Guilherme M. Email & Phone Number

Dublin, IE

Ireland

County Dublin, Ireland

• Interacting with LinkedIn members at a level that supports the full client experience.Supporting LinkedIn members in a multichannel communication environment (email, chat and phone when required).
• Developing skills on a variety of LinkedIn products and functionality.Helping members with product information and site navigation.
• Effective working relationships between multiple departments.Supporting members on technical issues using advanced trouble-shooting skills.
• Identifying problems by performing relevant research using appropriate tools.Ensuring potential bugs are escalated to correct departments whenever necessary.
• Buddy Programme: Helping new hires with training on our most common processes and applications. Also helping them with social integration in the company.
• Mentoring project: Giving support to the new hires during the ramp up period. Applying my knowledge of our products, our internal processes, and my soft skills to inspire the new hire in achieving their targets.

County Dublin, Ireland

• Creating insights to improve the Global Legal Policies on clients's Platform;
• Investigating and resolving issues reported on the platform such as requests for account support and reports of potentially abusive content;
• Delivering an exceptional level of service to each customer by listening to concerns and answering questions;
• Gathering, analyzing data to develop ways to improve the overall user experience on the site

County Dublin, Ireland

• Manage high volume ticket queues in a consistent and efficient manner
• Evaluate different pieces of content which can be photos, videos, land pages and text-based material
• Evaluate, label and identify patterns in suspicious activity
• Provide feedback on trends identified in review
• Provide suggestions to improve the process and workflows

County Dublin, Ireland

• Recommending, selecting, and helping to obtain products based on customer needs and desires.
• Providing customer service, answering questions regarding the store and its merchandise.
• Stocking, replenishing, delivery and cleaning sales areas.

Campinas Area, Brazil

• Troubleshooting and guiding customers through phone/chat, including identifying system and site-specific issues.
• Identifying and communicating system issues to our Solutions teams.
• Directly contact with clients sometimes handling meeting calls related to hardware replacement or windows server issues.
• Maintained relations of both internal and external clients.
• Staying up to date on new product features and improvements

Campinas Area, Brazil

• Teaching English language to all ages, and different levels
• Correcting Homework
• Assisting on students our Answers forum

County Dublin, Ireland

• Recommending, selecting, and helping to obtain products based on customer needs and desires.
• Providing customer service, answering questions regarding the store and its merchandise.
• Stocking, replenishing, delivery and cleaning sales areas.

Campinas Area, Brazil

• Promptly and methodically responded to and handled customer complaints and inquiries to identify and resolve issues with initiative and good judgment.
• Assisted customers in navigating the company’s website, and placing orders online and troubleshooting any technical issues.
• Helped company attain the highest client service ratings (as determined by external auditors) – with good communication skills, listening skills, problem resolution and politeness.

Campinas Area, Brazil

• Customer service, office support to executives and managers in a variety of settings.
• Answer phones, type and distribute correspondence, organize and label documents files.
• Opening accounts
• Selling of banking products