Guilherme Gomes Email & Phone Number

Canada

Provides Executive Assistance to the VP, SupportManages end-to-end projects and initiatives that require cross-collaboration from multiple executives and teams across the organizationPlans and executes high-impact team events in a D&D environmentFosters strong culture and morale through team rituals and communication

Constantly engaging with merchants from different regions and internal/external stakeholders to identify and resolve issues or concerns - Multilingual divisionAdvocating for merchants and Shopify services through business coaching and development opportunities for their businesses

Toronto, Ontario, Canada

Keyholder responsibilities including opening/closing procedures and 'manager on duty' roleReporting to General and District Manager in regards to staffing, KPI's and strategies towards district goalsCustomer service & operations expertEnsuring staff is trained on requirements set by the Accessibility for Ontarians with Disabilities ActEnsuring store.

Provided administrative assistance to store management & oversaw a team of 20+ cashiers Promoted sales through memorable customer care towards an annual revenue of $8M+Professionally solved customer inquiries in a timely mannerMost proud of: - Change Management: Post-COVID Reboarding training & adaption of work procedures (Cashiers);- Event Management.

Responsible to plan and manage the execution of special projects end-to-endManaged all necessary arrangements concerning special bookings and eventsCreated and maintained a management system for accounts payableLed hiring and training of new employeesMost proud of:- Project management: Coordinated the scope of work for the Hotel renovation project.

Provided administrative support to the hotel owner through Microsoft Office, e-mail, telephone correspondence and weekly meetings;Organized networking events while managing budgeting, social media marketing, and constant communication with vendors/parties;Oversaw hotel staff performance & maintained hotel supplies inventory

Sales Representative & Customer experience

Followed all Purchasing/Supply Chain policies & procedures including those regarding procurement of materials Created a Pricing Analysis Control System together with managementPerformed as the SAP key user for the Purchasing/Supply chain divisionAbility to keep confidential information regarding all internal/external relationsMaximized Return on Investment.

Hands on Internship experience within Mechanic Operations and Production Processes combined.

Project Management, A+

Graduated with Honours, Dean's Medal Organizational Behaviour AGILE Project Management Scope and Quality Management Risk Management.

Mechanical & Process Engineering, A+

Graduated with Honours Calculus Methods Mechanic Technical Drawing Applied Electricity Quality Control Mechanic Operations.

Business Administration, A

Business Concepts Introduction to Marketing Principles of Accounting Operations Management International Business Managerial Accounting.