Guillermo A. Fisher Email & Phone Number

Helping mission-driven organizations leverage technology to maximize their social impact.

Palmyra, Virginia, Us

San Francisco, California, Us

San Francisco, California, Us

• Define engineering vision, AI/ML strategy, and data governance strategy.• Manage a SOC 2 compliant security program.• Lead access management and corporate IT for a fully-remote team.• Streamline IT processes to improve ticket response times.• Direct deployment of an AWS-based AI/ML infrastructure.• Serve as data protection officer and point of escalation for all technical and security issues.

San Francisco, California, Us

• Drove cultural changes to improve cross-functional and inter-departmental communication.• Improved engineering velocity by 45% YoY.• Reduced bugs by 67% YoY and improved software defect resolution times by 75% YoY.• Replatformed an EC2-based, single account AWS infrastructure to Kubernetes based, multi-account AWS infrastructure.

San Francisco, California, Us

• Defined CCPA data request policies and processes.• Served on the inaugural DEIB committee and launched the Employee Resource Group (ERG) program.• Introduced company-wide data security controls.• Staffed and managed the horizontal Platform team responsible for AWS infrastructure, access management, engineering productivity, and test automation.

San Francisco, California, Us

• Improved 24/7 on-call incident management process and reduced false alarms by 50%.• Introduced a metrics-driven approach to reporting on engineering productivity and provide transparency into the engineering organization. • Defined automated testing processes and standards.• Prioritized software defect resolution and delivery predictability.

San Francisco, California, Us

• Doubled the size of the Infrastructure org.• Drove department-wide initiatives to optimize operational excellence and employ site reliability engineering (SRE) practices.• Led an initiative to evolve the application architecture from a monolith to miniservices and microservices.• Introduced Cloud FinOps practices to provide GCP and AWS cost transparency to engineering leaders.• Facilitated architecture discussions with engineering leaders and defined a decision making framework to drive technical change throughout the organization.

San Francisco, California, Us

• Staffed and managed a horizontal organization of 3 teams to support the infrastructure of a high-volume SaaS application and a team of 100+ engineers.• Introduced and staffed a Developer Experience team charged with optimizing developer productivity. Deployed engineer-specific VMs for cloud-based development.• Introduced and staffed a Platform Services team charged with developing and maintaining core services including: Email, Messaging, Authentication, etc.• Led a Production Infrastructure team through a Terraform and Terraform Cloud migration.• Managed a highly available hybrid-cloud (GCP + AWS) infrastructure.• Managed vendor relationships with Google, AWS, Twilio, Datadog, etc.• Defined organizational performance metrics and KPIs to help executives understand engineering performance.• Defined security processes and policies in collaboration with IT & Security.• Introduced and managed a matrix security team.

San Francisco, California, Us

• Doubled the size of the engineering team that supported career services offices at educational institutions.• Optimized delivery and team predictability through the enforcement of Agile (Scrum) best practices.• Restructured the team to improve efficiency, promote innovation, and clarify ownership over supported product areas.• Introduced the Tech Lead program to provide leadership opportunities to high-performing individual contributors.• Introduced RACI matrices to bring transparency to the areas of responsibility within the engineering and product teams.• Collaborated cross-functionally to deliver a product roadmap that met business needs.• Drove organization-wide inclusive hiring processes to add representation to the engineering team.

London, Gb

• Managed, scaled, and upskilled a geographically distributed team of data engineers, data architects, and data scientists placed to implement big data solutions for Fortune 500 companies.• Provided technical oversight for the design & implementation of AWS big data platforms for Fortune 500 companies.• Developed and implemented a tool to match consultants to projects according to client requirements, cloud expertise, and location to improve efficiency in staffing engagements.• Designed and implemented ETL and data lake solutions using: Glue, Redshift, Athena, S3, Lambda, etc.• Served as a point of escalation on client engagements.

London, Gb

• Supported a team of software engineering consultants responsible for application modernization in the cloud.• Championed cloud-native engineering best practices across the professional services organization.• Served as a technical lead on client engagements.

Virginia Beach, Virginia, Us

• Lead and restructured the engineering team to support a SaaS issue tracking solution.• Drove a quality-first mindset into all aspects of software development.• Exceeded customer expectations and met all delivery KPIs.• Introduced Agile Software Development Methodologies and Continuous Delivery best practices to all software development.

Virginia Beach, Virginia, Us

• Managed a $1.5M technology program.• Drove the continued feature development of features for a PaaS web services platform that supports the management of websites, content, leads, and inventory for the commercial equipment industry.• Defined the product vision and roadmap; defined product strategy and KPIs with senior executives.• Directed the design and deployment of a cloud-based ETL pipeline using: MongoDB, Elasticache (Memcached), S3, RDS (MySQL), EC2.• Collaborated cross-functionally with Sales, Customer Service, and Marketing to coordinate delivery, training, and support of new product features.• Deployed and supported analytics dashboards to provide product insights and drive feature development decisions.• Led the migration of 800+ customers onto the newly developed platform.• Served as an escalation point for customers and provide technical sales support for key customers.• Managed 3 cross-functional engineering teams: developed career development planning frameworks to track personal and professional growth, created hiring policies and processes, etc.

Virginia Beach, Virginia, Us

• Managed a $1M technology program.• Staffed and scaled an engineering team to develop an AWS-native PaaS application ahead of schedule and 40% under budget.• Deployed and supported a highly-available AWS architecture using: EC2, Elastic Beanstalk, MongoDB, RDS (MySQL), Elasticache (Memcached), EFS, etc.• Rolled out DevOps best practices and CI/CD tooling to support the automated testing and deployment of NodeJS and PHP (Laravel) applications• Managed a horizontal architecture team responsible for deploying and supporting critical high-traffic web services.• Fostered a team culture of automation, continuous improvement, measurement, and transparency.• Provided technical and product strategy with senior leadership to scale a burgeoning new business.

Norfolk, Va, Us

• Led development of an IT chargeback system responsible for $2M in IT and operations services.• Evangelized DevOps best practices across several business units throughout North America.• Deployed and managed a suite of enterprise CI/CD services including Jenkins and GitHub Enterprise to centralize costs and reduce tool redundancy.• Led the migration of 270+ developers and 500+ code repositories from a variety of self-hosted and cloud-hosted version control systems into a hybrid-cloud instance of GitHub Enterprise.• Partnered with Internal Audit to develop security policies, disaster recovery plans, and business continuity plans to protect IP across several business units.• Defined, implemented, and supported an enterprise-wide open source program and its supporting policies.• Collaborated with CIO on special initiatives.

Norfolk, Va, Us

• Ensured a balanced approach to software engineering in the delivery and maintenance of all Dominion Marine Media product lines, services, and systems.• Developed golden VM images for the deployment of high-traffic PHP and Java applications.• Standardized procedures, documentation guidelines, and the SDLC for a distributed team of engineers in multiple timezones.• Staffed and managed off-shore development teams in Spain and Costa Rica. • Designed JavaScript, Scala, and PHP training programs to strengthen skills for engineering teams in Canada and the USA.• Provided technical feedback and solution architecture.• Deployed AWS resources to support CI/CD and production services.

Norfolk, Va, Us

Candidate For Bachelor Of Science, Theoretical Mathematics

New York State Regents Diploma, Mechanical Engineering