As a team lead, I drive the focus on ensuring client satisfaction, retention, and growth. I take charge of managing customer relationships to minimize churn and seize upsell opportunities. Utilizing data analysis for insightful reporting, I actively coach and mentor my team. Collaborating seamlessly with cross-functional teams, I lead the implementation of strategies that significantly enhance customer engagement and elevate the overall experience.

Oversee the Know Your Customer (KYC) onboarding process, ensuring compliance with regulatory requirements and digital assets industry standards. Leading multicultural team located in UK, Brazil and Hong Kong

IT sector associate developing strategy supporting and providing integral global solutions to ensure quality services at recognized worldwide brands stores from Mexico

My role as Relationship Partners Group Senior associate was to oversea all legal (Know your Customer) aspects of global business growth in a large and very diverse international environment. Manage a highly complex network of companies created in Mexico and in the US under the umbrella of a corporate and government structure, which allowed me to manage frameworks of both Mexico and US based on ACT PATRIOT and Articles 212 and 115 of the Mexican Financial Credit Law

Responsible for retaining existing customers with important focus on Corporates, and business banking companies. This includes identifying opportunities with existing issuers to deepen and expand the relationship.Provides crucial sales support to ensure premium delivery of customer service. Manage client enquiries and engagement related matters.Responsible to support information gathering and research for example collect data and documents for Request For Proposal/Tender responses.Assists RMs in managing prospects and existing relationships through their entire life-cycle.Prepare materials for existing customers /prospect meetings and support follow-up items post meetings.Manage and update internal systems and other relationship management tools. Handle sales operations, including coordination with billing and collections team.Negotiate commercial terms including fees & renewal of annual contracts for the existing customers.Work closely with key internal stakeholders e.g. legal, billing/collections team, compliance etc. Maintain administrative aspects of accounts.Foster relationships with current administrations and understand their key players within the assigned portfolio.Engage closely and communicate effectively with intermediaries and advisors.

My responsibility as Sales Manager was work with enterprise organizations from different sectors to drive issues and needs into business solutions deliverables.End-to-end responsible in understand market needs and get complete payment solutions deployed and developing new business opportunities in order to solve customer requirements.Responsible for key accounts solutions sales and business development.Provide feedback to senior management as it relates to sales/marketing strategies, product changes, etc.

As as sales manager I developed and implemented commercial strategies to help reach sales goals focused on a specific sales KPI, while providing training to sales team.