Charge of ramping up all Communications and Network connectivity, as well as leading the Software & Developers team.• Setup & Manage Active Directory Domain (Users, stations, group policy, access, permissions).• Manage Windows Server (2012 R2 & 2016.), Windows Imaging 7 and 10• Managing System Center: Configuration Manager• Deploy new servers and services & Windows Patching.• Configure & Manage Dell Sonicwall Firewall• Manage Cisco Switches VTP, OSPF, and Segment all Departments.• Manage Linux PBX & Signage Linux Server• Deploy & Manage Asterisk Elastix Distro • Deploy & Manage AsteriskNow FreePBX Distro • Manage and Maintain Predictive Dialer (ViciDial)** • Collaborated on our very own CRM with Developers & Programmers.• Collaborated on an Uber & Lyft API ride request.• Setup & Deploy our very own ticketing system on a Linux platform.

In Charge of all operations Locally and in North America. Responsible by minimizing downtime, implement GPO & Active Directory. Manage all Cisco Switches and Routers, as well implement patching and server maintenance. Also in charge of Signing long term contracts with Local and International vendors.• Setup & Manage Active Directory Domain (Users, stations, group policy, access, permissions).• Manage Windows Server (2012 R2 & 2016.), Windows Imaging 7 and 10• Managing System Center: Configuration Manager• Deploy new servers and services & Windows Patching.• Configure & Manage Dell Sonicwall Firewall.• Manage Cisco Switches VTP, OSPF, and Segment all Departments.• Manage Linux Server• Manage and Maintain Avaya Enterprise Server• Setup & Deploy our very own ticketing system on a Linux platform. • Manage Office 365 for North America & LATAM

In Charge of all operations locally. Responsible of minimizing downtime, implement GPO & Active Directory. Manage all Cisco Switches and Routers, as well implement patching and server maintenance.

Sr IT Technician & Acting Analyst for more than 1000+ users.Responsible of keeping day to day operations of all LOB's by minimizing any downtime. responsible of creating user's in Lotus notes, implementing GPO's & Active Directory. Manage Cisco Switches as well Implement Server patching for various Servers. .

IT Technician.

Acting Analyst for more then 2000+ users.Responsible of keeping day to day operations of all LOB's by minimizing any downtime. responsible of creating user's in Lotus notes, implementing GPO's & Active Directory. Manage Cisco Switches as well Implement Server patching for various Servers. .

I was the Senior Technician on site. Help all customers with any issues arising in their personal laptop or workstation.

I was in charge of custom building all workstation to future clients and provide tech support to existing clients. We ran our own email servers as well and provided the same services to our clients as well.