• Redução na quantidade de chamados atendido pelo Servcie Desk e Field Service de aproximadamente 20% gerando eficiência financeira e operacional aumentado a produtividade;• Disponibilizamos para os usuários o Chat Bot um novo canal de atendimento proporcionando autosserviço, automação e autonomia para solução de incidentes e atendimentos de solicitações;• Otimização na disponibilidade de equipamentos garantindo que saia diretamente da fábrica para a casa do usuário com todos os requisitos de segurança e governança da empresa;• Definição, desenho e implementação do CMDB de acordo com as diretrizes estruturais da empresa melhorando a qualidade dos dados e a acuracidade de indicadores de disponibilidade, DORA, Qualidade e Governança;• Transformação digital envolvendo diversas áreas automatizando fluxos de trabalho via Service Now com SLAs e Integrações gerando indicadores de desempenho;• Em parceria com a Microsoft criamos e CoPilot Day um evento dedicado ao time do BV onde foram abordados os ganhos da GenAi para aumentar a produtividade e desempenho dos colaboradores;• Conseguimos através da cultura FinOps com observabilidade e ações na efetividade dos recursos em cloud uma otimização• Catalisador da transformação digital e tecnológica.• Incentivar as equipes a trabalhar com foco nos mesmos objetivos• Gerenciar as operações diárias da equipe de infraestrutura e Service Now• Trabalhar em apresentações executivas, acompanhar e mostrar resultados em relação às metas• Gerenciar orçamento de infraestrutura de tecnologia (Opex e Capex)• Trabalhar na eficiência operacional revisando processos e remodelando quando necessário

Team Coordinator acting with recruiting, training and leadership with more than 40 analysts with multiple knowledge skills and expertise such as Data Center, Cloud, Virtualization, Storage, Operating Systems, Automation, Monitoring, Infrastructure IT Projects, Data Protection on premise and Cloud, Infrastructure and Database Administration, working on a 24x7 basis ensuring high level of support, availability and security of the entire IT infrastructure of the company. Supporting and following up and troubleshooting of high-level problems which has a high urgency and impact keeping the calm and cordiality to guarantee appropriate sense of criticism with technical actions and internal or external escalation, with focus on business recoverability as faster as possible and improvement of the team. Responsible for contracting related to software licensing, support of products and tools, in addition to hiring consultants for specific projects or body shop beside creating RFP documents if appliable. Responsible for managing crisis rooms involving IT problems generating impacts for the business writing the RCA after analysis and meetings with all those involved in the process. Interface with the systems team to support changes executions and incident response. Experience with technologies Citrix, VmWare, Storage EMC/HP/PureDisk, Unix, Linux, Windows, Automation Ansible, Observability with Dynatrace/Kibana/Grafana/Nimsoft beside applications such as Connect, B2B, Swift, HSM, SCCM.

Team Leader in teams with multiple skills of expertise such as Data Protection, Infrastructure monitoring, Database Administration, Servers (Windows and Unix) and Operation Area totalizing more than 20 analysts with multiples skills working in 24x7 shifts following up and troubleshooting of high-level problems which has a high urgency and impact to guarantee appropriate sense of criticism with technical actions and internal or external escalation, with focus on business recoverability as faster as possible. Responsible to approve changes in production environment and participation in incidents and problems forums to discuss impact of business and root cause. Responsible for assigning resources to cover daily activities, performing follow up and delivery control to the board. Responsible to planning and leader the Business Continuity Plan simulating interfacing with technology department and business area. Owner and Project Manager of Digital Transformation Project in Operation department where we are creating multiple RPAs to mitigate operational errors and improve our processing capacity. Leader of all data protection process (backup and restore) with multiples technologies and products running more than 30.000 jobs a day and successful job average more than 99%. Responsible of KPI reports development with focus to improve the quality of services offered internally or externally to our customers.

Working at IBM with backup administration to ACE customer (insurance company in USA) with 4 Netbackup domains and approximately 10.000 clients monitoring backup performance, suggest best practices and the overall quality of service provided by backup environment. Perform tasks related to the planning, installation, upgrade, operation, control and maintenance of environment. One of my responsibilities was given a technical support to the team design tasks and help them according necessity. Troubleshooting high-level problem which has a high-level degree of urgency and impact. Develops accurate and timely reports on backup and archiving operations like baseline, SLA reports and performance.Itau-Unibanco (5 months Project)Data Protection consulting where beside operational activities into an environment with multiples domain, appliances, clients and agents other responsibility was concluding a project to migrate one backup technology to a newer one that backed up critical applications, during the project I have meetings with all stakeholders to understand to define the necessity and we can finish the project in 5 months.

Data Protection and Infrastructure Consulting – August 2010 until May 2013.Working with upgrade, installation, migration, support, optimization and automation of process and assessment in complex environments with focus in backup and data protection in many companies, national and multinational, like CETIP, Embraer, Odebrecht, Abbott, IPT-USP, Sanofi Aventis, SANASA, DM9, Data Center Ativas, Tivit e Aggrekko. Project Technical Leader delegating and scheduling tasks to other analyst during big upgrade projects of Veritas Netbackup at Embraer and Nextel companies. Worked as architect during RFPs process developing and offer to the customer the best option to their necessity. Six months project designed to Banco Votorantim working as Netbackup expert.Netbackup Analyst at Petrobras – October 2008 until August 2010.Netbackup administrator in all Netbackup environments of the company solving common backup problems beside some performance analyses of Netbackup environment. Restore and Recovery tests and documentation from critical Disaster Recovery applications defined by customer.

Started in the company as a Trainee and my role as Help Desk support to approximately 400 employees. When I was promoted to Analyst my role changed and I started to work with Netbackup and other different task like, creating and configure process and procedures, like SLA definition, to help other analyst during support always with focus on business. Worked during implantation of software of Security where I could participate with Security Team to develop the Institution Security Policy writing some parts of this document. Worked during data center and building moving in 2008 in civil, electrical, backup and servers’ moving steps.