Guillermo Perez Email & Phone Number

New Braunfels, Tx, Us

San Antonio, Texas, United States

Build and sustain a team that possesses all of the technical competencies to develop and maintain technology infrastructure to support the networking, server, telecom, storage, and application/connectivity needs of Credit Human’s business units.

United States

Provide critical technological support for all business functions for a start-up organization of >20 employees in the software, services and technology resale arena.

-Drove top-tier results throughout divesture with LA Times, driving best-in-class technology support, operations, telecommunications, and help desk covering ~2K staff and a multi million dollar annual budget.-Organized up to 128 technology resources, ensuring the best possible results across recruiting, developing, mentoring, and training, all while building out custom functional guidelines, policies, and procedures that maintained effective workflow.-Improved use of a related IT budget for integrating backup systems and proper security.-Partnered with other departments to ensure alignment of the IT functions and training for all employees.-Assessed and optimized processes and systems via automation to achieve cost/time savings of up to 25%, overcoming complex problems through ingenuity and dedication.-Championed investing in innovation like chatbots and AI to increase productivity by up to 20%.-Forged productive, professional vendor relationships (Microsoft, Google, Dell, Cisco, Avaya, HP, Aruba, Apple, Amazon (AWS), etc.) to negotiate additional savings despite emerging challenges.-Ensured technology strategic plan achieved overall direction of the company during market volatility.

All United States Locations

-Created custom business continuity and disaster recovery plans for operational locations affected by natural disasters, and worked with senior leadership to scale the processes out to 12 other subsidiaries.-Drove smooth relocation of 1.2K employees 15 days ahead of schedule while adhering to company policies.-Relocated other subsidiaries of 500 employees and became a relocation subject matter expert.-Handled efficient acquisition of the New York Daily News, merging disparate systems and company procedures.-Noted for integral contributions to divesting Cars.com upon acquisition (valued >$880M), performing intensive research and recommending reworked practices for M&A efforts.

Greater San Diego Area

-Achieved complete confidentiality across litigation searches of digital media, terminations and hiring, announcements, and other vital communications, maintaining a robust security platform.-Provided well-received training and support on laws for managing data and security. -Revamped the handling of a custom Disaster Recovery Plan and IT operations.-Championed use of new approaches for a cogeneration system that provided natural gas power and could be used as an emergency planning center, protecting the organization and addressing financial loss risk. -Addressed long-standing IT problems with new technology (VMWare and Citrix), elevating early virtualization adoption to 85% of the infrastructure.

-Drove buildout of a new advertising system bringing billing and implementation ($3.2M budget), including managing a proof of concept, and became an internal advisor for other related programs.-Organized a $15M implementation of the production servers delivered and installed with no major schedule or budget variance.-Produced high-level insights that enabled annual cost reduction of 50% to the existing IT annual budget.Internship Program: started an internship program with the local colleges and technical trade schools and put 15 interns through that program over the span of 5 yearsVeteran Outreach: help with job placements and was able to hire a couple of great employees from that group

-Responsible for store operations as the manager on duty and all the technical services for our retail and corporate customers. -Handled the hiring, mentoring and training around 18 technicians. -Managed my first large project when CompUSA purchased Computer City and we had to merge two stores together. I was a project manager as well as the service manager for one of those store merger projects. -My last position held was only for about 3 months before leaving I was acting as the Regional Services Director because of my successes as a Tech Manager and having a great team and a P&L with the best profit margin in our South West Region.

Greater San Diego Area

-Worked as a Corporal in the Recruit Liaison Section for the Western Recruiting Region and reported to the base general preparing reports and mining data to present statistics and attrition. -Wrote some scripts and queries while working in Lotus SmartSuite to create databases and spreadsheets to accomplish the proper reporting.