Guil Lima (Guilherme) Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Chapter organizer for the Cloud Native Calgary community group chapter.

Calgary, Alberta, Canada

As a Community Ambassador for the Cloud Native Computing Foundation (CNCF) and Code to Cloud, we play a pivotal role in fostering a vibrant and inclusive community around cloud-native technologies. Your primary responsibilities include: • Advocacy and Outreach • Community Engagement • Education and Support • Content Creation • Feedback and Improvement Impact:As a Community Ambassador, We have a significant impact on the cloud-native ecosystem. By promoting CNCF projects and fostering a collaborative environment, we help accelerate the adoption of cloud-native technologies. Our efforts contribute to the growth and success of the community, driving innovation and enabling organizations to build and operate scalable, resilient, and secure applications.

Calgary, Alberta, Canada

Primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. Acting as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers.- Proactive Customer Engagement – Understand and support their key solutions, workloads, and priorities on Azure including regular engagement on trend analysis, proactive monitoring, and event planning.- Strategic Project Execution – Own project-level Azure issues and actively drive them towards resolution whilst ensuring support and engineering readiness for key milestones.- Critical Problem Resolution – Lead Azure Support to drive fast mitigation of issues impacting critical workloads and provide timely communication in a 24x7x365 global support environment.- Case Ownership – Directly own a subset of customer support cases from end to end. Deliver a great customer support experience. Continuously grow Azure technical skills.- RCA Ownership – Own and drive the timely delivery of quality root cause analysis (RCA) to understand and prevent future occurrence of reported issues.- Engineering Engagement – Relentlessly champion and advocate driving product feedback, feature requests to address customer pain points and improve Azure resiliency.

Toronto, Canada Area

• Responsible for the design and implementation of Cloud solutions, Cloud Migrations, Disaster recovery solutions, Unix administration and project management. Working with technologies like AWS, Azure, Netapp, EMC, VMWare, Hyper-V, Project, Visio, Linux and Microsoft Solutions. • Led various implementation of technology-based projects. Developed and managed budgets and timelines for technical projects and services to be delivered to various clients.• Successfully delivered projects including Datacenter cloud migrations from on-premise to on-premise, on-premise to Azure Cloud, Datacenter updates, patching and compliance, Disaster and recovery planning and tests, Cloud management and automated solutions using scripting.• Involved in managing and troubleshooting Hybrid environment issues between on premise and cloud servers• Involved in troubleshooting complex infrastructure issues including VMware, Hyper-V, Azure, Site and recovery solutions like Azure Site Recovery and Azure Load Balancers.• Successfully developed cloud security improvements, implementing scripts and automations for daily tasks, password rotation automation of daily tasks.• Assisting in ITIL aspects including incident management, risk management, ISO security audits, patch management

• Responsible for the implementation and Storage’s systems management (Netapp, EMC, Hitachi, DELL, PURE and HP), virtualization systems (Hyper-V e VMware), Unix systems (FreeBSD, AIX, and Linux), monitoring and management of SAN network (Cisco) and architecture of new technologies with Blueprints and coast analysis. • Ensuring the best high-quality customer service when troubleshooting complex product-related issues• Assisting in ITIL aspects including incident management, risk management, ISO security audits, patch management• Resolving advanced cases and answer complex technical questions• Examining necessary improvements in the process along with the service delivery manager• Contributing to documentation and knowledgebase content• IT Instructor for multiple teams, improving N1 and N2 support.Important projects:2018 - 2018 Walmart - HPUX cloud Migration2018 - 2019 FIAT / Chrysler – Datacenter migration from on-remise to AWS2019 - 2019 EQUATORIAL – AIX migration. Power 7 – Power 82019 - 2019 EQUATORIAL - Fiber channel SAN migration (96 ports)

• Server monitoring, patching, troubleshooting incidents based on alerts or issues in the environment involving Windows Servers, VMware, Hyper V, Linux, TRUE64, OpenVMS and AIX servers.• Proactively monitor system logs and performance, respond to issues, troubleshoot and identify root causes, develop and implement technical resolutions• Performed troubleshooting for Servers, Storages and Networks• Create and maintain technical documentationImportant projects:2017 - 2017 Implemented Linux patching automations using SUSE Manager2018 - 2018 Fiber channel SAN migration (270 ports)2018 - 2018 Datacenter migration (3000 virtual machines). Windows, Linux, AIX, Storage and Network2018 – 2018 VEEAM backup implementation and backup migration from TSM to VEEAM. Scripting implementation for tasks automation2018 – 2018 Developed True64 and OpenVMS backup solution using EMC Storages, Snapshots and automation scripts

• Responsible for the implementation and Storage’s systems management (Netapp, EMC, Hitachi, IBM, DELL e HP), virtualization systems (Hyper-V e VMware), Unix systems (FreeBSD, Solaris, HPUX, AIX e Linux), monitoring and management of SAN network (Cisco e Brocade)• Proactively monitor system logs and performance, respond to issues, troubleshoot and identify root causes, develop and implement technical resolutions• Performed troubleshooting for Servers, Storages and Networks• Create and maintain technical documentation• IT Instructor for multiple teams, improving N1 and N2 support.Important projects:2013 - 2013 PMMG - Red hat Cluster implementation for Oracle Infrastructure2014 - 2014 TRANSPES - Datacenter Architecture and Implementation2015 - 2015 ArcelorMittal - Cisco UCS Architecture and implementation2015 - 2015 TRT-MG - Fiber Channel SAN migration using CWDM2016 - 2016 FIAT / Chrysler - Cisco UCS Architecture and implementation2016 - 2016 FIAT / Chrysler – VMware Horizon VDI implementation using Graphical sharing2017 - 2017 Kinross Gold – Datacenter Architecture and Implementation (Servers, Storages and network)2017 - 2017 Kinross Gold – DR Implementation using VMware SRM and Netapp Storages2017 - 2017 Ativas Datacenter – Netapp implementation and Storage Migration

Contagem Mg

Postgraduate Degree, Project Management

Project Management Postgraduate Degree

Master Of Business Administration - Mba, Computer And Information Systems Security/Information Assurance, Graduate

Technology In Network Computers, Computer Systems Networking And Telecommunications

It Management, Tecnical