Guilherme Rodrigues Email & Phone Number

São Paulo, Brazil

• Developed and executed quality tests for Quinto Andar's native app, ensuring product functionality and stability.• Gathered scenarios for regression testing and identified critical flows for automation using Maestro, enhancing testing efficiency.• Reviewed and analyzed quality reports from app stores (App Store and Google Play) to identify improvement areas.• Monitored quality metrics and created dashboards using Metabase and JIRA for performance tracking and analysis.• Continuously improved the bug management process in JIRA, including creating efficient and precise bug reporting forms.• Created and executed tests using X-Ray, ensuring comprehensive test coverage.• Conducted exploratory and manual testing after specific task developments, ensuring feature quality and functionality.• Automated web tests using Cypress, strengthening web application quality.• Participated in "bug bash" events to identify and fix issues before release, collaborating with cross-functional teams to ensure a high-quality product.

São Paulo, Brazil

• Provided N1 support for Quinto Andar clients, focusing on proposal, contract, reservation, and rental agent bugs.• Received and analyzed bug reports, investigated issues through log and error analysis using tools like Instana, OpenSearch, Kibana, Sentry, and Amplitude.• Fixed identified problems directly in Firestore or databases (SQL, PostgreSQL).• Monitored metrics to analyze report volume and the relationship between reports and issues.• Accessed source code for deeper analysis and suggested several bug fixes, demonstrating initiative and technical skills.

São Paulo, Brazil

• Actively participated in the development of web applications using PHP, MySQL, and the ScriptCase framework (versions 5, 7, and 9) as the main development tool.• Collaborated with the team to plan, develop, and test new features and functionalities, focusing on efficiency and usability.• Gained significant experience with SQL queries for data manipulation in MySQL databases, ensuring application integrity and performance.• Learned and applied programming best practices, such as MVC and information security, within the development environment provided by ScriptCase.

São Paulo, Brazil

• Developed dynamic and responsive websites and landing pages with a focus on front-end development.• Utilized technologies such as JavaScript, ReactJS, NodeJS, HTML, CSS, and Bootstrap to create modern • and efficient user interfaces.• Collaborated directly with clients to understand their needs and ensure the delivery of high-quality products within established deadlines.

São Paulo, Brazil

• Provided both inbound and outbound support for Dell products via phone and email.• Directed service tickets to other departments as needed.• Opened service tickets for technician dispatch, equipment repair through mail, or parts shipment.

São Paulo, Brazil

• Created event concepts, plans, and documentation.• Organized staff, suppliers, and exhibitors.• Developed and promoted marketing on social media.• Managed event setup, monitoring, and teardown.• Provided customer service and developed the event website.

São Paulo, Brazil

• Provided user support, hardware and software maintenance as needed.• Monitored and managed networks and printers.• Responsible for opening service tickets for store equipment and other tasks.

São Paulo, Brazil

• Responsible for opening and closing the store, inventory management, stock organization, and customer service.

Bachelor'S In Software Engineering, Software Engineering

Activities and Societies: Object-Oriented Analysis and Design; Conflict Management and Relationships; Fundamentals and Architecture.

Full Stack Web Developer, Web Development

Activities and Societies: Activities and groups: HTML5 and CSS3; Semantic Web; JavaScript (ES6); Programming Logic; Version Control.

Technical Course, Computer Assembly And Maintenance

Activities and Societies: Activities and groups: Assembly, maintenance, and cleaning of computers and notebooks; Component compatibility.

Administrative Assistant, Business Administration

Activities and Societies: Activities and groups: Strategic planning; Document preparation and organization; Project structuring.