Richard Son Email & Phone Number

Seoul, Seoul, South Korea

• Identified and capitalized on new business opportunities by building strategic relationships and leveraging networking to generate leads and enhance brand visibility.• Assessed client needs and successfully closed deals, ensuring a smooth onboarding process through collaboration with multiple departments, while meticulously maintaining accurate sales records and KPIs.• Boosted client engagement and retention by partnering with the Operations team to ensure high satisfaction levels and proactively identifying upsell opportunities.

Seoul, South Korea

• Executed B2B and B2C office tours at 40+ sites as a critical aspect of the member acquisition strategy.• Managed global accounts and clients through coordination with international real estate agents.• Enhanced member engagement by organizing networking opportunities and collaborative activities.

Seoul, South Korea

• Developed an automated VOC system along with comprehensive guidelines forcustomers, resulting in a significant decrease in repetitive customer service inquiries.• Managed customer payments, tracking transactions and proactively following up on balances to ensure timely resolution.• Demonstrated exceptional organizational skills while overseeing the day-to-day operations of theworkspace, consistently ensuring that the environment remained functional and well-organized.

Seoul, South Korea

• Point of contact for FIFPRO and FIFA and participated in the FIFPRO General Assembly 2020 and 2021 as the representative of professional soccer players in Korea.• Project manager for FIFPRO Capacity Building and Development Fund.• Implemented AFC Coaching License programs with the PFA Australia, PFA Malaysia, and theBangladesh Football Federation.

Seoul, South Korea

• Participated in the 2016 Key Resolve Exercise, 2016 Ulchi-Freedom Guardian Exercise, 2017 KeyResolve Exercise• Exclusive translator for the R.O.K. Transportation Commander (Brigadier General) and U.S.F.K. (United States Forces –Korea) J4.