As the Inside Sales Manager for EC Hispanic Media, my primary objective is to achieve assigned revenue targets and services via our telemarketers and inside sales representatives. We achieve these business targets through consistent excellent organizational and telephone sales communications skills. I’m tasked to develop phone-based revenue generation through the creation of sales leads, initiation of prospect calls and establishment of ongoing rapport with the existing client base. Our team aims to accomplish these goals with integrity, vision, and passion.EC Hispanic Media is a Los Angeles based company with headquarters in Norwalk, California. Through its flagship print product, El Clasificado, EC Hispanic media reaches 1.5 million Hispanics on a weekly basis. Its footprint extends from the Central Valley of California to San Diego with a distribution of 510,000. In the last year, the distribution has grown at a neck breaking pace, and has recently expanded into the Fresno and the Bakersfield markets.EC Hispanic media also owns elclasificado.com which currently generates over 12.5 million page views in January 2013. EC Hispanic Media’s events division produces “Quinceañera Expo” which attracts 10,000 attendees annually, and the “Su Socio de Negocios” small business workshop series.EC Hispanic Media also reaches the bilingual Hispanic via its online property alborde.com and its “Día de los Muertos” event in November. Most recently, EC Hispanic Media launched the monthly publication El Punto in the Los Angeles market to fill the void in local news and information left behind by other shrinking publications.SpecialtiesHispanic marketing, advertising, events, web, print, custom publications, lead generation

As the Director of Servicing, I’m responsible for all activities related to conceptualizing, developing, implementing and delivering results. My team plans, organizes, directs, controls and provides the leadership to support the Company’s short and long term collections and corporate account servicing objectives. Specific responsibilities include development of all staff and training content programs to including face to face, online and learning management systems. Along with a group of training specialist, I oversee the day-to-day activities of the training schedule and staff. As the key Training official of the Company, I'm tasked with providing support in the area of in house, field and online training content development. Additionally I'm responsible for :• Developing the annual training plan and resources necessary to achieve goals.• Ensure all training communications and materials are coordinated to support review processes and are an effective expenditure of resources• Coordinate with Executives in the preparation of presentations, lectures, publications and online training content.• Ensure the completeness and maintenance of all electronic training department records for all trainees meeting company and policies and guidelines• Direct and oversee the reporting of all training activities regarding in house training and certification status of all employees.

. TRAINING AND SITE MANAGER- HEAD OF LAS VEGAS OFFICE Assigned to manage and train the national team and evaluate and improve systems and processes of the bilingual/bicultural outsourced “nearshore units• Train Spanish-speaking employees to efficiently match the call center primary goal of world class experience.• Reduce conflicts and misunderstandings between the Spanish-speaking and non-Spanish-speaking management team• Held one-on one assessment and provided personalized coaching for the bilingual team• Effectively assisted in integrating the nearshore Spanish-speaking employees andprovided interpreting for key meetings• Held one-on one assessment and provided personalized coaching for the bilingual team

In my role as the VP, Loan Servicing and Collections I was tasked with directing 16 direct reports and 300 plus FTE's in several functional business units in Collections and Loan Servicing. The position made me responsible for efficiently overseeing all aspects of loan servicing operations to include, but not limited to, loan administration and servicing, collections, loss mitigation, bankruptcy, foreclosures, recovery, and vendor management, in accordance with policies and procedures.My role was that of direct management experience in the day-to-day operations and of all aspects of subprime consumer servicing, early and late-stage collections plus recovery. In my 10 years with the company a became a proven leader and analytical thinker and successfully demonstrated the ability to drive innovation and improvement in customer experience while mitigating losses and improving collections is essential.

Manage collection teams. I trained collectors on all aspects of the cycle. I prepared management reports and reviewed and approved accounts for legal action. Enforcing collector attendance and punctuality.Managed by example, collecting delinquent accounts throughout the stages of a past due account. account.