Guillermo A. Lagos Hernández Program And Project Manager, Service Delivery Mgr Email & Phone Number

Ciudad De México, México

Manage & Implementing projects or programs of medium-to-large size and complexity that will require coordination of crossfunctional teams of digital payment solutions projects (QR, Issuers, Payment of Services) and integration into the Bank's apps.● Develops and defines application scope and objectives and supervises the preparation of technical and/or functional specificationsfrom with programs will be written, Identify and mitigate risks associated with service delivery● Present to stakeholders reports on progress as well as problems and solutions Implement and manage change when necessary tomeet project outputs● Lead external partner relations: Manage partner performance and customer experience, set objectives and success criteria, anddrive towards operational excellence.● Identifying opportunities for process optimization, efficiency gains, and service enhancements to improve customer satisfaction,encourage and implement innovative solutions to enhance service delivery.● Manage budgets and costs related to service delivery.● Ensure compliance with industry standards and legal regulations.

Ciudad De México, México

Responsible for the project portfolio management to facilitate and ensure the correct & agile delivery of value to our customers.

Cd. De México

Project Manager (Premier & Goverment Clients)•Manage IT & Telecomunications project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control and closure. •Work collaboratively with development teams, lead architect and management to determine technical direction and approach. Pre-sales & sales of all oportunities in goverment sector.•Create, manage and track project vehicles, including, but not limited to: o Project schedules o Detailed project plans o Project scope statements o Cost estimates o Resource plans o Risk and issues logs o Status reports o Project Budget Tracking •Tailor project management, development and support processes to meet the needs of individual projects. •Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters. •Communicate and collaborate with management and customers as needed in regards to project deliverables •Manage customer expectation •Make decisions and communicate trade-offs and risks •Make recommendations to management about schedules, prioritization and resource allocation with input from team members. •Provide input into strategic planning and asset creation processes

•Accuracy of project scope/definition delivered to Application Services and Infrastructure Services•On-time delivery of functional IT projects (Nestle, Pegaso, Telmex, Banamex, IBM, Hewlett Packard, Liverpool, SHCP – SAT)•Customer satisfaction ratings from functional business unit

Ciudad De México, México

•Planning and management of the Datamirror plaform to control all the money transfer of Bancomer to his branches out of México

Education record

Scrum Master Expert