Guillermo Pernudi Email and Phone Number
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KNOW MEIn both my personal and professional life, I prioritize people, placing family and relationships at the forefront. As a leader, I guide with integrity and empathy, fostering collaboration and accountability. Passionate about investing in growth, I believe in the value of purposeful living. IT Leader & CEO Founder of Care Cleaning Solutions * I am a dedicated professional revolutionizing janitorial and commercial cleaning as the CEO of Care Cleaning Solutions. * Extensive IT leadership experience, I bring a unique perspective for collaborative excellence.JANITORIAL & COMMERCIAL CLEANINGAs CEO of Care Cleaning Solutions, we redefine industry standards, prioritize operational excellence, and leverage tech for immaculate spaces. Achievements include a 100% client satisfaction rate, transformative workspaces, and cost-effective solutions.IT LEADERSHIPMy journey from a Strategic Senior Relationship Manager to Visionary IT Leader equipped me with unique leadership skills.IT PROFICIENCIESStrategic Client Relationship ManagementVisionary IT Leadership & DirectionOperational Efficiency & AgilityCloud Enablement & SecuritySaaS Solutions & InnovationCONNECT WITH MELet's explore collaboration opportunities in both the janitorial and IT sectors.
Charles Schwab
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Sr Manager Software Development And Engineering (Acting Director Compliance Technologies)Charles SchwabPlano, Tx, Us
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Chief Executive OfficerCare Cleaning Solutions Nov 2019 - PresentAs CEO of Care Cleaning Solutions, I spearhead a dedicated team committed to redefining janitorial and commercial cleaning standards in Dallas Fort Worth. With an extensive background in service delivery, leadership and relationship management roles, I bring a fresh perspective to ensure exceptional service delivery and client satisfaction.My focus revolves around strategic innovation, client-centric approaches, and fostering lasting relationships. By prioritizing meticulous attention to detail and cutting-edge practices, we consistently surpass client expectations and establish Care Cleaning Solutions as the epitome of reliability and professionalism.I'm passionate about driving positive industry change through innovation and sustainable practices. Under my leadership, our company continues to be the preferred choice for superior cleaning services, contributing to healthier, inviting spaces for businesses across the vibrant Dallas Fort Worth region.CareCleaningSolutions.com -
Sr Manager Software Development & Engineering (Acting Director Compliance Technologies)Charles Schwab Mar 2020 - Feb 2024Westlake, Texas, UsTEAM LEADERSHIP & VISION: Directing a team of 80+ professionals, ensuring goal alignment, quality outcomes, and adherence to timelines.PROJECT & RESOURCE MANAGEMENT: Overseeing deliverables, infrastructure health, risk mitigation, and an $8M budget allocation.Technological Advancements: Spearheading critical upgrades, enhancing data security, scalability, and operational efficiency.MERGER INTEGRATION EXPERTISE:Successfully consolidating platforms post-TD Ameritrade merger, optimizing client experiences and reducing costs.VENDOR & CROSS-FUNCTIONAL RELATIONSHIP MANAGEMENT:Managing crucial relationships with Oracle and bridging business-technology needs. Orchestrating collaboration among diverse Schwab teams including vendor management, security, and networks for seamless operations.
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Sr. Manager Software Development & Engineering - Corporate Brokerage Services TechnologyCharles Schwab Jan 2018 - Feb 2020Westlake, Texas, UsOversaw Schwab Compliance Technologies platform development, managed teams for maintenance and enhancements, and led personnel aspects fostering team relationships. Directed risk management processes for Stock Plan Services, ensuring compliance with audits, and played a pivotal role in strategic planning, workforce planning, and implementing Agile practices while enhancing security protocols.
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Senior Client Partner ExecutiveIbm Feb 2014 - Jan 2018Armonk, New York, Ny, UsLed comprehensive operational enhancements, streamlining 24x7 operations and overseeing critical systems like AA.com and global kiosk operations. Spearheaded change initiatives, ensuring organizational effectiveness and successful code deployments, incident resolution, and problem-solving. Contributed significantly to new business development through robust relationship building and service delivery, alongside team mentoring for operational achievements and fostering a healthy IT infrastructure environment. -
Client Executive – Self-Service Check-In / Interactive Voice Response (Ivr)Verizon Enterprise Solutions Feb 2007 - Jan 2014Basking Ridge, Nj, UsDeveloped strong client relationships, surpassing global operational expectations. Initiated the IVR application environment, overseeing its successful launch and ensuring stability. Implemented automation for code deployments, managed projects, and executed significant improvements in kiosk operations, including the establishment of an escalation program. Led projects for SSC, including a rewrite enhancing check-in processes and migrated systems to improve functionality, training offshore support teams globally, and launching a new service desk in Cary, NC after transitioning operations from San Francisco, CA. -
Operations Manager - Network Operations Center (Noc)Verizon Enterprise Solutions Nov 2005 - Jan 2007Basking Ridge, Nj, UsResponsible for dynamic 24x7 Global Remote Operations Center. Critical incident response, problem & change management, remote application management and overall infrastructure support for multiple strategic clients. Maintained relationship with client executives from various accounts. Accomplishments: * Managed 24/7 NOC team supporting UNIX and Windows environments. * Instituted standard phone scripts and SOPs resulting in improved SLAs and customer satisfaction* Tracked and reported weekly / monthly KPIs to C-Level executives* Led problem management, ticket queue and monitoring improvement initiatives resulting in ticket reduction, automation, better metrics and overall operational efficiencies.
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Global Call Center Operations ManagerBea Systems Oct 2000 - Oct 2005UsAccountable for all aspects of fast-paced global technical support call center operations, including policy creation and implementation. Transformed outsourced-ready call center into state-of-the-art support call center, resulting in higher quality and productivity, reduced costs, 2% call abandonment rate, and 13-second average speed of answer.Accomplishments: * Increased customer loyalty by 25% through timely and effective communication skills, management and escalation of support needs, customer advocacy, and responsiveness.* Built successful call center and data management groups. Increased employee productivity by 40%.* Completed single queue / single pool of resources model project for case assignments, which led to efficient use of resources to address customer issues.* Developed documentation and training material for call center and data management processes and policies. * Structured and implemented the mission critical support program in partnership with sales and support leadership resulting in increased revenue.
Guillermo Pernudi Skills
Guillermo Pernudi Education Details
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California State University, Los AngelesComputer And Information Systems -
University Of PhoenixEbusiness
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California State University, Los AngelesInternational Business Administration
Frequently Asked Questions about Guillermo Pernudi
What company does Guillermo Pernudi work for?
Guillermo Pernudi works for Charles Schwab
What is Guillermo Pernudi's role at the current company?
Guillermo Pernudi's current role is Sr Manager Software Development and Engineering (Acting Director Compliance Technologies).
What is Guillermo Pernudi's email address?
Guillermo Pernudi's email address is gp****@****hoo.com
What is Guillermo Pernudi's direct phone number?
Guillermo Pernudi's direct phone number is +162635*****
What schools did Guillermo Pernudi attend?
Guillermo Pernudi attended California State University, Los Angeles, University Of Phoenix, California State University, Los Angeles.
What skills is Guillermo Pernudi known for?
Guillermo Pernudi has skills like Account Management, Operations Management, Cloud Computing, Disaster Recovery, Integration, Management, Project Management, Managed Services, Virtualization, Customer Service, Itil, Data Center.
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