and the operation.
    View
  • Callink Servicos De Call Center
    Production Planning And Control Assistant (Dialer Control)
    Callink Servicos De Call Center Jun 2011 - Sep 2012
    Uberlândia E Região, Brasil
    Responsible for controlling and piloting the Aspect dialing platform, delivering sales reports and dialing performance to customers and operations managers.
    View

Guilherme De Lima Andrade Skills

Call Centers Team Leadership Sistemas Operacionais Itil Microsoft Windows Atendimento Ao Cliente Microsoft Project

Guilherme De Lima Andrade Education Details

Frequently Asked Questions about Guilherme De Lima Andrade

What company does Guilherme De Lima Andrade work for?

Guilherme De Lima Andrade works for Splitc

What is Guilherme De Lima Andrade's role at the current company?

Guilherme De Lima Andrade's current role is Customer Success Engineer | SQL | Data Analyst | Professional Services | Scrum Master.

What is Guilherme De Lima Andrade's email address?

Guilherme De Lima Andrade's email address is gu****@****.com.br

What schools did Guilherme De Lima Andrade attend?

Guilherme De Lima Andrade attended Descomplica Faculdade Digital, Aba English, Faculdade Pitagoras, Ufu - Universidade Federal De Uberlândia.

What are some of Guilherme De Lima Andrade's interests?

Guilherme De Lima Andrade has interest in Social Services, Children, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.

What skills is Guilherme De Lima Andrade known for?

Guilherme De Lima Andrade has skills like Call Centers, Team Leadership, Sistemas Operacionais, Itil, Microsoft Windows, Atendimento Ao Cliente, Microsoft Project.

Who are Guilherme De Lima Andrade's colleagues?

Guilherme De Lima Andrade's colleagues are Marcos Luan Rosa Fonseca, Gabriel Mussolini, Felipe Canova Lavagnoli, Pedro Ferreira, Lucas Segers Fabro, Gustavo Nogueira, Juan Pablo Mendonça.

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