Guillermo Ramirez Email & Phone Number

Austin, Texas, Us

• Successfully managed flagship showroom operations, achieving the #1 rank in North America for net orders, leads generated, and demo drives completed.• Drove sales initiatives, leading to a 196% increase in orders and a 100% boost in leads during Q4 2024.• Trained and developed two new sales teams on pipeline management, discovery calls, and outbound prospecting, streamlining customer communication and improving lead-to-order conversion rates within 7 days.• Led a team to execute high-volume deliveries for a new vehicle model, ensuring exceptional customersatisfaction in Q4 2024.• Developed business strategies that increased vehicle orders and demo drives, resulting in enhanced brand visibility and engagement.

Austin, Texas, Us

• Achieved an 80% answer rate for calls rolling over at all NorCal locations.• Implemented a weekly quality assurance framework to enhance our customer care focus.• Maintained the highest response rate for North America in handling incoming messages.• Established and led a team to centralize calls for all NorCal delivery centers.• Pioneered a program featuring trainers to enhance the foundational skills of our field sales team.• Executed weekly sales campaigns and achieved a 15% order conversion rate.

Austin, Texas, Us

• Established and led an inside sales team focused on managing online inquiries and generating prospects.• Played a pivotal role in customer success, supporting deliveries, and addressing customer needs remotely.• Created a comprehensive training guide, later adopted by other teams, to streamline onboarding processes.• Established and led a team dedicated to handling technical service requests remotely.• Played a key role in enhancing technical support capabilities, ensuring swift and accurate resolution ofvehicle-related issues from a remote setting.

Austin, Texas, Us

•Led a high-performing team, consistently surpassing quotas with a focus on generating prospects, test drives, and securing vehicle orders.• Strategized and implemented tactics to boost sales in a virtual and field environment, demonstratingadaptability and innovation.• Achieved outstanding performance, surpassing vehicle, and energy sales targets for the region, with 135% attainment in 2020 and 129% in 2021.• Implemented a highly effective test drive strategy, resulting in a 30% increase in new prospects and an impressive 25% conversion rate.• Improved customer happiness and relationships, leading to a significant 15% increase in satisfaction for test drives and deliveries.

Austin, Texas, Us

• As a top-performer, I generated over $100M in revenue for North America.• Conducted weekly discovery calls, showcasing a proactive approach to understanding client needs and identifying opportunities to improve lifestyle.• Managed a high volume of opportunities and established strong relationships with stakeholdersdemonstrating effective account management and collaboration skills.• Executed strategic initiative to introduce products to potential customers aligning offerings with their specific needs and driving market penetration.• 2018 Q4 732% of quota attainment, 2018 Q3 230% of quota attainment, 2018 Q2 204% of quota.

Austin, Texas, Us

• Exceeded weekly quotas that consisted of 500 outbound activities, 75 new opportunities generated, and 15 vehicle sales.• Top 10 Product Specialist lead-to-sales, North America Q3’16.• 120% in quota attainment and generated 2 million per month from July-November.• Organized marketing events where we targeted untapped markets in the bay area. These events generated over 500 new prospects with a 30% conversion rate within 12 months.

St. Louis, Missouri, Us