Guillermo A. Fisher Email & Phone Number

Helping mission-driven organizations leverage technology to maximize their social impact.

Palmyra, Virginia, US

San Francisco, California, US

San Francisco, California, US

• Define engineering vision, AI/ML strategy, and data governance strategy.
• Manage a SOC 2 compliant security program.
• Lead access management and corporate IT for a fully-remote team.
• Streamline IT processes to improve ticket response times.
• Direct deployment of an AWS-based AI/ML infrastructure.
• Serve as data protection officer and point of escalation for all technical and security issues.

San Francisco, California, US

• Drove cultural changes to improve cross-functional and inter-departmental communication.
• Improved engineering velocity by 45% YoY.
• Reduced bugs by 67% YoY and improved software defect resolution times by 75% YoY.
• Replatformed an EC2-based, single account AWS infrastructure to Kubernetes based, multi-account AWS infrastructure.

San Francisco, California, US

• Defined CCPA data request policies and processes.
• Served on the inaugural DEIB committee and launched the Employee Resource Group (ERG) program.
• Introduced company-wide data security controls.
• Staffed and managed the horizontal Platform team responsible for AWS infrastructure, access management, engineering productivity, and test automation.

San Francisco, California, US

• Improved 24/7 on-call incident management process and reduced false alarms by 50%.
• Introduced a metrics-driven approach to reporting on engineering productivity and provide transparency into the engineering organization.
• Defined automated testing processes and standards.
• Prioritized software defect resolution and delivery predictability.

San Francisco, California, US

• Doubled the size of the Infrastructure org.
• Drove department-wide initiatives to optimize operational excellence and employ site reliability engineering (SRE) practices.
• Led an initiative to evolve the application architecture from a monolith to miniservices and microservices.
• Introduced Cloud FinOps practices to provide GCP and AWS cost transparency to engineering leaders.
• Facilitated architecture discussions with engineering leaders and defined a decision making framework to drive technical change throughout the organization.

San Francisco, California, US

• Staffed and managed a horizontal organization of 3 teams to support the infrastructure of a high-volume SaaS application and a team of 100+ engineers.
• Introduced and staffed a Developer Experience team charged with optimizing developer productivity. Deployed engineer-specific VMs for cloud-based development.
• Introduced and staffed a Platform Services team charged with developing and maintaining core services including: Email, Messaging, Authentication, etc.
• Led a Production Infrastructure team through a Terraform and Terraform Cloud migration.
• Managed a highly available hybrid-cloud (GCP + AWS) infrastructure.
• Managed vendor relationships with Google, AWS, Twilio, Datadog, etc.

San Francisco, California, US

• Doubled the size of the engineering team that supported career services offices at educational institutions.
• Optimized delivery and team predictability through the enforcement of Agile (Scrum) best practices.
• Restructured the team to improve efficiency, promote innovation, and clarify ownership over supported product areas.
• Introduced the Tech Lead program to provide leadership opportunities to high-performing individual contributors.
• Introduced RACI matrices to bring transparency to the areas of responsibility within the engineering and product teams.
• Collaborated cross-functionally to deliver a product roadmap that met business needs.

London, GB

• Managed, scaled, and upskilled a geographically distributed team of data engineers, data architects, and data scientists placed to implement big data solutions for Fortune 500 companies.
• Provided technical oversight for the design & implementation of AWS big data platforms for Fortune 500 companies.
• Developed and implemented a tool to match consultants to projects according to client requirements, cloud expertise, and location to improve efficiency in staffing engagements.
• Designed and implemented ETL and data lake solutions using: Glue, Redshift, Athena, S3, Lambda, etc.
• Served as a point of escalation on client engagements.

London, GB

• Supported a team of software engineering consultants responsible for application modernization in the cloud.
• Championed cloud-native engineering best practices across the professional services organization.
• Served as a technical lead on client engagements.

Virginia Beach, Virginia, US

• Lead and restructured the engineering team to support a SaaS issue tracking solution.
• Drove a quality-first mindset into all aspects of software development.
• Exceeded customer expectations and met all delivery KPIs.
• Introduced Agile Software Development Methodologies and Continuous Delivery best practices to all software development.

Virginia Beach, Virginia, US

• Managed a $1.5M technology program.
• Drove the continued feature development of features for a PaaS web services platform that supports the management of websites, content, leads, and inventory for the commercial equipment industry.
• Defined the product vision and roadmap; defined product strategy and KPIs with senior executives.
• Directed the design and deployment of a cloud-based ETL pipeline using: MongoDB, Elasticache (Memcached), S3, RDS (MySQL), EC2.
• Collaborated cross-functionally with Sales, Customer Service, and Marketing to coordinate delivery, training, and support of new product features.
• Deployed and supported analytics dashboards to provide product insights and drive feature development decisions.

Virginia Beach, Virginia, US

• Managed a $1M technology program.
• Staffed and scaled an engineering team to develop an AWS-native PaaS application ahead of schedule and 40% under budget.
• Deployed and supported a highly-available AWS architecture using: EC2, Elastic Beanstalk, MongoDB, RDS (MySQL), Elasticache (Memcached), EFS, etc.
• Rolled out DevOps best practices and CI/CD tooling to support the automated testing and deployment of NodeJS and PHP (Laravel) applications
• Managed a horizontal architecture team responsible for deploying and supporting critical high-traffic web services.
• Fostered a team culture of automation, continuous improvement, measurement, and transparency.

Norfolk, VA, US

• Led development of an IT chargeback system responsible for $2M in IT and operations services.
• Evangelized DevOps best practices across several business units throughout North America.
• Deployed and managed a suite of enterprise CI/CD services including Jenkins and GitHub Enterprise to centralize costs and reduce tool redundancy.
• Led the migration of 270+ developers and 500+ code repositories from a variety of self-hosted and cloud-hosted version control systems into a hybrid-cloud instance of GitHub Enterprise.
• Partnered with Internal Audit to develop security policies, disaster recovery plans, and business continuity plans to protect IP across several business units.
• Defined, implemented, and supported an enterprise-wide open source program and its supporting policies.

Norfolk, VA, US

• Ensured a balanced approach to software engineering in the delivery and maintenance of all Dominion Marine Media product lines, services, and systems.
• Developed golden VM images for the deployment of high-traffic PHP and Java applications.
• Standardized procedures, documentation guidelines, and the SDLC for a distributed team of engineers in multiple timezones.
• Staffed and managed off-shore development teams in Spain and Costa Rica.
• Designed JavaScript, Scala, and PHP training programs to strengthen skills for engineering teams in Canada and the USA.
• Provided technical feedback and solution architecture.

Norfolk, VA, US

Candidate For Bachelor Of Science, Theoretical Mathematics

New York State Regents Diploma, Mechanical Engineering