Guilherme Lobo De Oliveira Email & Phone Number

State Of São Paulo, Brazil

Eldorado Business Tower - 9Th Floor - Pinheiros, São Paulo - Sp, 05425-070

✓ SAP Basis support for tickets directed to the TIVIT Corporate platform, SAP infrastructure, monitoring, maintenance.Basis administration in the 24x7 department for SAP ERP environments.Experience with SAP products such as ECC, SOLMAN, BODS, PO, PI, BW and others.Administration and maintenance of environments on RHEL and Windows Server systems.Daily activities include:✓ Health Checks;✓ Housekeeping;✓ Administration of system users (SU01, etc.);✓ Installing certificates (STRUST);✓ Request transportation (STMS);✓ Analysis of dumps (ST22), locks (SM12), use of machine resources via SAP BASIS (ST06, ST02);✓ Administration of environment parameters via RZ10 and RZ11;✓ Housekeeping of environment work processes and server loads;✓ Administration and maintenance of Jobs via SM37 and notion of IBM TWS Tivoli;✓ Stop / Start of SAP products;✓ Troubleshooting, monitoring and managing customer incidents;✓ Producing guidance procedures and technical documentation;

Journalist Francisco Aguirre Proença Highway Sp 101, Km 09 - Chacaras Assay - Hortolandia City.

✓ SAP Basis support for tickets directed to the IBM Corporate platform called/named Máximo, SAP infrastructure, monitoring, maintenance.Basis administration in the 24x7 department for SAP ERP environments.Experience with SAP products such as ECC, SOLMAN, BODS, PO, PI, BW and others.Administration and maintenance of environments on RHEL and Windows Server systems.Daily activities include:✓ Health Checks;✓ Housekeeping;✓ Administration of system users (SU01, etc.);✓ Installing certificates (STRUST);✓ Request transportation (STMS);✓ Analysis of dumps (ST22), locks (SM12), use of machine resources via SAP BASIS (ST06, ST02);✓ Administration of environment parameters via RZ10 and RZ11;✓ Housekeeping of environment work processes and server loads;✓ Administration and maintenance of Jobs via SM37 and notion of IBM TWS Tivoli;✓ Stop / Start of SAP products;✓ Troubleshooting, monitoring and managing customer incidents;✓ Producing guidance procedures and technical documentation;

Anhanguera Highway, Km 98 13065-900, Campinas City - Sao Paulo State, 13065-082

✓ Technical troubleshooting in addition to installation, configuration and preventive and corrective maintenance on infrastructure systems. ✓ Responsible for performing Level 1 (N1) IT technical support to all Bosch units in Brazil. ✓ Configuration and Adjustment of Network User Profiles using the Bosch CI CAT system. Access Management. ✓ First level helpdesk service for HelpDesk (IT Service Desk) using the Genesys Workspace tool via Chat, E-mail and Telephone. ✓ Remote service. ✓ Support Bosch Internal Customers in solving IT problems, example in tools: SAP Logon, Citrix, Totvs, Office Package, Google Chrome, Mozilla Firefox browsers, Cisco VPN, remote support for Bosch Corporate Cell Phone models IPhone and IPAD, support for Bosch Systems - IT Service Portal, etc. ✓ Registration of tickets in the Bosch SMT system and forwarding them to the technical teams that are national, local and global to perform the actions of 2, 3 and 4 level technical support of IT Infrastructure. ✓ Diagnose hardware and software problems. ✓ Follow up on call within the SLA agreed upon by Bosch Internal Customers - Bosch Informatics Division called/denominated CI. ✓ Reset and unlock Windows network user passwords. ✓ Microsoft Office 365 package repair.

