Guilherme Gomes Email & Phone Number

Canada

Provides Executive Assistance to the VP, SupportManages end-to-end projects and initiatives that require cross-collaboration from multiple executives and teams across the organizationPlans and executes high-impact team events in a D&D environmentFosters strong culture and morale through team rituals and communication

Constantly engaging with merchants from different regions and internal/external stakeholders to identify and resolve issues or concerns - Multilingual divisionAdvocating for merchants and Shopify services through business coaching and development opportunities for their businesses

Toronto, Ontario, Canada

Keyholder responsibilities including opening/closing procedures and 'manager on duty' roleReporting to General and District Manager in regards to staffing, KPI's and strategies towards district goalsCustomer service & operations expertEnsuring staff is trained on requirements set by the Accessibility for Ontarians with Disabilities ActEnsuring store associates, management and customers follow the Health and Safety measures in response to the COVID-19 pandemicTraining and partnering with 70+ store associates to be knowledgeable and confident in selling Hollister and Gilly Hicks merchandise

Provided administrative assistance to store management & oversaw a team of 20+ cashiers Promoted sales through memorable customer care towards an annual revenue of $8M+Professionally solved customer inquiries in a timely mannerMost proud of: - Change Management: Post-COVID Reboarding training & adaption of work procedures (Cashiers);- Event Management (Styling Events): Constantly building up sales that represent a third or more of daily target through events;- Social Media Management: Planning and creation of content + social media strategy for the Toronto Eaton Centre location;- Loyalty Program: Promoted adherence of new members (15-20% of daily store traffic).

Responsible to plan and manage the execution of special projects end-to-endManaged all necessary arrangements concerning special bookings and eventsCreated and maintained a management system for accounts payableLed hiring and training of new employeesMost proud of:- Project management: Coordinated the scope of work for the Hotel renovation project (post-flood) together with building insurance. Responsible for managing schedule and all matters involving procurement and contracts;- Change Management: Implementation and training of new Hotel Management System (ATRIO Software);- Event Management: Creator/Organizer of the "Brazilian Carnival at Be650". The event would happen every February at the attached restaurant venue and offered live music, authentic Brazilian food/beverage and a special performance by samba dancers.

Provided administrative support to the hotel owner through Microsoft Office, e-mail, telephone correspondence and weekly meetings;Organized networking events while managing budgeting, social media marketing, and constant communication with vendors/parties;Oversaw hotel staff performance & maintained hotel supplies inventory

Sales Representative & Customer experience

Followed all Purchasing/Supply Chain policies & procedures including those regarding procurement of materials Created a Pricing Analysis Control System together with managementPerformed as the SAP key user for the Purchasing/Supply chain divisionAbility to keep confidential information regarding all internal/external relationsMaximized Return on Investment - set monthly quotas, ensured operational requirements were met, maintained high level of customer servicePerformed cost savings reporting through cost-benefit analysis

Hands on Internship experience within Mechanic Operations and Production Processes combined.

Project Management, A+

Graduated with Honours, Dean's Medal Organizational Behaviour AGILE Project Management Scope and Quality Management Risk Management.

Mechanical & Process Engineering, A+

Graduated with Honours Calculus Methods Mechanic Technical Drawing Applied Electricity Quality Control Mechanic Operations.

Business Administration, A

Business Concepts Introduction to Marketing Principles of Accounting Operations Management International Business Managerial Accounting.