•Provide support on RFPs, RFIs and other questionnaires that come into the company •Communicate with customers and prospects regarding security policy and procedures •Stay current on security concepts and best practices between applications and co locations including encryption technology, Cyber Security, Single Sign-On, penetration and vulnerability assessments and other items that come up during RFP inquiries •Troubleshoot network and wireless issues for internal users•Install and configure company's application remotely for our clients•Assist customers with questions, installations, updates, and program functionality.•Design documents for team development•Update documentation on share drives•Reproduce and resolve Application issues•Assist team before SaaS deployments •Design reports and troubleshoot report-related issues

• Troubleshot network issues• Troubleshot Windows related issues• Installed Applications, anti-viruses• Installed WIFI equipment and troubleshot connectivity issues• Installed hardware (laptops, desktops, printers and routers)• Trained professionals on Network issues• Assisted customers with questions, installations, updates, and program functionality.• Designed processes and documents for team development• Coached new professionals on organizational behavior for better performance

Technical Support Engineer• Supported credentialing companies throughout the United States • Troubleshot network and wireless issues for internal users• Installed and configured application remotely for our clients• Assisted customers with questions, installations, updates, and program functionality.• Researched and designed documents for team development• Monitored and updated documentation on share files• Wrote tests for application upgrades• Tested new codes to find defects in the system • Reproduced and troubleshot Application issues• Assisted team before SaaS deployments • Designed reports and troubleshot report-related issues

• Resolved issues and closed Remedy and PeopleSoft tickets for users at level III.• Monitored and resolved network traffic on proxy servers and Checkpoint firewalls. • Monitored firewalls using Checkpoint NGX R65 Tools • Administered and managed Microsoft Windows 2003 proxy servers• Managed ISA servers• Created rules to regulate network traffic via ISA Server • Upgraded company ISA servers for optimum performance• Administered and managed Web traffic via Web Proxy Auto Discovery (WPAD)• Optimized company’s WPAD files for users Americas and CISCO TAC users• Implemented and deployed WPAD via DNS and DHCP as old servers were shutdown.• Identified and resolved VPN, Proxy, and DNS issues for users• Created objects, permitted/blocked web access using Websense • Worked on vulnerability scanning using Retina