Vania Guillen Email & Phone Number

• Processed Flat Cancel and Unwind requests which required extensive knowledge of Funding systems and processes• Handled Substitution of Collateral Requests, Reserve Changes and Electronic Funds Transferred Discrepancies while answering inbound dealer questions• Found solutions to daily booking errors while proving feedback to the Funding Auditors and Representatives to minimize and eliminate these types of errors• Assisted with the procurement of missing Original Lienholder Contracts from dealerships who participate in our Electronic Funding packet submission program also known as eDocs• Assisted colleagues with Bonus Discrepancies and Check Request submissions for dealerships to receive their corresponding funds due from VW Credit, Inc. based on the available programs at the time of contract signing• Completed a project for the Senior Manager Originations Operations to identify a dozen accounts with large dealer reserve chargebacks to provide dealerships with preventive solutions to the amount of money they were losing• Compiled an extensive list of dealerships contact information within each district which was sorted by the corresponding Business Development Manager to provide a quick point of contact for the Funding department

Hillsboro, Or

• Serveded as contact person for dealerships in Oregon, Washington and Idaho• Updated dealers about state regulation changes pertaining to Oregon Privilege Tax, Tax Credits and state maximum rates• Communicated to dealers changes within the organization to maintain dealership expected standards known as Fund it Right the First Time• Assisted with incoming calls regarding funding delays and validations discrepancies including but not limited to name, address, APR, rent charge factor, residual value, mileage buy down, and disposition fees• Assisted with Fax and Audit Review for new hires providing guidance on where information can be found on MyCompass• Provided Dealer Solution Specialist with regression examples so that they may complete their quarterly Fiserv testing

Hillsboro, Or

• Audited deals from all states• Maintained a level of productivity that met our company’s Service Level Agreement• Maintained a level of quality that exceeded expectations• Verified physical copies of contracts also known as Wet Signatures• Participated in multiple Pilot groups testing new processes

Tigard, Or

• Translated Proposed Budget along with Financial Statements.• Translated Student Handbook and other school related documents.• Updated a Manual containing steps for Bookkeepers and the use of Purchase Cards.• Read through Board Policies and created a collection of those who follow along the Purchase Card Manual.• Created two Tables serving as a guide for those wanting to use a Purchase Card and starting a business. • Created a Matrix with Regulations for three types of businesses: Food, Merchandise, and Service.

• Assist in the planning of Anchors Away, the end of the year party.• Plan the theme of the event and researching which outside vendors might be needed.• Work during the event with decorations and participating as a host during the event.

University Of Portland

Collaborate in the planning and hosting of campus events.

• Collaborate with preparation of events leading up to the Rock the Bluff Concert. • Includes participating in the events as one of the hosts and in some cases contacting third-party contractors for special activities found at the events.• Assist during the concert with set-up, take-down, security, verifying that everything is running smoothly, and assuring that the artists are accommodated.

Lloyd Center

• Prepare tax return services for individuals and families with low income.• Serve as translator for clients who need the extra help.

Tigard, Or

• Assist with a capital assets project, which includes researching specific information about individual assets owned by the district.• Collaborate with other employees on day-to-day task to complete project while gaining knowledge of the business operations.

Tigard, Or

• Communicated with co-workers on day-to-day basis and worked through stressful situations to solve the problem at hand.• Provided service to customers and resolved customer disputes.• Assisted with the preparation of food items such as hand made tortillas and naturally flavored beverages.

Mira Loma, Ca

Cataloged inventory for a small automobile business, which included categorization inventory based on model.

Tualatin, Or