Guiting Ye Email and Phone Number

• Lead machine learning algorithm development for iPhone No Power On diagnostic across iPhone & iPad models, reduced unnecessary repair by 67% • Developed iPhone audio diagnostic tools via feature selection and classification models; the audio diagnostic tools save 94% repair cost and improve customer experience• Analyzed iPhone hardware diagnostic records and built Tableau dashboards to help other teams gain insights on iPhone quality, diagnostic tools’ usage, service compliance/adoption rates and other KPIs• Created different data collection tools using Python & MATLAB, and reduced data collection time by 44%• Collaborated with cross-functional teams to develop new diagnostic tools, including identifying business needs, designing data collection experiment, developing core algorithm, and reporting diagnostic tools’ performance to executive team

• Framed the problem of knowledge gap discover project using contextual inquiry• Explored millions of service requests using Python and Tableau• Identified knowledge gaps and discovered keywords for each gap using text clustering• Developed a dashboard embedded with identification process to help users explore knowledge gaps under different conditions and improve training efficiency by 60%• Collaborated with multiple teams remotely to develop a microsite under EMC.com,which displays analysis techniques that EMC uses to improve customer experience• Received an Excellence@EMC Silver Level Award which is for individuals whose extraefforts have an obvious and positive impact on business results and customer needs

• Designed and implemented a database using Access 2010 to manage thousands of student academic records• Built a user-friendly dashboard to support daily data analysis using VBA and SQL

• Originated a well-documented data collection tool to retrieve alumni’s profile information through LinkedIn APIs using PHP, MySQL, and HTML&CSS3• Defined career and academic variables by applying cluster analysis and factor analysis• Created an analysis methodology to identify relationships between undergraduate collegiate experiences and subsequent post-graduate professional growth

• Extracted statistical data from WebTrends, HooteSuite, and Constant Contact• Analyzed these data for Smithsonian Gardens' current service offerings, including web site and social media• Provided suggestions to utilize web site and social media more effective according to the analysis results

• Optimized and redesigned the survey-effects analysis methodology to better support the creation of a business operating model in shared service center assessment project• Generated parts of a budget model and small analysis tools after investigating client’s subsidiary companies’ business processes in financial budget analysis project

• Collected and organized customers' requirements by several interviews and meetings• Drafted software requirements specifications