Guillaume Baye Email & Phone Number

Lille, Fr

France / Belgium / Netherlands / Luxembourg

France / Usa / Poland / Turkey

- North American Transport Management System improvement (US / CA / MX)- Global Customer Experience blueprint definition (TR / PL / US)

Antwerp / Rotterdam

Developing Colis Privé Home Delivery inBelgium & Luxembourg (2021)The Netherlands (2022)Operations, network design, legal, IT, recruitment & training, purchasing, infrastructures, F&A, process, cost & customer satisfaction management…

France

In charge of 21 depots nationwide 5 district managers 20 station managers350 team membersUp to 400 000 parcels delivered per day400 subcontracted transport companies 3800 drivers

Northern & Eastern France

In charge of 5 depots over northern and eastern France(Normandy - Northern & Eastern France - Burgundy)up to 50 000 parcels delivered per day70 operatives5 managers135 subcontracted companiesup to 700 driversPeople developmentCustomer satisfactionQuality managementCost managementBusiness development

Lille & Calais

o Full accountability for a team of 80 FTE operatives (1 assistant, 4 managers, 6 team leaders, 8 customer representatives, 60+ sorters) and 120 drivers- recruitment- training- performance management- disciplinary and grievance- Health & Safety investigations- recognition & rewardo Building a high performance and continuous improvement culture by- setting targets- measuring performance- providing regular feedback- recognising achievements- coaching individualso Day to day management of 30 subcontracted transport companies / 120 contracted drivers - develop sourcing strategies- place regular bids- negotiate tariffs on a daily basis- manage contract and quality deliveryo Full site P&L responsibility for c€30m / yearo Run the daily international hub activities between France and Belgium, the Netherlands, the UK and Ireland.o Ensure all activities are conducted in line with budgetary requirements and customer service commitment.- 15 000 parcels delivered per day- 25 000 parcels picked up per day- 60 inbound and outbound road linehaulso Increase and maintain productivity and profitability o Manage all operational site activities to achieve customer KPI's and SLA'so Run the site in respect of health and safety of employees as well as stock and assets integrityo Ensure operations meet all legal requirements and adhere to GLS policies with regard to statutory obligations and Health & Safety requirementso Develop constructive working relationship with site Union representatives.o Work collaboratively with all internal & external functions to enhance operational performanceo Comply with current transport legislationo Build and maintain strong relationships with relevant external stakeholders (key customers, key suppliers, police and customs, city and county representatives…)

Montpellier, France

o Full accountability for a team of 45 site operativeso Day to day management of 5 subcontracted transport companies / 70 contracted drivers spend of c3.6€m / yearo Full site P&L responsibility for c€6.5m / yearo Run the international hub activities to and from Spain and Portugal

Northern & Eastern France

Regional Operation Deputy Manager for the north-east area of France (Nord Pas de Calais - Picardie - Normandie - Champagne Ardennes - Alsace - Bourgogne)o Financial planning and control for 12 sites and depots (c67M€/year – 400 people)o Project management- new sites building or relocation- local implementation of Head Quarters operational strategyo conduct buy or lease analysiso ensure Return On Invests targets are met

Bruxelles, Belgium

Financial analyst for the EMEA zoneo fully accountable for the yearly update of the cost modelling system for Europe, Africa and the Middle East- coordination between Atlanta HQ and all business units in the EMEA zone to meet the project tight deadlines- IT system maintenance- regular training of F&A managers and system users.

Dublin, Ireland

Customer Service Center operator and team leader.- inbound calls- accounting

Bsc In Business Studies, Business Administration, Management And Operations

Green Belt

Msg, Accounting And Finance

Deug Sciences Et Techniques Des Activités Sportives, Athletic Training/Trainer

Brevet D'Educateur Sportif Des Activités De La Natation, Athletic Training/Trainer

College/University Preparatory And Advanced High School/Secondary Diploma Program

Langue Néerlandaise