Guilherme Thomas Email & Phone Number

São Leopoldo, Rio Grande Do Sul, Brasil

Novo Hamburgo, Rio Grande Do Sul, Brazil

Plantoteca is a 35-hectare non-profit fauna and flora refuge with more than 4,000 plant species. It is located in Brazil, in the rural area of ​​Novo Hamburgo.- Main activitiesSocial media management (Instagram, Facebook, Twitter);Branding Development;Creation of promotional materials;Photography and Content Editing;Website creation and management;YouTube channel creation and management;Prospecting for new customers;

São Leopoldo, Rio Grande Do Sul, Brazil

Main activities- Financial-- Cash Flow Control;-- Accounts Payable and Receivable;-- Payment Control;-- Collection of Monthly Fees;-- Active/Inactive Student Control;-- Payment of Instructors;-- Approval of Expenses;- Marketing-- Social Media Management (Facebook and Instagram);-- Creation and Management of the YouTube Channel of Rio Grande do Sul;-- Creation of Materials for Disclosure;-- Creation and Management of Publicity Campaigns;- Administrative-- Control of Intensive Contracts, Plans and Other Services;-- Management of Events in Schools, Companies and Public Places;-- Management of the Board of Instructors;-- Training of New Employees;-- Teaching Regular Classes;-- Give Private Lessons;-- Personalized Services with Profile Interview, Massage and Special Classes;- HighlightsCreation of various campaigns and publicity materials;Robin Hood movie promotion project;Publicity projects in schools in the region;Creation of videos for the YouTube channel;Project involving more than 10 countries for women's day;Exchange of experience with people from different areas and different social strata;

São Leopoldo, Rio Grande Do Sul, Brazil

- Main activities:Assist any team member when necessary;Audit phone calls to ensure quality;Audit logged requests to ensure all procedures are being followed and described in the ticket;Assist in the elaboration of the Team Performance evaluation where each analyst receives a note based on performance (tickets opened x tickets solved, received x calls and chats answered, etc.) - weekly and monthly;Preparation of the daily snapshot to measure: numbers from the last day (calls and chats received / lost and tickets opened / resolved, average service time, average service speed and maximum service delay);Develop the Taxi schedule for the next month for the team of analysts;In addition, all Bilingual Service Desk Analyst activities listed below;- Highlights:Creation of several spreadsheets to facilitate the work and reduce the time spent, automating the activities as much as possible;Receive and find creative solutions to unconventional problems related to the operation in Brazil that until then had no solution;Assist employees in training, disseminating new solutions for problem solving;Manager: Eduardo Toldo

São Leopoldo, Rio Grande Do Sul, Brazil

- Main activities:Receive and register Requests (phone and chat);Classify and prioritize Incidents / Service Requests (SR);Provide initial support for resolving Incidents / SR by resolving issues and consulting the Knowledge Base (KB) when available, otherwise finding a solution then;Update new solutions in KB;If resolution is not possible, forward the request to the appropriate resolution group;Track the progress of the request throughout its lifecycle (from start to finish, from registration to close) to ensure it was resolved within the agreed Service Level Agreement (SLA);Escalate to the appropriate management level when thresholds are violated;Close Incidents and Service Requests, ensuring resolution details for Incident and Service Request are updated prior to closing;The main programs where incidents have been reported are as follows: Microsoft Windows 7 (especially web browser related issues), Microsoft Office, Notes, Oracle (for billing issues), IRS programs, credential issues (e.g. passwordresets, email creation, blocked accounts, etc.), including various other programs for specific uses, such as operating a lathe or some specific machinery.- Highlights:Creation of control worksheets requested by the supervision;Creation of templates to speed up the registration of calls;Supervisor: Eduardo Toldo

Novo Hamburgo, Rio Grande Do Sul, Brazil

- Main activities:Assist customers with any "computer problem"In this sense, the problems were related to: PC's, Servers, laptops, tablets, scanners, modems, routers, copiers, fiscal printers, regular printers, alarm centers, video monitoring systems, pen-drives and smartphones.There is no other authentic way to describe this work other than as: "finding a solution to every possible problem you can imagine".Customers were served in one or more of the following ways: in-store; via remote access; at home / company; telephone; chat.- HighlightsTotal autonomy to find creative solutions to the most diverse problems;Supervisor: Daniel Dexheimer

Novo Hamburgo, Rio Grande Do Sul, Brazil

- Main activities:Creating spreadsheets with customer data and status;Typing of confidential documents;Banking, mail and forum services;Driver;- Highlights:Creation of a system of prior analysis of documents, avoiding the displacement of the sales team to people who were already being served by other offices;

São Leopoldo, Rio Grande Do Sul, Brazil

- Main activities:Customer service, face-to-face and over the phone;Receipt and checking of goods from suppliers;Inventory control;Separation, conference and dispensing of medicines according to the medical prescription;Pharmaceutical care routines in Pharmacy, emergency room and operating room;- Highlights:Development and implementation of a new logistical routine for the delivery, storage and dispensing of medicines and materials; resulting in a considerable improvement in the time between receiving the medication, checking and correcting possible errors and administering it to the patient.Creation and implementation of a routine with local stocks in each unit, reducing the amount of items sent that returned at the end of the shift, generating rework and gigantic stock breaks.Supervisor: Fabiana Chiela Ribeiro CRF/RS I-6779

Technologist, Project/Resources Management, Nota 4 Na Avaliação Do Mec

Ênfase em Segurança Pública

Bacharelado, Psychology

Incompleto

Bacharelado, Business/Commerce, General

Incompleto

Técnico, Tecnologia Da Informação

Curso Técnico de Informática

Higher Education, Systems For Internet