Guillermo Hernandez Arce Email and Phone Number
Seasoned professional with over 18 years of leadership in commercial and post-sales roles within the medical technology sector. Proven expertise in crafting and executing dynamic commercial strategies, pioneering entry into new markets and adeptly navigating B2B and B2C negotiations. Skilled in assembling and managing specialized teams in biomedical engineering, dedicated to fostering robust brand equity through unparalleled service delivery
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Service And Sales ManagerIntermedica SolutionsPeru -
Service & Sales ManagerIntermedica Solutions Nov 2009 - PresentLima, Perú• Led of commercial strategies for the development of new markets in alignment with corporate directives.• Managed client portfolio through negotiation of economic conditions, contracts, guarantees and terms to optimize client satisfaction and retention.• Negotiated with international providers of high-tech medical equipment including DEKA, FOTONA, VIORA, VENUS, ALLERGAN, ZIMMER, ASA LASER, ASCLEPION, ERCHONIA, HYDRAFACIAL, CANFIELD, QUANTIFICARE, INMODE, INBODY, NAGGURA.• Directed a team of 8 senior engineers, overseeing preventive and corrective maintenance processes, installations, and guarantee executions for high-end medical equipment.• Prepared comprehensive budgets and conducted annual restructuring, delivering detailed monthly reports to management and the board of directors, ensuring financial transparency and strategic alignment.• Implemented SAP Business One for the after-sales service area, streamlining operations and improving service delivery.• Ensured for the area's procedures, consecutively renewed the ISO 9001 quality certification.• Conducted financial restructuring for new clients, enhancing financial stability and service capability.• Technical training in: Laser co2, erbium, neodymium, Alexandrite, hair transplant robot in Italy, USA, Panama, Japan, Brazil, and more ensuring team expertise and high service procedures.• Managed tenders and contracts with the state, securing key projects and expanding the company´s market presence -
Service ManagerMedinet Perú May 2006 - Sep 2009Lima, PerúFunctions:• Lead compliance with area policies • Compliance with the strategic objectives of the organization• Leader of the after sales service area in charge of a team of 4 electronic engineers• Monthly and annual programming of the execution of maintenance and budget control of the área• Coordination with the purchasing area and suppliers to meet requirements.• Implementation of strategies to minimize the down time of spare parts and meet optimal response times.• Training of the team of engineers in the maintenance of equipment and salesAchievements:• Successful negotiation with suppliers achieving extended warranties, training, supply of free spare parts and more.• Loyalty with clients in Lima and the province, increasing sales volume by 15%• Savings of 10% in the acquisition of annual spare parts.
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Supervisor EngineerMedinet Perú May 2002 - Apr 2006Lima, Lima, PerúFunctions:• Supervise compliance with the policies of the area and proposal of new measures directed towards the fulfillment of the strategic objectives of the organization • Repair of medical equipment using laser technologies such as radio frequency, ophthalmological, urological, dermatological, gynecological and related line ultrasound.• Field visits to clients in Lima and province• Support to the sales team for equipment testing
Guillermo Hernandez Arce Education Details
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Curso De Negociación Estratégica 2022 -
Curso De Gestión De Habilidades Directivas -
Curso De Gestión De Mantenimiento 2018 -
Diplomado En Gestión Financiera -
Centro De Altos Estudios Nacionales - CaenDiplomado En Inteligencia Estrategia Y Competitiva -
Master Of Business Administration - Mba -
Electronico
Frequently Asked Questions about Guillermo Hernandez Arce
What company does Guillermo Hernandez Arce work for?
Guillermo Hernandez Arce works for Intermedica Solutions
What is Guillermo Hernandez Arce's role at the current company?
Guillermo Hernandez Arce's current role is Service and Sales manager.
What schools did Guillermo Hernandez Arce attend?
Guillermo Hernandez Arce attended Centrum Pucp, Centrum Pucp, Centrum Pucp, Centrum Pucp, Centro De Altos Estudios Nacionales - Caen, Centrum Pucp, Universidad Católica De Santa María.
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Guillermo Hernandez arce
Colima, Col -
Guillermo Hernandez arce
Colima, Col
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