In charge of Blackboard Inc. products (world leader in e-learning solutions)Working as a Technical Support Manager for the EMEA region- Providing support to clients of Blackboard Inc. in English/French, mainly dealing with system and network administrators - Troubleshooting complex technical issues for demanding clients, involving a broad set of skills around web technologies, Java enterprise stack, databases, networking, operating systems and load-balanced environments - Prioritizing issues of varying severity according to accepted service level agreements - Performing issue replication, root cause analysis, workarounds and performance tuning of issues related to the Java-based product in various deployments - Trained colleagues & documented various workarounds / fixes - Performing deployment, update, migration, issue replication, root cause analysis, workaround &performance enhancement of Java-based products in Linux / Solaris / Windows environments- Managing Oracle / MSSQL databases in virtualized & load balanced environments- Working in close relationship with universities IT dept. part of the portfolio to improve e-learningenvironments stability, enhance client's satisfaction & reach monthly KPIs and SLAs

Worked as an IT Manager for the EMEA region - Project management: managed and supervised the transfer of IT department in a new building (cabling of the office, contracts with Internet and telephone service providers, server room equipment) - Managed IT department (budget, equipment renewal, inventory, negotiation with suppliers, activity reports) - Installed, configured and managed switches, routers, computers, printers, scanners and webconference devices - Managed LAN (domain, accounts, profiles, permissions, Active Directory, GPOs) / End-user support - Travelled in different countries to carry out assignments or for emergency matters - Taught users about the new technologies deployed (Office 2013, Windows 8, SharePoint, SkyDrive) - Installed, configured and managed servers on Windows Server 2003, 2008 and 2012 - Supervised all IT needs for the economical departments/embassies/custom offices in: Bulgaria, Israel, Serbia, Albania and Cyprus (8 offices and 30 users)

Worked as an IT Manager- IT support / Computer and software pool management / Systems and network administration- Administration and development of the 13 company's websites (main website http://peterauto.peter.fr)- Advised, installed and configured Microsoft Exchange 2010 antispam solution- Project management: set up a Wireless network during company's most critical event (Tour Auto 2012) in Grand Palais

Worked in IT Department- IT support / Systems and network administration- Took part in projects: Active Directory reorganization (merging of subsidiaries) and computer pool replacement- Project management: advised, configured and implemented WPKG-tool on 600+ computers