Guillermo Donis Email & Phone Number

Madrid

Coordination of the User Support team which include the following activities:• Coordination of Helpdesk team.• Coordination of the Website development team (evolutions and maintenance).• Coordination of mobile applications development• Reporting to users via different channels.• Coordination of the customer and user satisfaction surveys execution, including the definition, analysis and action plans of the corresponding surveys.• Management of subcontractors (KPIs & SLAs)• GDPR compliance• Bid contributions• R&D contributions• Project management

Madrid Area, Spain

Senior Technical Support WebCenter Sites after Oracle acquired FatWire SoftWare, including support of the new features added by Oracle and integration with specific Oracle Products like WebCenter Content. Support of WebCenter Sites for top accounts and high priority issue in any of the supported environment combinations (multiple OS, App. Servers, Web Servers, LDAPs and Databases).Working with Product Management, Development, Pre-sales, Consulting and end customers.Create new documentation. Ensure Oracle's best practices and ISO 9001:2008 /TicktIT are used in Support. Technical Forum and comunity management support for customers. Customer Satisfaction.FatWire ContentServer 5.5, 6.3, 7.XWebCenter Sites 11g / 11gR1

Madrid Area, Spain

Leading the Southern EMEA Support. Remote support for worldwide Top Accounts. Assisting Sales and Presales with RFIs and POCs.Bugs, Enhancement Request and roadmap followup meetings with Development Engineering and Product Management.

Hoofdoorp, Netherlands

Technical Support Engineer Supporting FatWire ContentServer ( Oracle WebCenter Sites) worldwide.Remote and onsite assistance.Installing and configuring multiple Application Servers ( Tomcat, JBoss, BEA WebLogic, Oracle Application Server, Sun One, IBM WebSphere, Resin) , Web Servers ( Apache HTTP, resin) , Databases (MS SQLServer, IBM DB2, Oracle DB ) in different OS ( Linux, Solaris, Windows, AIX).

Hoofddorp, Netherlands

Fatwire ContentServer Consultant.Travelling across EMEA customers performing Content Server Installations, customizations and troubleshooting production issues.Content Server 5.5 , 6.3 , 7.X.

Axa Seguros, Madrid

MSSQL Server and FoxPro development and maintenance for custom insurance applications.Developments in VisualBasic for custom Document Management applications (scanning invoices, printing serial numbers, archiving them,…).Design and set up a new storage system for AXA after acquiring Winterthur. Migration of existing accident reports from both companies into the new system.

Madrid Area, Spain

IT HelpDesk Engineer for end users ( HW, SW) including network maintenance, corporate software support, LDAP,...

Madrid, Toledo And Guadalajara. Spain

Part-time job selling security systems. Responsible for detached houses

Madrid Area, Spain

Part time work building and fixing computer hardware including network setups.Sales: direct sales of Computers, and domestic network installations.Responsible of opening and closing. Cash reconciliation, basic shop administration (calling suppliers, customers, negotiate better deals,...)

Madrid Area, Spain

Part time job while studying.Automated desing layouts for books and magazines. Making use of custom software including code configuration changes, based on C++.

Associate'S Degree, Desarrollo De Aplicaciones Informáticas, Ii

Activities and Societies: Design, development and Analysis of Software using C, C++, Java, FoxPro and SQL.

High School, High School