Anhanguera Highway, Km 98 13065-900, Campinas City - Sao Paulo State, 13065-082

✓ SAP Logon system access administrator.✓ Opening a ticket to request/remove SAP Logon accesses.✓ SAP Logon Identity Administrator (User Management, IdM).✓ Use of Active Directory for activities related to IT Governance.✓ Opening a ticket to create a network user login via the IT Service Portal system.✓ Assistance in configuring equipment/systems and integrating new Bosch Collaborators/Employees.✓ Opening of tickets to release/remove access to network folders for Bosch Collaborators/Power Tools Latin America division.✓ Assistance with calls for installing programs via the IT Service Portal system.✓ Updating of equipment, programs and Windows system via IT Workplace Toolkit from Bosch.✓ Equipment inventory control.✓ Planning and control of quantities and costs of Projects and IT Infrastructure.✓ Help for Network Mapping.✓ Development of supporting documentation for IT-related processes.✓ Editor of the company's portals and WEB / Bosch Connect (Linkedin) pages.✓ Implementation of central IT solutions.✓ Collaboration in IT projects - Examples: Migration from Microsoft Outlook 2016 to 2020, retention of emails from Microsoft Outlook with more than 2 years of existence, implementation of Microsoft Teams, etc.✓ Development of small tools.✓ Process improvement.✓ Administration of user permissions.✓ Administration and Management of IT Resources/Services.✓ Verification of inactive Employees in Bosch's internal system and cancellation of shutdown in the IT Service Portal system.✓ Responsible for the process of purchasing computer peripherals via the company's internal system ("Mouse/Keyboard Kit, Headsets, etc.) for Employees/Employees in the Power Tools (PT) Latin America division.

Street Jose Claudio Alves Dos Santos, Number: 585 - Allotment Remanso Campineiro, Hortolandia City.

✓ Registration of Tickets in the GLPI system and forwarding them to the responsible technical teams.✓ Telephone and Face-to-face service for public servants of the Municipality of Hortolândia.✓ Active Directory tool: Reset, unlocking password, controlling permissions, accesses and organizational units.✓ Collaboration in IT projects - Examples: Implementation of the exchange of old City Hall physical equipment for Dell equipment, participation in the physical installation of IT equipment at UBS - Basic Health Unit Santa Clara, etc.✓ Creation of a network login for the Public server of the Municipality of Hortolândia.✓ Release of access to network folders and sites to municipal servers.✓ Inclusion of civil servants in Organs associated bodies of municipal secretariats via the system.✓ Installation of programs such as Microsoft office, LibreOffice, WPS Office, etc.✓ Windows operating system update.✓ Program updates.✓ Reinstallation of programs.✓ Network mapping.✓ Administration of user permissions.✓ Management of IT Resources/Services.✓ License administration (Microsoft Office).✓ Verification of inactive servers in the internal system of the Municipality of Hortolândia and cancellation of the shutdown in the system.

Street Emílio De Menezes - Gleba B - Americana City - Sp, 13469-111.

✓ Support process and academic educational assistance to students with learning difficulties in undergraduate courses.

Street Emílio De Menezes - Gleba B - Americana City - Sp, 13469-111.

✓ Administrative Routines:✓ Management.✓ Planning.✓ Controls.✓ Teamwork.✓ Elaboration.✓ Update.✓ Monitoring of control spreadsheets in Excel of the activities related to the Business Partnerships commission.

Street Emílio De Menezes - Gleba B - Americana City - Sp, 13469-111.

✓ Administrative routines.✓ Preparation/development of spreadsheets and reports.✓ Elaboration/development of spreadsheets in Excel.✓ Support and assistance to the Faculty's Higher Course Coordinators.✓ Registration update via Electronic Spreadsheets.✓ Publication of university entrance exams.✓ Get in touch with partner companies to offer business lectures by the Faculty's professors.✓ Accounting for student attendance in Excel for ENADE 2015 preparatory lectures.✓ Assistance/organization in events, such as Fatec de Portas Abertas.

Postgraduate Lato Sensu - Specialization, Data Science, Data Science

Technologist In Systems Analysis And Development, Computer Programming, Graduated.

Activities and Societies: Activities and societies: Participation in Extracurricular Training Courses promoted by the University during.

Technologist In Logistics, Supply Chain And Logistics Management, Graduated.

Activities and Societies: Participation in a Scientific Article entitled: "Study of E-Commerce Tools for Product Delivery" presented.

Technologist In Systems Analysis And Development., Computer Programming., 8,10 - Transferred Undergraduate To Fmu.

Activities and Societies: Participation in university events such as Arduino Day.The Technologist in Analysis and Systems Development.

High School., Complete High School.

English Language, Teaching English As A Second Language

English Language., Teaching English As A Second Language., Transferred Language Course To Wizard.