Guillermo Flores Email and Phone Number
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Accomplished in all facets of strategy, global accounts management, business development, and operations - managing multi-million-dollar budgets to meet current and future financial needs. Customer Journey Advocate | Strategic Accounts Management | Supply ChainEmail: guillermo.flores.5791@gmail.comAn elite communicator with bilingual skills in English as well as Spanish alongside remarkable strength, translating leadership's vision into executable plans.In-depth knowledge of supply chain and distribution services across competitive markets & proven success in working with Software as a Service (SaaS) to facilitate global companies facilitating to explore and capture new potential markets. Strong business acumen and keenness at identifying and isolating business challenges, as well as devising solutions. An international leader with a proven track record of success in a global environment with Fortune 1000 organizations and highly effective in communicating the Voice of the Customer.CORE COMPETENCIES• Global – Strategic Accounts Management• Business Development• Supply Chain Management & Logistics• ERP / WMS / TMS - SAP• Client Relations and Satisfaction• Consultative Selling Process• Budgeting & Forecasting• Virtual and Direct Team Building and Leadership• Change Management• Salesforce / Hubspot / Insideview• OEM & EMS Business RelationshipsSIGNATURE ACHIEVEMENTS:• Commended for negotiating commercial and managed services agreements with 20+ OEM across 13 different countries with a keen focus on providing end-to-end supply chain and distribution services with assigned quotas.• Accountable to manage a multi-million annual budget and responsible for all strategic planning, account management, and the overall success of the organization's relationship with the accounts, succeeding in the strategic and tactical leadership.• Created, nurtured, and oversaw 13 cross-functional commercial and operations managers teams to provide superior customer service vs. highly demanding KPIs, leading them to increase business value by selling incremental services based on current and new capabilities.• Transformed three different and independent services partners into one sole and exclusive supply chain services provider with a 300+ employee's operation serving Global 1000 customers with the highest service standards.Connect with me today to find out how I'll make your mission my mission, to help bring your business objectives into focus!
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Client Service Manager - North AmericaLivingston International Jun 2021 - PresentToronto, On, Ca• Champion an unwavering commitment to customer success by delivering unparalleled service to Tier-1 clients across Mexico, the US, and Canada, consistently surpassing expectations and cultivating long-term relationships.• With a fully customer-centric approach, capture and amplify the Voice of the Customer to key stakeholders, ensuring each interaction contributes to an exceptional client journey and drives tangible success metrics.• Expertly orchestrate seamless onboarding processes and client setups for new accounts, leveraging a holistic understanding of client needs to align all departments and functions toward achieving customer-centric objectives.• Provide expert negotiation and conflict resolution support, leveraging insights from customer interactions to drive upselling and cross-selling initiatives that not only maximize revenue but also deepen customer engagement and loyalty• Spearhead continuous process improvement initiatives to enhance operational efficiency, administrative effectiveness, and financial sustainability, all with a laser focus on optimizing the customer experience. • Direct Quarterly Business Reviews and actively contributed to RFP, RFQ, and RFI processes, utilizing a customer-centric lens to solidify existing client relationships and attract new business opportunities.• Orchestrate seamless interdepartmental collaboration to swiftly address client needs, resolve disputes, and uphold service delivery standards and KPIs, ensuring consistent alignment with customer success objectives.
