Workmen’s Compensation, Personal Injury law firm with a large Hispanic/ Latino client base.

•Complete a broad variety of administrative tasks for the Executive Director, including managing the calendar of appointments; composing and preparing correspondence that can be of a confidential nature; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings•Ensures the Executive Director’s schedule is followed and respected. Provides “gatekeeper” and “gateway” role, creating win-win situations for direct access to the Executive Director’s time and office•Communicates directly, and on behalf of the Executive Director, with Board members, donors, Foundation staff and others, on matters related to the Executive Director’s programmatic initiatives•Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Executive Director, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response•Provides a bridge for smooth communication between the Executive Director’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with staff•Works closely and effectively with the Executive Director to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately. Act as “barometer”, having a sense for the issues taking place in the environment and keeping the Executive Director updated•Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the Executive Director’s ability to effectively lead the organization•Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures•Support program staff in assigned project based work•Other duties as assigned

Effectively managed the office and provided full administrative support to the Financial Advisor.Managed the Financial Advisor's calendar and scheduled all his client meetings. Created and modified documents such as invoices, reports, memos, letters, and financial statements using word processing, spreadsheet, database, and/or other presentation software such as Microsoft Office or other programs.Conducted research, compiled data and prepared papers for consideration and presentation to Management staff.Coordinated and communicated accurately and effectively between staff members, clients, and the various companies that formed part of the financial service provided.Developed a rapport with clients by providing them with accurate and prompt customer service. Managed difficult or emotional customer situations in a professional manner; responded promptly to customer needs and requests for assistance and; incorporated customer feedback to improve service.Effectively met compliance deadlines and training requirements.

Trained new staff on Environmental Department internal policy and procedures and use of computer systems and software. Liaison and clearinghouse for Fleet Bank's loan officers, the Environmental firms under contract to Fleet, and the bank's Corporate Environmental Department.Assisted to a large degree in a meticulous multi-step screening process to qualify Environmental Consulting firms to a list of approved providers. Performed all administrative and clerical functions including but not limited to photocopying, faxing, and maintaining supplies.Processed all department invoices, i.e., environmental studies, technical equipment and special orders as requested.Organized calendars, made travel arrangements, maintained the filing system, ordered supplies, scheduled conference rooms, catering services, arranged conference room set up and made sure that they had the proper equipment.

Created/revised memos, letters, proposals, and reports for audit and internal reporting requirements.Served as contact point for the management companies that worked closely with the OREO/Property Management Department, assisted personnel from management companies in meeting the Bank's reporting requirements and document filing.Organized calendars, made travel arrangements, maintained the filing system, ordered supplies, scheduled conference rooms, catering services, arranged conference room set up and made sure that they had the proper equipment.

Answered the phones for the Community Banking Department, this was a console of 32 lines. Responsible for answering the direct line of the Chairman of Fleet Bank, Mrs. Eileen Kraus.Worked on special projects with members of the Community Banking Department teams, such as marketing and sales drives, mass mailings, and performance recognition events.

Provided excellent customer service and maintained a professional and welcoming atmosphere. Provided secretarial/clerical assistance to the Trust Department staff as required Assisted with special projects and ensured the smooth running of the Department.