As an experienced IT professional, I offer IT support and problem-solving for a variety of operating systems. I have worked in various industries, including experience in Financial, IT Services, and Consulting Services. With more than 10 years of experience in the IT field, I have strong abilities and expertise in Microsoft server administration, Active Directory (AD), Azure Active Directory, Linux, Network troubleshooting, Cloud management and Help desk operations.I hold a degree in Information Technology. I speak English, French and Portuguese, enabling me to effectively communicate and collaborate with diverse and global teams. I am enthusiastic about learning new technologies and discovering creative solutions to IT challenges. My objective is to provide exceptional customer service, ensure the efficient and secure functioning of IT systems and networks, and continuously improve incident resolution and system performance.
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Software Support SpecialistSsi Schäfer May 2023 - Sep 2024Canada• Troubleshoot and maintained in-house warehouse management system software called "WAMAS."• Consulted as an IT Operation Systems to identify and resolve issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).• Created and maintained documentation for system use, service & maintenance.• Enhanced overall enterprise performance by orienting internal customers to increase system knowledge, resolve issues, and prevent a recurrence.• Reported on and assisted the software development team with executed test cases for commissioning, and identified system issues.Skills: IT Operations · Customer Service · Technical Support · Warehouse Operations · Observation Skills · Interpersonal Skills · Warehouse Management Systems · Industrial Automation -
Infrastructure AnalystChina Construction Bank (Ccb Brasil) Oct 2016 - Apr 2023São Paulo, BrazilResource management to promote operational continuity of the server and service infrastructure.Installation and management of virtual servers - VMware.Migrations of sites, systems and servers Microsoft Systems.Backup solution management - Veeam Backup and ARC Serve.Patch and update management - SCCM.Maintain compliance with baseline policies and directives using GPO.Develop solutions for problem correction and automation of processes with Powershell.Maintenance of Users and service accounts through Active Directory.Provide adequate infrastructure for new services.Support Development Teams in deployments, migrations and systemic updates. -
Network AnalystChina Construction Bank (Ccb Brasil) Nov 2014 - Nov 2016Acting on the first level with the networks team.Update of Switches and Routers - Offices and Central site.Support teams in correcting network access problems.Support analysts and conduct change activities.Creation and maintenance of extensions - Call Manager.Configuration of access points - Cisco NAC.Maintenance of users and extensions in the billing systems.Create and update process documentation.Monitor suppliers during activation and troubleshooting of circuits.Monitor the evolution in the dealings of unavailability with the suppliers.
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Monitoring OperatorBic Banco Jun 2010 - Nov 2014São Paulo, BrasilOperation and Night Processing Analyst.Processing and closing of systems for the generation of files of interfaces and integrations - Several software factories.Monitor and operate all backup routines - ArcServe.Monitor equipment and services in the environment - Nagios and Cacti.Activating internal technical teams to deal with alarms and incidents.Opening and monitoring calls with suppliers, Bacen, CIP and others.Access to Windows and Linux serversAnalysis of execution processes for copies and file routing.
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Support AnalystTexnology Jan 2005 - May 2010Support Analyst - Windows and Linux.Promote Service and Server configurations - File Server, DNS, DHCP, Proxy, Firewall.Field Support Analyst - Windows and Linux.Support Analyst - Windows and Linux. Promote Service and Server configurations - File Server, DNS, DHCP, Proxy, Firewall. Field Support Analyst - Windows and Linux.Skills: Information Technology · System Administration · Backup & Recovery Systems
Guilherme Ferreira Education Details
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University Nove De JulhoInformation Technology
Frequently Asked Questions about Guilherme Ferreira
What is Guilherme Ferreira's role at the current company?
Guilherme Ferreira's current role is Support Analyst | Vmware | Aws.
What schools did Guilherme Ferreira attend?
Guilherme Ferreira attended University Nove De Julho.
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Guilherme Ferreira
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