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Global Accounts ExecutiveShipwell Jan 2020 - Apr 2020Austin, Texas, UsResponsible for developing and implementing strategies for the acquisition of new business, creating business verticals, and delivering top-line growth for the organization, focusing on new business from Global 2000 clients. Role responsibilities:• Drive top-line revenue• Work collaboratively with account management, legal, marketing, onboarding, integrations, product, and sales enablement teams to ensure customer success• Bring the voice of the customer back to the product team to help reshape and enhance the offer• Engage with D & C-level executives with mid-market and Global 2000 companies across the US• Manufacture solutions utilizing the product lines to solve complex customer challenges• Participate in the articulation of the ROI and value chain to a diverse set of customer stakeholders• Represent Shipwell at trade shows, conferences, and industry events• Devise strategic account mapping plans to ensure customer stickiness -
Independent Business Development ConsultantMerturn Corp Jun 2017 - Jan 2020Conduct first contact with potential customers to identify current and future market needs and proactively anticipate challenges in the buying-selling journey.Perform benchmarking analysis of strategic alternatives being an expert on how to successfully advance to the finishing line. Spearhead project development and provide practical strategies and market insights, and create presentations to reach top leadership and digitization committeesProvide consultancy to global organizations that exhibit business interest in investing and participating in the Latin American and Spanish markets, especially in the SaaS industry, technology solutions, and electronic devices:• IoT - Connected car ecosystem platform• ERP Solutions - Points of sale solutions• Crowdsourcing Platforms - Network Quality of Experience monitoring• Final Consumer Services - Full mobile cloud backup and restore• Mobile Devices - Leading European brand penetrating LATAM markets
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Business Development & Operations DirectorCelistics Mar 2011 - Mar 2017Aventura, Fl, UsArchitect, negotiate, and deploy multiple supply chain managed services contracts and commercial agreements leading the incorporation of numerous stakeholders.. Develop and maintain robust business relationships with all the device manufacturers that supplied Telefonica Group by crafting standard operating procedures and leading 13 remote commercial and operations teams to execute the contracts with customers and partners and ensure potential business growth by increasing sales.• Developed and facilitated the migration between two business models, resulting in a yearly revenue increase of $10.5MM.• Eliminated inventory shortages and overstock by providing correct forecasting, planning, and in-country value-added services and enhanced distribution models, boosting supply chains’ strength and capabilities with local inventory strategies. • Recognized for spearheading the company’s participation for several years in the Mobile World Congress in Barcelona; planning and conducting the annual business review with customers and partners.• Oversaw entire business development activities by conducting commercial and financial reviews with customers and partners, developing strong relationships with Mobile Network Operators and mobile OEMs, coordinating local teams' strategies, and managing the overall service and sales cycle.• Developed a new line of business incorporating the domestic distribution of massive consumption electronic products, getting to penetrate 65% of major retailers spanning ten countries within 12 months. -
Country ManagerCelistics Apr 2009 - Mar 2011Aventura, Fl, UsHeld accountable for leading an entire logistics operation, creating one sole partner by fully integrating three different services companies, and leading the new organization for continuous operations and business success.Orchestrate organizational operations managing a 300 employees team to improve profitability and increase customer experience. Oversaw local P&L while accomplishing financial subsidiary independence from HQs within five months, along with a positive EBITDA within the first year of operations.Planned and implemented strategic actions to create new business opportunities with existing and new customers, based on installed capabilities and developing new to increase a broader services portfolio.• Optimized quarterly revenue stream by almost $1M by initiating strategic plans for identifying new business opportunities based on installed capabilities with current and new customers. • Maintained over 96% of total satisfaction for customers reducing penalties for low-performance KPIs. • Enhanced new revenue stream by delivering in-house Value Added Services to OEM and Operators.
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Regional Operations Manager For Mexico And Central AmericaCelistics Mar 2009 - Jan 2010Aventura, Fl, UsResponsible for supervising the operations performance regarding weekly planning, overseas pick-up, international transportation, and local delivery of mobile industry devices from manufacturing origins to the operator’s local facilities.Directly supervised three local teams of account managers and delivery coordinators, responsible for ensuring service level, with a total of eight direct reports covering five countries within the region, reporting to the CCO at US HQs.• Coordinated the correct invoicing and collection of a US$10MM commercial annual budget.• Managed Local Operator and OEM executives’ relationship, reporting performance KPI’s on a weekly, monthly, and quarterly basis. Reached and maintained 97% of KPI’s performance• Added these responsibilities to OEM Relationships Management - formerly performed.
