Guilherme Silva Email and Phone Number

• Provided first level support to Xenas’s customers, resolving issues such as user creation, printer setup, and password changes within SLA timeframes.• Investigated system bugs and documented solutions, leading to improved system integrity.• Managed internal and external call escalations, ensuring timely communication with customers and suppliers.

• Provide email first level support problem resolution to Scope Systems’s customers and responding within SLA timeframes. The types of problem resolution may include creating users, setting up printers, password changes and amending access (first level support).• Provide second and third level support, such as investigating system bugs, documentingsolutions, investigate integrity issues.• Perform remote troubleshooting through diagnostic techniques and asking questions.•… Show more • Provide email first level support problem resolution to Scope Systems’s customers and responding within SLA timeframes. The types of problem resolution may include creating users, setting up printers, password changes and amending access (first level support).• Provide second and third level support, such as investigating system bugs, documentingsolutions, investigate integrity issues.• Perform remote troubleshooting through diagnostic techniques and asking questions.• Determine the best solution based on the issue and details provided by the customer.• Breaking down the problem solving process and explaining to the customer.• Follow up customers as required.• Manage internal call escalation and status update communications with customer.• Manage external call escalations to suppliers and provide status update communications tocustomer. Show less

• Design and implement maximum values tests• Assess and approve software releases quality and coordinate exploratory tests to find product limits• Collaborate with product owners to deliver top-quality products to the clients• Support the test team to ensure the completion of functional, integration and further testing tasks• Develop and execute manual and automated test scripts• Assist with a range of testing tasks to deliver quality solutions• Troubleshoot any issues… Show more • Design and implement maximum values tests• Assess and approve software releases quality and coordinate exploratory tests to find product limits• Collaborate with product owners to deliver top-quality products to the clients• Support the test team to ensure the completion of functional, integration and further testing tasks• Develop and execute manual and automated test scripts• Assist with a range of testing tasks to deliver quality solutions• Troubleshoot any issues alongside the technical teams• Administer stakeholders’ expectations regarding the test processes and test tools• Work with the assurance leaders to automate the company’s portfolio Show less

• Implement new internet access points to Plaza Hotel Kalgoorlie, focusing on new cabling and individual access points• Expand the hotel’s internet coverage and capacity• Implement a new phone system to the hotel through PoE

• Support end-users call across bugs in the Oracle Hyperion Financial Management and reports system• Develop the budget for the Hyperion planning • Implement customers’ needs in the native solution of the ERP Oracle Hyperion Financial Management

• Coordinate and execute the training on IBM tools i2 and SPSS• Collaborate with the pre-sales team preparing and delivering Proofs of Concept in a range of prospects• Assist the technicians and provide further project details and relevant information• Maintain all electronic records and enter data into the system• Track and maintain all customer data and report to the upper management • Update all relevant databases with accurate information• Team up with the… Show more • Coordinate and execute the training on IBM tools i2 and SPSS• Collaborate with the pre-sales team preparing and delivering Proofs of Concept in a range of prospects• Assist the technicians and provide further project details and relevant information• Maintain all electronic records and enter data into the system• Track and maintain all customer data and report to the upper management • Update all relevant databases with accurate information• Team up with the technicians and end-users to deliver a feasible solution to customer and data entry• Draft reports to the director following all demands and recommendations• Analyse all data entry from all sectors and draft new process solutions• Present monthly results reports and elaborate training to the end-users Show less

• Design and implement the activities management module of the Oracle Campus Solution 9.0• Investigate the clients’ needs vs. the native functionality existent on the ERP Oracle Campus Solution for FIT/GAP analysis and definition• Liaise with the Oracle company opening tickets for questions and bugs• Support the implementation of the self-service academic modules, creating a use-case to define testing processes• Train key users in previously reported modules

• Provide high-quality technical consultancy on behalf of Quanam to several companies including Duke Energy, Santista Textile and Quanam itself• Develop customisations in the ERP Oracle PeopleSoft 8.9• Shadow technical consultants who acted on the development of the Oracle PeopleSoft apps at Santista Textile• Provide PL/SQL training with a focus on the ERP Oracle EBS • Internal training for new consultants alongside PropleTools I & II, PeopleCode, File Layout, SQL and the App… Show more • Provide high-quality technical consultancy on behalf of Quanam to several companies including Duke Energy, Santista Textile and Quanam itself• Develop customisations in the ERP Oracle PeopleSoft 8.9• Shadow technical consultants who acted on the development of the Oracle PeopleSoft apps at Santista Textile• Provide PL/SQL training with a focus on the ERP Oracle EBS • Internal training for new consultants alongside PropleTools I & II, PeopleCode, File Layout, SQL and the App Engine Programmes Show less

- Receiving Internal training for new consultants focused PeopleTools I and II, PeopleCode, File Layout, SQL, App Engine Program.- Training focused in PL/SQL training with emphasis on the ERP Oracle EBS.