Guillermo E. Email & Phone Number

Sydney, New South Wales, Australia

Kick off the implementation project with clear information on project scope and deliverables. Partner with clients to achieve successful implementations.Ensure timely action, and successful delivery of milestones through the entire implementation cycle.Work with internal teams to facilitate implementations.Raise risks and issues to the Customer and/ or.

Sydney, New South Wales, Australia

• Key responsibilities:
• Acting as Scrum Master and Product SME.
• Leading the Team's Agile ceremonies.
• Managing, prioritising and grooming JIRA backlog.
• Conducting gap analysis workshops, product configuration sessions and leading end user interviews to inform configuration as needed.
• Coordinating with Product Owner and Mark43 stakeholders leading product research and development.

Sydney, Australia

• Onboarding, Customization, Training and Support of PMS and POS Saas Solutions
• Information and requirement gathering, understanding diverse and complex requirements.
• Implementation; including the development of functional business requirements, UAT and solution scope documents.
• Provide implementation consultancy and application advice to clients.
• Installation, training and deployment of Integrated POS Payment Solutions (Currency Select, PC-Eftpos… Show more
• Installation, training and deployment of Integrated POS Payment Solutions (Currency Select, PC-Eftpos, Tyro).

Sídney Y Alrededores, Australia

• Analysing Medallia NPS metrics and developing actions plans
• Managed a team of 35 employees during daily arrival and departure operation.
• Optimisation of staffing levels according to labour budget.
• Recruiting and Training of new employees.
• Implementation and roll-out of HotSOS 3.0 by Amadeus

Sídney Y Alrededores, Australia

• Reporting and Assisting to FOM/EAM Rooms/GM
• Coordinating daily operation of Front Desk, Concierge, Bell stand and Switch to achieve a reputation as a market leader. Managing a team of 40 employees and 4 Duty Managers
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Regular liaison with Maintenance and Housekeeping ensuring all requests are completed… Show more
• Regular liaison with Maintenance and Housekeeping ensuring all requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.

Barcelona Y Alrededores, España

• Responsibilities:
• Perform inspections and customization of the villas in accordance to Luxury Retreats standards, making sure the properties meet guest’s preferences.
• ”Meet & Greet” guests upon arrival, providing a tour/information of the villa in order to ensure guest comfort in the property and confidence in the brand.

Barcelona Y Alrededores, España

• Reporting to GM/Owner. Taking care of the hotel operations in his absence.
• Coordinating daily operation of Front Desk, Concierge, Bell stand, Switch and Reservations.
• Ensure service standards are maintained in the aforementioned areas.
• Selection, Recruiting and Training of a new team of 15 employees.
• Managed Job Performance of Reservation & Front Office Staff and allocation of daily targets.
• Creation and implementation of Hotel Operation Procedures for Hotel… Show more

Barcelona Y Alrededores, España

• Reporting and Assisting to FOM/GM
• Coordinating daily operation of Front Desk, Concierge, Bell stand and Switch.
• Managed a team of 25 employees and 3 Front Office Supervisors.
• Deliver the professional greeting of guests to the highest standards
• Monitor the team’s performance, promoting achievements and identifying weaker areas for improvement

Barcelona Y Alrededores, España

• Reporting to Executive Housekeeper.
• Responsible for smooth cleaning operations of the hotel.
• Supervise Outsourced Room Attendants and Supervisors (Over 50 staff).
• Daily allocation of rooms, deep and VIP cleaning tasks to team members.
• Routine inspection of guest bedrooms to ensure they meet standards.

Barcelona Y Alrededores, España

In charge of taking personal care of all celebrities and music bands staying at the hotel 24/7

Barcelona Y Alrededores, España

Ensuring the correct allocation of all rooms at the hotel. Managing upgrades and overbooking

Barcelona Y Alrededores, España

Welcoming guests, handling guests reservations, needs and incidents.

Bachelor Honours Degree, Business Administration

Delf A1-A2, French Ministry Language Academy

Cert Iv, Cybersecurity

Activities and Societies: This course aims to provide a comprehensive introduction to the fundamentals of cybersecurity, including the.