Guilherme Silva Dos Santos Email & Phone Number

Rio De Janeiro, Rj, Br

Monitoring customer service interactions;Ensuring delivery of reports for the customer portfolio states;Addressing demands requested by clients;Supporting service providers with issues related to customer service;Participating in meetings with clients;Monitoring and managing new projects requested by clients;Ensuring reverse logistics for the customer portfolio;Addressing questions about legislation related to recyclable waste and reverse logistics;Demonstrating the results of KPIs related to socio-environmental impact;Onboarding: Assisting new clients during the integration process, aligning expectations and delivering value;Monitoring and Analysis: Analyzing data and metrics to identify trends and opportunities for improvement;Customer Feedback: Handling client feedback regarding services and conveying important information to relevant departments for continuous improvement;Renewals and Upsells: Working with clients to renew contracts and identify upsell opportunities by presenting additional services that may meet client needs;Reports and Documentation: Maintaining detailed records of interactions with clients, progress updates, and achieved results;Success Metrics Analysis: Evaluating key customer success metrics such as NPS (Net Promoter Score), upsell, LTV, among others;Financial monitoring in SAP for payments, due date changes, invoice cancellations, and renegotiation of outstanding debts;Conducting lectures focused on Reverse Logistics and socio-environmental impact.

Solid waste management platform;Development of PGRS (Solid Waste Management Plans);Creation and improvements of the waste management flow for clients;Monitoring customer service interactions;Analysis and preparation of reports for clients;Addressing demands requested by clients;Supporting service providers with issues related to customer service;Participating in meetings with clients;Monitoring and managing new projects requested by clients;Mapping opportunities for improvement in our clients' waste management processes;Conducting lectures focused on waste management;Implementation of the platform across various segments.

• Acompanhamento dos atendimentos aos clientes;• Análise e construção de relatórios para os clientes;• Tratativas de demandas solicitadas pelos clientes;• Suporte aos prestadores de serviços nos problemas relacionados aos atendimentos dos clientes;• Participação de reuniões com os clientes;• Acompanhamento e gestão dos novos projetos solicitados pelos clientes;•Mapeamento de oportunidades de melhoria do processo de gestão de resíduos de nossos clientes.

Araruama Area, Brazil

Inventory control, costume sevices, AutoCad projects, bill payment, managing the social media, keeping touch with the accountant.

Araruama Area, Brazil

Controle de entrada e saída de processos, registro e recebimento de denuncias ambientais, atendimento ao publico, protocolação de documentos e abertura de processos.

Araruama Area, Brazil

Suporte aos fiscais durante a fiscalização na cidade de Araruama, e controle da organização dos processos de licenciamento dentro da secretaria.

Pós-Graduação Lato Sensu, Pós-Graduação Sustentabilidade: Meio Ambiente, Organizações E Negócios Sustentáveis

Bacharelado Em Engenharia Ambiental, Environmental/Environmental Health Engineering

Extensão Em Pericia Ambiental, Natural Resource Economics

Curso De Liderança E Coaching, Organizational Leadership

Curso, Auxiliar Em Segurança Do Trabalho

Curso De Marketing E Vendas

Curso De Gestão De Resíduos Sólidos

Curso Economia Circular E Novos Modelos De Negócio, Sustainability Studies