Tom Guillou Email & Phone Number

Brisbane, Queensland, Australia

At The Empowered Man, I held the position of Appointment Setter, contributing dynamic skills in engaging with potential leads through inbound and outbound calls. My role involved guiding individuals seeking assistance in enhancing their relationships and personal growth.This role allowed me to leverage my passion for assisting individuals in navigating their relationship challenges and fostering personal growth. Through a compassionate approach, I helped guide clients toward tangible improvements in their relationships, laying the foundation for their journey to self-discovery and betterment.Key Accomplishments and Responsibilities:Client Engagement and Appointment Setting: Effectively managed inbound inquiries and initiated outbound calls to discuss our services, ultimately scheduling appointments with potential clients.Qualification and Needs Assessment: Employed active listening techniques to grasp client's relationship concerns, using strategic questioning to evaluate the alignment between their needs and our services.Client Fit Evaluation: Assessed the suitability of our programs to address client's relationship challenges, ensuring a mutual understanding of the potential benefits our services could offer.Consultative Guidance: Offered preliminary guidance during initial interactions, showcasing how our services could assist in addressing their relationship concerns.Educational Role: Shared comprehensive information about our programs and services tailored to relationship enhancement and personal development.Record Keeping and CRM Management: Maintained meticulous records of interactions, scheduled appointments, and client details within our CRM system.Skills Utilized:Exceptional communication skills—both verbal and written.Proficient in active listening, empathizing, and understanding individual needs and concerns.Proven ability to ask probing questions to uncover client pain points effectively.Strong calendars organization

Australie

Ma mission principale en tant que Business Coach / Closer est d'apporter un maximum de valeur aux personnes qui m'entourent, qu'il s'agisse de particuliers souhaitant changer de vie ou de professionnels souhaitant créer/développer leur activité.B2C :Encore trop de gens ne vivent pas la vie qu'ils méritent et survivent... Les fins de mois compliquées, la frustration de ne pas pouvoir partir en vacances, de ne pas pouvoir s'acheter ce que l'on veut...En tant que Coach et Closer, j'aide les personnes qui veulent sortir du système métro-boulot-dodo pour générer des revenus en ligne en réveillant les compétences qui sommeillent en eux pour changer leur vieL'objectif est de permettre à ces personnes de vivre de leur activité en ligne, de profiter de leurs proches et de leur vie.B2B :A l'heure actuelle, trop de coachs sportifs, de thérapeutes, de conférenciers spécialisés ne peuvent pas vivre pleinement de leur activité ou très peu... Ce qui est dommage, c'est que ces personnes altruistes se donnent pour impacter la vie des autres !En tant que Business Coach, j'aide ces entrepreneurs à créer une offre qualitative leur permettant d'apporter de la valeur à leurs clients grâce à différentes compétences que je leur transmets :- L'art de la vente,- La mise en place de systèmes d'acquisition de clients,- La mise en place de tunnels de vente,- La mise en place de publicité sur les réseaux sociaux.L'objectif est de construire une offre adaptée permettant aux entrepreneurs de développer leur activité et d'assurer la récurrence de leurs revenus.

Nouméa, Province Sud, Nouvelle-Calédonie

During my apprenticeship and my fixed-term contract at BNC, I held the position of assistant investment banker.I was able to take part in setting up and managing customer relations on the private and professional side for our customers and prospects. This position enabled me to take part in the following missions:- Meeting with customers- Managing day-to-day customer relations (private and professional)- Outgoing and incoming calls- Sending emails- Use of SAB banking software- Discovering the needs of professional and private customers- Financial analysis- Accounting analysis- Proposal of financing solutions tailored to customer needs- Preparation of financing files for customers- Putting together financing packages - Follow-up of files- Deposit of funds once the loan application has been approved by the committee.This career path has enabled me to acquire the following soft skills:- Teamwork- Communicate clearly and precisely, both orally and in writing- Ability to adapt to the work environment- perseverance- Rigorous organization- Prioritization of tasks- Respect for deadlines- Decision-making and ability to justify decisions- Problem-solving and proposing appropriate solutions

Nouméa, Province Sud, Nouvelle-Calédonie

During this sales internship I was able to assist the sales teams in various ways through the following missions:- Welcoming customers- Product presentation - Selling television subscriptions- Follow-up of files - Good CRM managementThis experience made me realize the importance of customer contact, the first facet of a business. Indeed, salespeople represent the business and have an impact on sales, so it was in our common interest to do our best to satisfy customers as much as possible, with the ultimate aim of building long-term loyalty and increasing recurring monthly income.