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Oem Relationships ManagerCelistics Apr 2008 - Jan 2010Aventura, Fl, UsResponsible for negotiating commercial and operating conditions of international logistics service agreements with five major OEM and ensured correct execution with their corresponding local affiliates in 12 countries.• Implemented the collaborative planning, forecast, and replenishment methodology that ruled operations with Mobile Operators and OEMs.• Oversaw entire operation implementation and led the simultaneous launch in 12 countries.• Reached the negotiated KPI within the first trimester of operations, granting the proper replenishment of all sorts of Telco mobile devices, achieving the objective of drastically reduce inventory and its corresponding risks.• Managed three direct reports at HQ and eight indirect local reports in Latin America, reporting performance to the CCO at US HQ.
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Government Relationship ManagerTruper Apr 2004 - Mar 2008MxManage the organization’s relationships with federal authorities involved in the industrial and foreign trade regulation: Economy, Customs, Internal Revenue, and Environmental Protection, as well as represent the company before national industrial chambers and organizations.• Obtained initiative approvals to achieve substantial cost reduction at importing materials, parts, and finished goods.• Positioned the organization as a 100% reliable major importer/exporter by fulfilling all the parameters and controls required by local and international authorities.• Assured 2000+ products catalog to comply with all applicable commercial information regulations. -
Secretary Of The Board Of DirectorsTools Manufacturers National Association (Anfher) Jan 2006 - Feb 2008Ad-honorem position.• Represent and promote the Association’s interests before government agencies and industrial institutions, and other private organizations.• Ensure all the organization's rules and bylaws are adhered to by the board during meetings and the implementation of the board decisions.• Prepare all sorts of documents and petitions to be presented before authorities to pursue benefits in favor of the associates both in the individual and collective.• Keep and facilitate the organization’s records and documentation.
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International Business Relationships ProfessorUniversidad Intercontinental Jan 2001 - Dec 2004Tlalpan , Ciudad De México, MxHeld the lectures on:- International Business Management- International Trade- Tariff and Non-tariff Regulations- Customs Legislation- International LogisticsCoached thesis development and research for undergraduate students. -
Head Of Trade Regulations DepartmentSecretariat Of Economy Sep 2001 - Apr 2004Ciudad De México, Ciudad De México, MxHands-on collaboration in the development of the National Foreign Trade and Industrial Promotion Policy to protect and develop the domestic industry and to promote export activities within the frame of multiple Free Trade Agreements and +40 Economic Agreements worldwide.• Receive and oversee until the final resolution of all applications and requests regarding Tariff and Non-Tariff regulations analysis and modifications.• Participate in coordinated forums with commercial/trade associations, industrial chambers, and other government offices to promote and protect the National Industry and enhance domestic-based companies’ export activities.• Responsible for implementing and certificating the Foreign Trade Direction of the Secretariat in ISO:9001-2000 standard. -
International Trade And Business Consultant And CoachAjr Comercio Exterior Jan 1999 - Aug 2001D.F., D.F., Mx• Provided consultancy and training on international trade, free-trade agreements, and international commerce and business management.• Prepared and updated international trade guidelines for organizations to comply with all domestic and international requirements involving fiscal, customs, and operations matters.• Implemented best practices of global trade procedures and executed preventive audit controls, and analyze best sourcing origins for materials and components to take advantage of international trade policies and agreements.
Guillermo Flores Skills
Guillermo Flores Education Details
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Universidad Mondragon-UcoBa In Internatonal Trade -
Universidad Nacional Autónoma De MéxicoFinance
Frequently Asked Questions about Guillermo Flores
What company does Guillermo Flores work for?
Guillermo Flores works for Livingston International
What is Guillermo Flores's role at the current company?
Guillermo Flores's current role is Account Management & Client Success Professional.
What is Guillermo Flores's email address?
Guillermo Flores's email address is gf****@****ntl.com
What schools did Guillermo Flores attend?
Guillermo Flores attended Universidad Mondragon-Uco, Universidad Nacional Autónoma De México.
What skills is Guillermo Flores known for?
Guillermo Flores has skills like Freight Forwarding, Supply Chain, Logistics, International Logistics, Logistics Management, New Business Development, Negotiation, Product Development, Strategic Planning, Program Management, Management, B2b.
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