• Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.• Assists staff with expediting problem payments (e.g., problems processing credit card). • Follows up with guest regarding satisfaction with guest-related issues. • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. • Processes all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). • Anticipates sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. • Blocks rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. • Coordinates with Housekeeping to track readiness of rooms for check-in. • Reviews shift logs/daily memo books and document pertinent information in logbooks. • Counts bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. • Assists management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. • Reports accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.• Follows all company policies and procedures; ensures uniform and personal appearance are clean and professional; maintains confidentiality of proprietary information. • Anticipates and address guests' service needs. • Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.

Involved with the crew of the Keating Hotel as a volunteer for a University project • Analyzed hotel analytics, acquisition, conversion, and retention strategies• Provided actionable recommendations to key hotel stakeholders

Responsibilities:• Providing guest service on a 4-star level• Performing Check-In procedure in a professional and fluently way• Performing Check-Out procedure in a professional and fluently way• PMS System knowledge• Complaint handling

• Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.• Provides guests with information about attractions, facilities, services, and activities in or outside the property.• Makes guest reservations for air or other forms of transportation when requested.• Obtains necessary itinerary tickets.• Makes guest reservations for the theater and other forms of entertainment when requested. • Obtains necessary tickets and provides directions to facilities.• Organizes special functions as directed by management.• Arranges secretarial and other office services.• Ensures a proper use of the telephone etiquette standards.• Ensures that all necessary equipment are maintained properly with sufficient stock for day to day operations.• Ensures that all sections have proper coverage of staff at all times.• Ensures that guest luggage records are accurately maintained and all special requests are met.• Processes and deliver messages for Guests.• Delivers and safely storage Guest luggage.• Stays current and up to date with all hotel services as well as daily VIP requests and special events.• Ensures orderliness and safety guidelines around the lobby and front door areas.• Provides support to Management as required, in cases of emergency.• Projects a professional manner with an emphasis on hospitality and Guest service.• Maintains a clean, healthy, and safety working area.• Coordinates guest requests for special services or equipment with the appropriate department.• Contacts roomed guests periodically to ascertain any special needs.• Handles guest complaints and solve problem to the degree possible.

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.• Directs visitors by maintaining employee and department directories; giving instructions.• Maintains security by following procedures; monitoring logbook; issuing visitor badges.• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.• Maintains safe and clean reception area by complying with procedures, rules, and regulations.• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.• Contributes to team effort by accomplishing related results as needed.Skills and Qualifications:Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management

French Pavilion, EPCOT Center• Bakery host: managed the register and shared fund while also being in charge of stocking procedures• Food runner/Busser: worked closely with waiters to ensure every guest had an enjoyable and unique dining experience• Waiter: provided first class service to dining guests with attention to detail and anticipation of guest needs