Over 4+ years of experience solving problems, applying technical expertise, and utilizing critical thinking skills to excel in role as a Senior Support.Highly experienced in providing troubleshooting and problem resolution for users, resolving escalated issues, and working closely with the IT & other various departments to ensure that high quality customer service is provided.My expertise includes a unique ability to apply technology, in all its forms, to business processes.Strong customer service skills, including the ability to make decisions based on the best interests of the customers.Maintain customer accounts through our product. Consult and collaborate with various lines of technical services to ensure SLA's are meet. Work extensively with Developer team to debug any issues that clients has.