Sophie Guillemaud Email & Phone Number

Monaco, Monaco

- Compilation of various data-related needs and issues encountered- Establishment of data quality standards for the organization- Compliance to data quality standards across the resort- Suggestion of new processes to handle customer data- Collaboration with Business Intelligence teams and service providers to report on data quality performance- Creation.

Paris, Île-de-France, France

• Business Owner/Sponsor on Personal/Customer Account product line (agile methodology) - Responsible for business outcomes and ROI, define the Objective & Key Results to follow up - Determine the priorities of up-coming.
• Business lead on Group Single Customer View program - Unique multi brand customer database - Collect and coordinate business requirements from all Group stakeholders (multibrand, BtoB & BtoC) - Design & consolidate the.
• Data Protection business coordinator (GDPR) - Maintain, develop and support the business’s data protection compliance and understanding across the organisation. - Provide prompt advice and work closely with internal.
• Customer insights & customer knowledge - Define the Group Customers KPIs, implement, monitor & analyse - Implement and monitor customer cluster and deploy of best practices for the agents at the counters - Ad'Hoc.
• Master Data Management & Salesforce Project Management - Monitoring and tracking of customers deduplication rules - Real time data flow implementation - Implementation of Customer Life Cycle - Pilot deployment of.

Neuilly Sur Seine

For 9 months, employed for BNPPARIBAS Retail Banking France -Multi-channel campaign management -Involvment in marketing operations -Communication with different departments -Developing SQL targeting queries -Setting up and putting into production of marketing operations

Neuilly Sur Seine

For 11 months, employed for Clarins (cosmetics), Manager of corrective and / or evolutionary TMA on Adobe Campaign and the CRM database - CRM Campaigns execution follow up with NEOLANE. - Projects evolutions and user support. - Respect of tasks and deadlines, - Management of internal resources, - Budget monitoring, - Functional design, - Business advice.

Neuilly-sur-Seine, Île-de-France, France

For more than 2 years, employed for Sephora as CRM campaign manager -Data analysis of EMEA promotional campaigns, balance sheet presentation to the countries CRM manager & marketing directors. -Extraction of customers files under Neolane -Automation of the CRM campaigns reports (KPIs indicators design) -Using SPSS PAWS and Excel

Neuilly-sur-Seine, Île-de-France, France

For more than 1 year, employed for Korben, Beaumanoir Group (Retail) as CRM campaigns manager -Implement, run and manage, multi-channel campaigns with batch, optimized or real- time environment, using Neolane.-Analysis of the campaigns efficiency for each brand, and proposals of CRM strategy.

Région De Boulogne-Billancourt, France

Data analysis in SPSS and Askia of surveys for the pharmaceutical industry and convenience goodsTherapeutic Area Experience:- HIV- Oncology- Biologics- Glaucoma- Diabetes- Medical Devices & OTC

Région De Lyon, France

Responsible for studies in actuary. Monthly reinsurance reporting and products tarification for healthcare and contingency sector.Using Excel, Access, VBA, Prévoyance Office, business software package.Audit and pricing to be in line with current legislation.

Saint-Etienne

Analysis of the data variability, in the 112 periodic health examination centres. Statistics and computing science to solve the data variability problems using SPSSExtract data from Access and build automated charts using VBAThe control charts used are EWMA, S and the mean chart. SPSS is used for control chart test and normalization tests.

Monaco, Monaco

Update, restructure and redesign data tabs using Sunopsis V3, Toad and Business Object.

Master In Quantitative Methods For The Expertise And Economic Decisions

Technical College

High School Degree